RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.19

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to cancel my insurance because they put up the cost due to incorrect information held by them and the underwriters. The insurance had not even started but they charged me £25 for cancelling. I have tried to get this money back but they never answer the emails and the people on the phone are useless. Big company must need my £25. Promised to reply to my email on a certain date and haven't, and that was the email to the top of the business. There for the motorist!!!!!!”

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Posted 5 years ago

“My husband rang to get a quote, and they said it was going to be £4000. Customer service very abrupt, could'nt of cared less wether he accepted or not. Could'nt believe it, how he managed that god only knows.”

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Posted 5 years ago

“Great price for car insurance will use them again.”

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Posted 5 years ago

“Absolutely terrible. I discussed my renewal in great detail with them. Paid the full amount as agreed. I was then told a month later, that due to a problem I had cleared with them early on they, before renewal; hey were cancelling my insurance at five hours notice. Fortunately I was not away. The worst insurance firm I have ever dealt with in some sixty years.”

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Posted 5 years ago

“Worst insurer ever! They don't even deserve one star. Paid for annual car insurance from RAC. One week later received a letter stating they had found another claim I hadn’t declared and that I was at fault. It turned out that the previous insurer made a mistake but after my phone call they changed and updated data that I wasn't at fault. I have sent couple of different proofs from my previous insurer to RAC which they were rejecting all the time. My previous insurer confirmed as well that I had made only one claim. They were constantly changing the guidelines as to what my document should contain. Finally after few weeks, couple of wasted hours trying to exlplain my situation they accepted proof and CHARGED me for nothing £77. From the very beginning, they aroused my suspicion, while they were constantly changing the guidelines of letter from a former insurer. They were doing everything to get money from me including undermining the authenticity of the document from the former insurer, staff wasn't helpfull at all, every time different person and making new guidelines for the letter from the former insurer. I will never buy from them again!”

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Posted 5 years ago

“Awful customer service. You cannot cancel the auto renewal online, have to call them. When you call you have to listen to a length T&C bit, then speak to machine to get eventually through to a 'real' person. As I was a named driver and not policy holder I was told I could not cancel the renewal. Luckily I had listened a wee bit to the T&C, it said clearly that either policyholder or named drivers could cancel. I told the 'real' person this and he got very upity and short with me, he did cancel it though. Awful service, renewal price was over £50 higher than competitors. NEver use RAC again for this”

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Posted 5 years ago

“good easy to use and info given”

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Posted 5 years ago

“My review would be "0" stars. Called to query about renewal of telematics car insurance. Was put on hold for 10-15 minutes, automated system asking me to choose option 4 for insurance which I did and was then taken to wrong department. Was then out on hold for another 10-15 minutes and was then told that the advisor was not trained to help on telematics and to hold on as I will be put on to the department. I was frustrated at this stage holding on for 30 minutes and asked her not to put me o. A holding system and she said don't worry I will put you directly. Be hold I am still on hold for over 25 minutes, whilst I write this review, absolutely godsmacked. I am at a point now I do not want to renew my contract and will cancel my insurance, god forbid if they do answer my call, crossing fingers. Appalling customer service, not the first time I had to wait so long. Best to go with another insurer”

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Posted 5 years ago

“I renewed my car insurence & was advised to cancel my direct debit as there was a price increase & a new one would be set up. A couple of week letter i went to print my documents to find they where not there. I chatted with an advisor on line (as last time I called it charged me over £20) and he asvised me that my insurence has not been renewed. He offered to call to rectify which was fine. During the call he said that the price was coming back higher than I was originally quoted by £30 more a month but said he would get his manager to override this as it was their mistake. He calle snack later to say that actually they can’t do this and that my insurence was going from £43 a month to £75! I could have ended up with a fine & points on my license and to top of they tried to rip me off after. Avoid at all costs”

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Posted 5 years ago

“RAC is synonymous with security and safety to me but I feel this has been mared by your approach to insurance. To put my premium up from £520 to £850 and then £1,027 over 3 years when my circumstances have not changed and I have made no claims. This smacks of how we are being treated and ripped off as lotal customers and I feel utterly abused. I was told I should have called for a better price and if I was a new customer it would have been far far cheaper. I will never use RAC or its services again and I hope the book is finally thrown at insurance companies take advantage of people who don’t have time to explore prices every yea and live by old fashioned principles where loyalty is rewarded. What happened to fairness RAC?”

