RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

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“DO NOT USE! Terrible communication and ridiculously bad telematics service.”

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Posted 4 years ago

“Absolutely rubbish Dooooooooooo not even think about taking insurance from them.”

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Posted 4 years ago

“Absolutely rubbish. Dooooooooooo not even think about taking insurance from them I wish I never moved from Tesco. I wasted my 3 lunch breaks over 3 days until they answered the phone, I told them that they said we submitted your complaint and someone will call you, it’s 9 weeks now but no call from them. I missed last payment, I rang to pay it they charged me £20 extra. Dooooooooooo not even think about taking insurance from them eeeeeeven if it’s cheaper than othe companies.”

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Posted 4 years ago

“Ok not brilliance renewal”

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Posted 4 years ago

“Wish I'd looked here before taking out a policy with them. Just changed my car over and they charged me £25. If I cancelled the policy because I've sold my old car they could charge me remaining amount. Don't see how that's legal to be honest. Now definitely going elsewhere even if it costs more. Despicable service”

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Posted 4 years ago

“A con My partner had a 2yr old corsa insured with rac . And was exchanging it for a new one . The same spec , engine , etc , essentially the same car but 2yrs newer . When she phoned to change the vehicle registration. They told her the insurance had doubled from £330 to £630 . So she went on the Internet to check if other insurance companies were gunna charge the same . They were coming back at £330 . But to cancel the rac insurance was gunna cost £73 . It’s as if they know they have got money out of you either way . So she cancelled her insurance paid the £73 on went with another company. W WONT be using rac again , so be very careful people Ps I’m not normally into writing reviews but felt very strongly about letting people know how we were treated ,”

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Posted 4 years ago

“No issues with them though i feel i can lower my monthly premiums if i move from them.”

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(Car Insurance) - Posted 4 years ago

“Absolutely disgusted with RAC. My son tapped a car at a roundabout and apparently that cost £1500 to repair, he gave up driving due to anxiety so went to cancel his car insurance to then be told he has to finish paying the remaining 4 payments or the balance will be sent to a creditor. Never again will I use them. They rinsed my husband too on breakdown cover always charged him every time he broke down even though we paid a huge fee every year for breakdown cover. Stay clear is my advice they will rip you off.”

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Posted 4 years ago

“Scam of a company, avoid at all cost! RAC needs to be reviewed by regulators as they are scamming people left right centre. Took a policy out back in August and they came and fitted my black box. No mileage curfews it stated and I rang them beforehand my policy went live just to make sure there was no mileage restrictions and this was confirmed by the advisor on the phone. Fitted the black box and on the app it doesn’t show how many miles you’ve done which is fine because they never say they’re tracking your mileage. 3 months down the line I get a very threatening phone call from RAC which tell me to call them ASAP as my policy could get cancelled. Rang back and the advisor states that after reviewing your policy it looks like you are driving more than we thought and therefore as you’re on the road more often, we are putting your premium up from £200 to £270 a month! I’m sorry whatttt??? Oh and if you want to cancel then there’s a £150 cancellation fee for us putting your price up...LOL. Also, let’s not forget, if you agree to the price going up then there’s also a £30 admin fee to it too for their change to the policy! Lol what an absolute joke. They lure customers in with decent prices so people think yeh yeh they’re not bad and then a few months later when you’re in they’ll make changes and leave you in a difficult position to say yes and to agree to their idiotic policies. Can’t wait for my year to be over to go elsewhere, been an absolute nightmare financially this company. £270 a month I’m paying, £270!”

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Posted 4 years ago

“If I could leave a 0 i would. set up the insurance and was told we can change our private registration for free within first 14 days and then when I called they wanted extra £3.50 per month because apparently putting a different registration on your car is a higher risk. Massive con artist. Never insure with this company!!!!!”

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Posted 4 years ago

“I AM DISGUSTED WITH THE RAC I LOST 3 YEARS NO CLAMS BONUS THEY COULDNT FIND THE ORIGINAT CERTIFTATE I SENT IN DIABOLICAL”

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Posted 4 years ago

“Paid for 12 months van insurance in full then after 6 months I sold the van so rang to say I no longer needed the van insurance. I was then told there was no refund and that I owed them a further £16.85. I am feeling totally ripped off. In 30 years of driving I have never had a company not issue some kind of refund after only using the policy for 6 months and actually charge you more. Not happy.”

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Posted 4 years ago

“Paid my van insurance for 12 months in full. Six months later I sold the van as I no longer needed it. I let them know straight away. I was then told there was no refund and I also owed them a further £16.85p. Feeling totally ripped off. Every other company I have used in the last 30 years would have refunded something after only using the policy for 6 months. Not happy.”

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Posted 4 years ago

“Terrible company. Most people who pay monthly are doing so because they can’t afford a lump sum. They tried to increase my monthly payment because I got an evening job I already had - I didn’t use my car for it but they tried to increase my premiums by £17 per month because apparently earning more money makes me more at risk of not paying logical ha? This isn’t the half of the trouble I have gone through with this company and the companies it associates itself with. DO MOT GO WITH THEM”

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Posted 4 years ago

“DO NOT DEAL WITH THESE BROKERS - Following a no-fault accident in October 2019 I sent them a recorded delivery letter notifying them of a claim. They ignored the letter but I was physically unable to make a verbal claim due to stress. They also failed to acknowledge a telecom request to cancel the policy in January 2020. I was insured with Aviva via the RAC and managed to re-insure with Aviva directly and saved myself hundreds of £'s . . .”

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Posted 4 years ago

“Absolutely disgraceful company, and such a shame the name of RAC is being put to such a lousy business, They literally robbed my 19 year old son of £170 to cancel a policy The black box business is a scam which I've heard lots of other people tell me about. They purposely phone you to tell you of a slight issue (usually emissions) with your vehicle and then no further contact is made, its only when you try to claim that they tell you your policy is void as you took no action with the tiny fault on your car, they do it to all young drivers to get out of paying claims. They are the worst company ive ever had the displeasure to deal with. Thieves, liars and out and out crooks”

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Posted 4 years ago

“RAC insurance one depertment don't know what the other is doing,I put a claim in and that's when I realised nobody was passing information on. Evan after the claim was sorted,and I wasn't at fault,they still tryd to overcharge me ,when they sent the renewal quote.”

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Posted 4 years ago

“What a disgrace this company, make mistake but wont admit it , the worth is they treating you like you are the lier!! to avoid giving compensation. Took them 7 weeks for a simple matter and of course result is what it is, NOT THEIR FAULT. Dont bother getting car insurance with them as they use a third part. So they are getting paid for not lifting a finger. I was treated with disrespect and cant wait for my renewal.”

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Posted 4 years ago

“Don’t get fouled by their ‘Home Assistance’ insurance, this product has nothing to do with what for instance some specialist insures offer, I wanted to use my plumbing cover but than my specific issue would be covered under a part of my policy that requires £350 excess, although it was clearly a plumbing issue as fare as I am concerned. Their call centre is sales driven, not prepared to help people but to find an issue that will impede or affect your claim, I was miss sold that policy and they wasted my time. I am going to make an official complaint to Financial Ombudsman and FCA. Don’t buy their Home Assistance cover!!!”

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Posted 4 years ago

“This is a disgrace, RAC is not even a car insurance , they are only the middle one and use in my case egeas, it took them 8 weeks to deal with my complaint and all they come with is, I am a lier as simple.. not only they take % of your insurance but they treat like nothing.. rubbish.. cant wait to get out on my next renew. Desrespectfull”

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Posted 4 years ago

RAC Insurance is rated 2.2 based on 1,229 reviews