RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Write Your review

Tell us how RAC Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the worst company to insure your car with - AVOID AT ALL COSTS. Completely uninterested in your requirements basically 'the computer says, no' Was charged £55 cancellation fee for being 3 days without a car - they would not allow me to keep my cover until my new car arrived. I would never insure with them ever again.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Painful process to cancel a renewal....can't do it on the website...only doable by calling the contact centre who took 25 mins to answer...never again and have also cancelled my RAC membership and switched to the AA”

Helpful Report

Posted 3 years ago

“Cancel my policy not having black box , it is a stupid condition, and also charged me in cooling off period, a cancellation fee and admin fee ,not happy ,untrustable, unreliable.”

Helpful Report

Posted 3 years ago

“Don't be fooled by the household name RAC are a total RIP OFF on all accounts from Changing your policy slightly to address they charge for everything . No customer service at all . They need reporting”

Helpful Report

Posted 3 years ago

“£54 cancellation fee, absolute daylight robbery, and to top it off, completely disinterested & unhelpful call staff! Read off their little sheet, no attempt to resolve issue. Hope this gets read by both the RAC people and others because come November when I have to renew my breakdown cover I’ll be cancelling that as well”

Helpful Report

Posted 3 years ago

“Edward moore 11 whistling drive Ailkmos 6038 29/09/1982 Toyota hilux Repairs to my ute cemini . Due to repairs on my new vehicle that coats my 74000 dollars .. Work manship of workshop poor. Overlooking out come of repair poor with cemini and rac .. Bog work very poor Paint work poorest iv seen .(defacts ) tub touched up with small paint brush Due to repair of piller not even done . Back door did not get blowing in for colour match..at first. Back bar lined up incorrectly +damaged ( inprints of tooling marks both sides ) Back tail light incorrectly put back in place .. Cover for back tub damaged by tooling inprint . Overstay on vehicle between cab and tub . Over all the ute has more damaged on it now, before it went in to get repaired ... Back tub is bogged three layers of paint , clear coat .. with iam not happy about on a new vehicle 2021 .. Need to be fixed with new replacement panel.. new bar .new cover .overspary taking off When the insurance assure rang me didn't even now where my vehicle was on the day off question!!!!!! Regard Edward moore”

Helpful Report

Posted 3 years ago

“You automatically renewed it with no option to cancel this. You then charged me for insurance I didn't require as the vehicle was off the road. You are the most unhelpful company I've ever had the misfortune to deal with. AVOID AT ALL COSTS!!!!!”

Helpful Report

Posted 3 years ago

“I don't recommend this insurance at all”

Helpful Report

Posted 3 years ago

“Replaced my driver plate cost me nearly £100 I will never use them again”

Helpful Report

Posted 3 years ago

“Miss sold an insurance policy! Asked them to check on two seprate occasions that I was covered in certain European countries before agreeing on the policy. They confirmed I was covered, when the documents came through it stated otherwise! Cost me £200 more than other insurance companies and they said nothing they can do about it! What if I had not check and had an accident! Currently taking further action against them.”

Helpful Report

Posted 3 years ago

“RAC motorbike insurance … don’t go near them. Have breakdown coverage in my insurance policy and I was told that they had no record of it. Charged me £150 to come to a breakdown and then I had to drive with a car battery between my legs to get home. I’ve been told that it will take 21 days for “ customer care”to respond to any emails. So I’ve been paying for a policy for 1 1/2 years that didn’t exist. Horrible RAtC”

Helpful Report

Posted 3 years ago

“The most awful experience ever. Little or no level of expertise or customer service. Following an a terrible accident, not my fault, rang the RAC. 45 minutes later struggling to understand what I was being told. No help whatsoever, in any respect, no support. 3 or 4 promised call backs never came in. One operative allowed me to get as far as a polite "I am not happy with the service" before she put the phone down on me (Sophie, claims dept., 12.07 on 11/8/21) Filed 2 complaints. heard nothing. On top of which my renewal is due but renewal email has not reached me and a promised resend 2 days ago has not materialised. I have been with the RAC motor insurance for one year, and that is one year too long. If I could give them minus 5 stars I would. Don't go to this company if you expect and help, support, or customer service. A low quote is not everything.”

