RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.19

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STEER CLEAR, CROOKS WHO WILL GIVE A CHEAP QUOTE AND THEN CHANGE THINGS, YOU HAVE BEEN WARNED”

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Posted 6 years ago

“Bought my insurance through Quidco and they refused to honor their cashback. Won't be buying anything off the RAC again. Nice way to try to make yourself seem cheaper than the competition.”

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Posted 6 years ago

“Never again!”

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Posted 6 years ago

“Claim was for water damage to property. Has taken nearly 3 months to complete repairs and reinstatement. Distinct lack of communication between parties involved resulting in prolonged intervals between the various stages of the job.”

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(Home Insurance) - Posted 6 years ago

“Absolutely abysmal company, my insurance came with a years free breakdown and recovery, in the small print it says only 10 miles local recovery, so i was 200 miles away from home when my Vauxhall decided to blow a turbo and was only made aware of this at the side of the road, misleading to say the least, then i had to have my vehicle towed from a main road to a supermarket car park to await rescue from my Dad with a trailer, now with a vehicle that is unable to drive i decided to sell the vehicle after the insurance renewed and i phoned to cancel the policy. The bloke on the phone said i was actually due a refund of a small amount after cancellation fee's were taken off the payment i had just made, then a few weeks later i get bombarded with emails and phonecalls saying that i was now due them £100odd for another months insurance on a car i no longer owned? I since paid the outstanding balance they claimed i owed them to get them off my back, now 3 and a half months later i have received correspondence from a company entitled "cars" which is essentially a debt recovery company claiming that i am due them a further £25 for their services? Absolutely horrendous service, unorganized company and not able to get through to anybody on the phone. I would avoid at all costs and have since reported to the Financial Conduct Authority.”

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Posted 6 years ago

“Had a nightmare deal with RAC. Not the best dealing with customer service.”

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Posted 6 years ago

“My wife and I are severely disabled boiler packed up been waiting Nearly two hours on hold for an emergency call out.”

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Posted 6 years ago

“Wife had her bonnet come up due to failure of the bonnet catch and failsafe catch, damaged car whihc was eventually written off. We had protected NCB and the renewal cost has now gne up by 300%. They say they are honouring the NCB but the premuim has juped due to the "accident". They were difficult to deal with assessor was downright rude when dealing with us. Avoid like a dose of the clap”

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Posted 6 years ago

“Great service, good price and very friendly staff.”

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Posted 6 years ago

“I used the enquiry number for members, just one option after another to be selected taking an age to actually speak to a real person!”

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Posted 6 years ago

“I have been with RAC for car insurance for about 6 years. They are not the cheapest on the market, but you only get what you pay for. I had a non-fault accident five years ago, and claimed via RAC. The procedure was quite straightforward. I received whiplash injuries after my car was struck in the rear. Because I had taken out Legal Cover, a firm called Minster Law dealt with my claim, arranged physiotherapy for my neck problem, and obtained a settlement for over £2000 for me. My car was repaired and returned to me and a hire car was available during repairs. Every firm will get five stars for arranging to take your money, but how many will give you the high class service that the RAC gave me when I needed to claim.”

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Posted 6 years ago

“I was paying 50 quid a month. I added my brother to it ( same experience, no car accidents etc) and it went up to 72 quid ( not to mention admin fees I paid). Now I want to take my brother off from the insurance and they told me it will go up to 92 quid if I want to keep it solo!! Now I have to wait for a contract to finish before I can leave those thiefs otherwise they would rob me of cancelation fee. Scammers. Worst car insurance in UK. Avoid like fire.”

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Posted 6 years ago

“We've been members for some years and not used their services, so had planned to stop it. However the direct debit didn't stop and we needed to use them 3 times within the first month. Great service by thoughtful, polite and professional people.”

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(Home Insurance) - Posted 6 years ago

“I had a claim being struck by a lorry no fault to me at all the driver admitted liability whilst making a claim I was asked on the phone link 1) Do you want to keep your protected no claim bonus 2) Do you want to keep your access, obviously this is the case in a no fault accident, then you end up with a car rental "partner" company that will lend me a car and send mine to a breakers not happy, it took me 11 phone calls to actually contact the insurance underwriter direct and they sorted out my claim and repairs. Absolutely disgusting customer service. When renewal came up I was told my policy had gone up by over £100 owing to my accident when i rang up the idiot at the other end said that the accident was down to me and that was that, I actually contacted the underwriters directly AGAIN and they sent me a copy of the third party resolved claim for my records. What an absolute waste of space,”

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Posted 6 years ago

“Spoke to an RAC representative about my policy as I had moved to a new address . Five mins away from my previous address. They managed to bump up my policy cost by an extra £14 pounds a month . Charge me a 25.00 admin fee and re-charge me interest for the new policy even though my existing policy was due to end in two months. Needless to say I will not be renewing with them in March . Nothing more off putting than being ripped off.”

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Posted 6 years ago

“I have listened to the blurb twice and it does not allow you to enter a quote reference number”

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Posted 6 years ago

“My car insurance policy expired the end of the year. I received no notification before it expired of the premium RAC planned to charge me for the following year. Instead I got an email demanding to know why my bank had declined a payment for renewing the insurance at a premium double the amount of the previous year. I told them that of course they had declined it because they had given me no advance warning of the cost and it was more than I intended to pay. They also said that I would incur a late payment fee of £25. I fought this one and it was removed as unjustified. I found a cheaper and better policy and transferred 8 days into the new year. I paid RAC £10 to cover the insurance for the few additional days I had gone into the new year and was told this was the last payment I would have to make. Since then they are demanding £25 for cancelling a policy I never intended to renew and would have cancelled before the renewal date if they had contacted me before the policy expired! Three letters demanding £25 and a referral to day to a credit agency is the first time I have discovered that this £25 is not a late payment but a cancellation fee. This is downright sharp practice. I am being asked to pay for the RACs administrative incompetence and they are now involving a credit company for recovery. Be warned!”

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Posted 6 years ago

“Very good service. Very pleased.”

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(Home Insurance) - Posted 6 years ago

“RAC don't actually do car insurance. They will take your money and then pass yo to Aviva if you have a claim. Trying to deal with Aviva is nigh on impossible. I registered a claim on the 2cnd December 2018, it is currently January the 9th and I have not had anything done. I am currently on hold (20 minutes so far) trying to get them to do something. Luckily my car still drives or I'd be in real trouble. NEVER use RAC car insurance”

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Posted 6 years ago

“Steer clear of these Guys they rip you off”

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(Home Insurance) - Posted 6 years ago

RAC Insurance is rated 2.2 based on 1,225 reviews