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RAC Insurance Reviews

2.2 Rating 1,241 Reviews
30 %
of reviewers recommend RAC Insurance
2.2
Based on 1,241 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult

Write Your review

Anonymous
Anonymous  // 01/01/2019
Setting up the direct debit and choosing your coverage was pretty straightforward, however as soon as you confirm your payment that's when the customer service quality disappears. No further communication, no access to policy documents, website malfunctioning etc.
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Posted 4 years ago
I cancelled the policy within the cooling off period because they were very dictatorial in their communications. They told me I had to have a black box which would monitor all my driving and parking, and where I was visiting etc. I was told my no claims was incorrect and I was lying on my application. There was an error from my previous insurance companies which I contacted and sorted out. I decided I did not want to be insured by the RAC so I changed my insurance company.
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(Car Insurance) - Posted 4 years ago
First they tried to put up my Insurance 50% and then when I tried to claim for a broken rear screen abroad I had to pay for it myself (not a problem) and then tried to claim only to discover that I wasn't insured by the RAC but AXA. RAC didn't answer my Emails and their automatic telephone system sent me round in circles. I'm sorry to say that I have now found a different company who are 30% cheaper and you can talk to a human straight away
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Posted 4 years ago
The insurance itself was fine, and when my car was hit my another driver the damage was repaired. The difficulty came when my windscreen was cracked, and it took over 2.5 months and five appointments before they finally replaced it (including turning up once with a windscreen for an entirely different make and model of car). The renewal came in at 33% higher than other online quotes which had a lower voluntary excess, so I won't be returning to RAC.
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Posted 4 years ago
I can understand why there are so many young drivers without insurance my daughter has been with rac 11 mouths and has just had her insurance cancelled for driving 33 mph in a 30 dispite numerous phone calls and promises that they will sort it out they have not bothered and have now charged her a cancellation fee although they say they are sorting it out. Now she can’t get insurance because they have cancelled and she has to tell new company
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Posted 5 years ago
Pros:: firstly since my 1st yr of driving I've had ne real issues with my policy Also to mention a few representatives I've spoken to seemed polite.. Negatives: almost half of the representatives I've spoken other times came across rude also not very helpful Some of there extra charges are a little on the steep side. And my renewal price came bk double the amount from last year. Although my driving score was infant good though they would of taken that into consideration not much thought went into that. Also a mechanic came out to roadside he also wasn't very helpful Overall Really think they need to improve on there customer service skills better Not very good at all🤨🤔😠👎👎
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Posted 5 years ago
Firstly haven had no issues with my policy through out my 1st yr of driving that's the pro side of things... also to mention have had a few representatives that seemed polite. Negatives side: certain representatives near to half of the time. I've spoken to have come across rude also not to good with customer service. Makes me wonder if there in the right job. And 1 mechanic from there team came out at road side and had sort of a bad experience with that 1 person Overall really need to practice there customer service skills 🤨🤔😠👎👎👎
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Posted 5 years ago
Ok not brilliance renewal
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Posted 5 years ago
I have just cancelled my insurance with the RAC because of the way I was treated when my car was hit by an neighbors daughtsers car. They caused me so much stress that I had to go with her insurers in the end who were so much more helpful. A two week repair took 2 months.never again will I use RAC they don't care.
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Posted 5 years ago
At no time are you advised that as an existing customer does any discounts apply, even if your policy has lapsed your still treated as an existing customer because your name is still on the rac register.
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Posted 5 years ago
Don't renew with RAC home insurance - the price quoted was ~20% more than the previous year BUT if you go via a company like Compare the Market, the price is the same as the previous year. This is not the only insurance company running this scam - ring to cancel & they'll offer a reduction but in my opinion that is a scam if ever there was one.
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Posted 5 years ago
Watch out for the small print and price hikes at renewal, not only that they sell on your details to 3rd parties for commission payments. Meaning they make more money out of you, raise your premiums again 10% just for profit and nothing about risk then use the Dick Turpin auto renewal daylight robbery method. The fleece you for cancellation charges if you wait until the renewal information arrives just days before policy expires. That's why it's best to get chase 1 month before renewal for a price rather than wait for them to tell you. RAC should stick to roadside recovery because when it comes car insurance they can stick it where the sun don't shine.
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Posted 5 years ago
Took out a car insurance policy with breakdown. No RAC Breakdown card or permission to use the breakdown app. Then charged me another £8 a month when I put on my Private Registration. See what happens my renewal is due.
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Posted 5 years ago
I've been with rac insurance for about 8 years. The last few years they have tried to screw me over on renewal price. Last year 700 gbp to renew my policy, started new policy with rac for 400 gbp. This year same thing renewal of 700gbp got a new policy with AA for 280gbp. Rac still too the money with no authority from me, now trying to get my money back. I would recommend rac insurance to anyone.
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Posted 5 years ago
The price comparison site showed that the RAC policy would include a courtesy car. It transpires, after signing up to the deal, that this is only possible if thd garage has one available. To guarantee a courtesy car you have to pay extra plus an admin fee. Incredibly unprofessional.
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Posted 5 years ago
RAC had decided To take virtually all aspects of my score down to 0 despite the car not moving! They are constantly taking my score down drastically, which would be fine of there was justification for it. When reviewing my journeys there are not reports of speeding or harsh breaking, yet my score is randomly lowered without explanation... also very high price point. Feels like one big money making scheme, attempting to make your score lower so that the charge increases in the following year...
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Posted 6 years ago
They charge £25 to make even the tiniest of changes - like a date of birth. Total rip off for something that takes them seconds to activate. Shameful treatment of customers and unlikely to retain their loyalty.
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Posted 6 years ago
They charge customers extra for NO FAULT CLAIMS and they take 7-10 working days to refund your money. Especially when they take your money out immediately!
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Posted 6 years ago
Every time I enquire about a temporarychange to my policy there is a £25 admin fee before anything else is added. In over 35 years of insuring cars I have never previously experienced such exorbitant charges
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Posted 6 years ago
Through comparison website my cost is 780 gbp . Renewal through RAC directly £1408 . Same company , same cover , same details . What a renewal rip off . I won’t be using RAC again on principle . Best quote was £680 through another provider .
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Posted 6 years ago
RAC Insurance is rated 2.2 based on 1,241 reviews