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Posted 5 years ago

“Avoid at all cost most unhelpful insurance company ever doubled a premium even though the claim was a no fault claim absolute jokers staff are idiots they also work with sabre they are even worse will never go with the rac again for anything”

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Posted 5 years ago

“Bad experience with RAC throughout the year last year, vowed would NEVER use them again. Insurance renewal came in and I called and said I wouldn't be renewing insurance for another year was asked by the customer service agent why. It is because the customer service for the previous year had been awful. Just received a text from RAC to say that they have renewed my insurance for another year. I rest my case. SHOCKING service and I wouldn't recommend them to anyone. Friends and family have also had bad experiences.”

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Posted 5 years ago

“Offhand and brief when contacted by phone. Extremely officious in all communication. Expected the world and gave little in return.”

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(Car Insurance) - Posted 5 years ago

“They are the best!”

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(Car Insurance) - Posted 5 years ago

“Brought a new car and they wanted an extra £826 to insure , even though I could get new insurance for £679 . I Did get a refund of £156 but was charged £55 cancellation fee . Absolute joke !”

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Posted 5 years ago

“Awful company wish i had of read the reviews. 2 days late of handing over NCD after already giving info then told not enough. So they cancelled policy and charged £55 cancellation fee plus one months insurance. We had already paid £56 to set up. Customer service was extremely unhelpful and certainly will not be using again.”

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Posted 5 years ago

“I tried to organise insurance post Christmas 2018. Unfortunately due to a typing error on confused.com in regards to a previous claim (two months out) the policy was cancelled. Dispite a refund date of ten days given for monies paid. Twelves days have pasted. On calling rac they informed me that the refund was not made due to a reversal (monies paid not cleared after a week)? Even though showing paid on our account within minutes. So after twelve days of waiting we had to call them and they have now told us it will be seven further days for refund. I find it incredibly frustrating that we pay immeadiately and they are unable to refund for in excess of three weeks. Disgusted by the service we have received. Got a re quote at exactly the same price from O2 and had to pay again! Terrible protocol by rac just refund the money when asked like normal businesses do.”

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Posted 5 years ago

“I had the worst service of my life with the RAC just last week. I was left stranded on the highway for 6 hours, all alone, a female who was stuck from about 3am. At approx. 1am the patrol man came and he was rude, arrogant, and told me his equipment didn't work so he could not diagnose the fault. The reasons his equipment didn't work was because he said that the RAC never supplies him or any of his staff with up to date 'working' equipment to do their jobs. He was taking all his anger out on me at 1am. I called and made a complaint immediately after he left, then wanted a refund, they passed me around form dept to dept with no one knowing their JOBS. In the end I sent numerous emails for a refund and the staff to be spoken to about his actions. They refused a refund. NEVER GO WITH THE RAC they are unreliable and their services are NOT to the standards they claim to be.”

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Posted 5 years ago

“RAC had decided To take virtually all aspects of my score down to 0 despite the car not moving! They are constantly taking my score down drastically, which would be fine of there was justification for it. When reviewing my journeys there are not reports of speeding or harsh breaking, yet my score is randomly lowered without explanation... also very high price point. Feels like one big money making scheme, attempting to make your score lower so that the charge increases in the following year...”

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Posted 5 years ago

“They charge £25 to make even the tiniest of changes - like a date of birth. Total rip off for something that takes them seconds to activate. Shameful treatment of customers and unlikely to retain their loyalty.”

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Posted 5 years ago

RAC Insurance is rated 2.2 based on 1,225 reviews