Helpful Report

Posted 3 years ago

“As part of the RAC insurance Auto Windscreen - Ashford Middlesex was there chosen service provider to fix a tiny chip in windscreen. Normally the repairer van will come to my home or work location, but RAC said I need to take my car to their garage. When I arrived there were no space to park my car as stff cars has take all available parking bays and rest of the area blocked by their company repair vans. So I had to park near to available space. No one greeted me and man came with Auto windscreen t-shirt from inside garage and said "move your car" . I informed him I got the 10.30 appointment and where should I park or handover keys to their office. He said we don't have office here and very rude and unprofessional, no customer service skills at all. Would say felt I was treated racist manner due to my skin colour. Poor workman ship and after the repair, new 2 cut marks in the windscreen and the repair job itself is poor quality as they did not clean properly before filling then damaged chip and visible from in /out. This echo the previous comment made bow by another customer for poor workmanship as careless work carried out and left with new cut marks in windscreen and all glue residual for me to clean. Never use this garage again, avoid at all costs, seems they don't care anyway and bit racists.”

Helpful Report

Posted 3 years ago

“We had two cars with them. The renewals came through as very much the same as last year. Having read that insurance fees had dropped due to COVID I went on the comparison sites and got the same cover for the two cars for £500 less. Even there the RAC cover was £100 less per car car than they wanted to charge me. I understand they can't charge existing customers less than new ones now. The only way to contact them is by phone. I spent ages on the phone and never got through. You can't email them. Thus I cancelled the direct debits. Since then we have been getting increasingly threatening letters and emails. Why should I have to pay to cancel? It takes one press of a button by one of their under paid staff. I am taking the matter up with the FSA for harassment and I would urge others to complain as well. They are nothing more than a bunch of crooks.”

Helpful Report

Posted 3 years ago

“Good Customer Service”

Helpful Report

Posted 3 years ago

“Absolute rip off! These thieving clowns charged £225 to swap my vehicle with little over a month left even there own agent couldn't believe the extent of the pure greed! Avoid like the plauge thieving scumbags!”

Helpful Report

Posted 3 years ago

“extra years no claims and the policy cost went up by nearly 40%, what a rip off, ring up and all i get repeated to me was, "underwriters criteria", would be very cautious if anyone is looking at using the RAC. When i wrongly pointed out that i thought laws had changed ref looking after new policy holders more than existing it was pointed out to me that this is not yet law. Gave one star as not possible to give zero stars”

Helpful Report

Posted 3 years ago

“International Student Experience after only 2 weeks with RAC. Signed up for black box insurance for Citroen C4. When installed, all the electrics went wonky setting it to km and French. When told about it, RAC said it wasn’t their fault and I had to simply deal with it. Proceeded to go back on their contractual agreement and demanded more money or they would cancel my insurance. So many numbers and long waits on hold just to be told there was nothing that can be done. Would not recommend and cancelled after 2 weeks despite all the ridiculous cancellations fees.”

Helpful Report

Posted 3 years ago

“Atrocious customer service. My husband changed his car and rang them to transfer his insurance to the new car. He was told he couldn't do this as they would need to cancel the existing policy and transfer the insurance to a different company. There would be a fee of £25 to cancel the existing policy and he would have to start a new policy, which was fair enough. We decided we could get a better deal elsewhere and told him we'd look around . We then rang to cancel and were told we had to pay £55. Why didn't he tell us that? We lodged a complaint and all we got was a load of waffle and excuses. I will certainly be taking my own car insurance away from them when it's due for renewal and recommend anyone reading this do the same.”

Helpful Report

Posted 3 years ago

RAC Insurance is rated 2.2 based on 1,229 reviews