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RAC Insurance Reviews

2.2 Rating 1,227 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,227 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will be purchasing on Jan 25th from KWIK FIT and many thanks for directing me to them.”

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(Car Insurance) - Posted 9 years ago

“Claim still on going so far so good.”

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(Car Insurance) - Posted 9 years ago

“easy to use and likely to use again.”

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(Car Insurance) - Posted 9 years ago

“Excellent service with no trouble with joining a new motor insurance company.”

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(Car Insurance) - Posted 9 years ago

“My policy said this covers both me in my own car and others but turns out it didn't. They where not particularly helpful and told me to phone the AA instead.”

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(Car Insurance) - Posted 9 years ago

“Charged £25 for changing my address.”

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(Car Insurance) - Posted 9 years ago

“Well priced policy, however they took into account a non-claim with my partner and increased the policy after purchasing it. Other providers do not do this, very disappointed. Word of warning don't ring your insurance company to ask advice , they put it down as a non-claim and it can effect your policy! Their reasoning is you are more likely to claim next time as you phoned for advice...”

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(Car Insurance) - Posted 9 years ago

“I would never use these again. Twice I have had people run into my vehicle. The first time took 4 months to sort out the 2nd one, after a month I rang and asked wat was happening and the response I received was what accident. I have paid a premium for nothing.”

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(Car Insurance) - Posted 9 years ago

“I will never use RAC Insurance again, ever. They used incorrect third party information to suddenly double the cost of my policy after I had bought it and suddenly deducted money from my account. They made it extremely difficult to sort it out and even when I produced every single insurance document since 2008, purchase documents for my vehicle, V5s, the works they still were most reluctant to refund. And when they did they (tried) to keep the "administration fee" they had charged me for stealing money from my current account. Eventually, begrudgingly refunded that too when I threatened legal action and had the audacity to claim it as "goodwill"!”

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(Car Insurance) - Posted 9 years ago

“quick and easy transaction and substantial saving over my other quote from the broker I had used for previous ten years.”

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(Car Insurance) - Posted 9 years ago

“Was the cheapest at the time, but I could have gone to any other company and received the same as I haven't made a claim.”

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(Car Insurance) - Posted 9 years ago

“Every thing was very easy to do ie I had to change my address it was so simple to do on the internet.”

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(Car Insurance) - Posted 9 years ago

“car drove into mine while parked up spoke to rac got car and recovery done in two days great easy approach and service.”

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(Car Insurance) - Posted 9 years ago

“after dealing with Tesco insurance and watching it climb in cost every year it was refreshing to see the great deal I was offered with the RAC and to top it of the break down cover was excellent . Now I have insurance and break down cover with RAC at a great price I can relax.”

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(Car Insurance) - Posted 9 years ago

“Had to put my partner on insurance because I was ill and was easy got cover that day easy.”

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(Car Insurance) - Posted 9 years ago

“I am happy with the service you provide Thank you.”

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(Car Insurance) - Posted 9 years ago

“I've been very satisfied with RAC. I broke down with a flat tyre on the M40 and the breakdown recovery was very quick to respond, and the gentleman who attended my vehicle was very curtious.”

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(Car Insurance) - Posted 9 years ago

“no problems I got exactly what I wanted for a reasonable cost.”

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(Home Insurance) - Posted 9 years ago

“Reliable, decent and pleasant customer service. Highly recommended.”

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(Car Insurance) - Posted 9 years ago

“all its ok.”

Helpful Report

(Car Insurance) - Posted 9 years ago

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RAC Insurance is rated 2.2 based on 1,227 reviews