RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a similar experience as those below. I sold my car and wanted to change my insurance to new car to which RAC said the £17 monthly would go up to £49 !! then he said I was best cancelling and get a new quote. Cancellation fee of £55 ! I only had £2.87 left to pay ?? He said if I can find a cheaper RAC quote they would take off cancellation fee.... so I did then they couldn't do it as I was NOT A NEW CUSTOMER ?? I feel like the advert where the man tries to disguise himself so they don't recognise me as a old customer ?? Got new insurance with some one else but still have to pay £57.87 ??”

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Posted 3 years ago

“Very poor. I did not know my policy had been renewed but luckily looked at my bank account. I was promised an immediate refund and saw a deductions of just shy of £400. I have today, a week later, been told there had been an error but I wuld get a refund. I pressed for a date and was told 2 weeks time. So 3 weeks! I'm now with with Direct Line. Same policy. Well under £200.”

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Posted 3 years ago

“Cancelled policy as sold car ended up paying more than the last 3 months premiums . Took money without permission from my debit card. Had permission to take £50 cancellation fee, they took £20 plus £81.63 !!!!”

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Posted 3 years ago

“Took a large amount out a accounts without informing us, after we paid the premium in full,ripped us off, do not use”

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Posted 3 years ago

“We have been very happy with the insurance until buying a new car. RAC wanted nearly double the premium to insure the car with no extras. We explained we can get it cheaper, even their broker Aviva is miles cheaper than their quote. The refund is rubbish will never use again.”

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Posted 3 years ago

“It was all good and happy until I got an email yesterday with the third line bluntly and threateningly stating "Formal Notice of Cancellation due to black box not being fitted", which would obviously scare anyone. Mind you, I've still got 8 days to fit my black box. Well, let me tell you something. Having to fit their black box shouldn't be the customer's responsibility, regardless of how much you believe it "can easily be done by teenagers", and given the fact that my first box with them was fitted by an engineer in 2019. So I received my box on Tuesday, they gave me 14 days to fit it, so I thought, great, I'm off on Friday, let's do it then. I couldn't fit it due to all the bolts being stuck on and near my battery. So then I receive a shitty email, threatening to cancel my policy...... 4 days after I've received the box to be fitted. Overall good experience with the company up until now, but the fact they keep saying "use our online services to make changes", even though over the two years I haven't been able to log onto their online services a single time due to it always being down, that email was very unnecessary and I'll probably be taking my car insurance elsewhere when my renewal comes around. Oh, and promising "no curfew" and then reducing your points for night driving is a whole new level of false advertising.”

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Posted 3 years ago

“Cancelled my car insurance before it had even started. RAC refused to give me my deposit back saying it was there arrangement fee, I will never purchase from rac again, even their breakdown cover is appalling they refused to send someone out. Rude arrogant staff, hope you're happy with yourselves you can artists they also tried to get double the amount of money I paid for a deposit when I cancelled. I've now cancelled my direct debit.”

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Posted 3 years ago

“Disgusting crooks with a licence to con people. Do not go near this lot! Just as sickening as Direct Line”

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Posted 3 years ago

“Been with them for one year, renewal due and the quote is not competitive. The links on the renewal email do not work. Googled and got to their website and logged in. Big button saying renew now, but I don't want to. Chat option pops up but is virtual agent and says I need to call. So call, wait in queue for 15 mins, spoke to someone and cancelled the insurance after saying I had already sorted out new insurance as their quote is not competitive. Just make it easier to cancel the renewal OR make your price competitive. Simple. Customer / users are much more savvy and will not put up with an experience like this.”

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Posted 3 years ago

“Been with RAC Insurance for 3 years and today made a change to my policy for the first time. Only missed one payment in the past (this was quickly rectified as soon as the missed payment was made aware to me) and have never made a claim, I'd say I've been close to a perfect customer from an insurance perspective. Despite this, RAC Insurance still refused to waive the administration fee for making changes to the policy, which I asked them to do as a gesture of goodwill for the loyalty I have shown them as a customer and to help out with the increase in my premium (over double) for the change of vehicle. The agent I spoke to offered a great service and did all he could to get the fee waived but ultimately the decision lay with his manager, who refused. Companies that operate in this way will never gain continued loyalty from customers. I will be going elsewhere when my renewal is due, it is evident from other reviews on here that RAC Insurance has no consideration for their customers - through both their decision-making processes and their lack of desire to offer explanations or further support on platforms such as this.”

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Posted 3 years ago

“Absolute disaster of an Insurance company. It turns out that they are in no way connected with the Royal Automobile Company. The initial quote can often be attractive. Using the name of RAC you are lured in to their policy. Despite no claims and in driving the same car that is subsequently worth less with 12 months driving experience, the RAC will never reduce your quote. By the third year there is often a doubling of the initial premium and this is where RAC Insurance will always lose out. Actually cancelling the policy and moving elsewhere is an absolute nightmare. I would advise anybody that wishes to transfer their policy away from the RAC to keep copies of all e-mails sent and telephone calls made.”

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Posted 3 years ago

“Grand son got black box 2500 pounds not cheap insurance it’s not working as it should caused nothing but stress for all of family he rang up you said your cancelling policy disgraceful all young drivers having problems your reviews are terrible about black boxes you’ve left most of youngsters without insurance by cancelling their policy don’t have black box with Rac time to notify BBC watchdog about the way your treating your customers”

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Posted 3 years ago

“Great customer service.”

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Posted 3 years ago

“Very easy to use & very quick with results. 8Also the added bonus of £20 ,money off vouchers”

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Posted 3 years ago

“Very good prices and easy to use”

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Posted 3 years ago

“Do not insure anything with the rac or there breakdown cover either. They have to be one of the worst insurance company there are avoid at all cost customer service is really bad and the service is even worse. 👎”

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Posted 3 years ago

“it was very good”

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Posted 3 years ago

“With four months left on the policy, my wife's car has been scrapped and was told they use the remaining months as a cancellation fee or should that be theft - unbelieveable, will avoid using them again.”

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Posted 3 years ago

“Feel totally let down and disappointed. Wanted to bring multi-car insurance across from LVE. Went on comparison site and received quotes for each car but was unable to link into multi-car policy to get 10% discount. Took out car 1 policy via link. Rang up to link car 2 onto policy to be told quote no longer valid as I was now a customer. New quote for car 2 was £60 more expensive!!!!!. Took car 2 to another provider. Will take car 1 away as well at end of policy out of principle. Wouldn't expect RAC to rip customers off. Expected better!”

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Posted 3 years ago

“Without predjudice. Rac insurance services are staffed by incompetant individuals they mucked up on an insurance policy twice and had to pay extra for them to then cancel the policy after it had been paid in full for the year, and on top of that i had to ask them for the money paid to be returned to me twice and they said it would be paid back within 8 days which has not happened in 14 days phoned them again for them to tell me it hadnt been processed as a refund and im going to have to wait another 8 days for the refund! (If that ever happens?) So do yourselves a favour avoid rac insurances as its nothing but hassle and on top of that i have had to deal with gross incompetance by all i have had to deal with at rac insurance services. Customer satisfaction nill point, competance nill point, hassle 10 point, promises made and implemented by rac nill point, and as for customer care well your better off talking to brick walls and inanimate objects. AVOID AT ALL COSTS!”

Helpful Report

Posted 3 years ago

RAC Insurance is rated 2.2 based on 1,229 reviews