RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.19

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The app doesn’t work correctly, it states your score is lower than it actually is. E.g. my app states my score is 22 out of 100 but the website is 99! The app needs changing.”

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(Car Insurance) - Posted 5 years ago

“Excellent service , was not aware I could get a few hundred discount on policy renewal just by shopping around. Extremely helpful service. Worth waiting half hour on the phone for”

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Posted 5 years ago

“Hi Would just like to say that the service i recieved today about a new car quote was second to none . The young lady Nicole Butler from the Peterborough branch was very polite ,professional and freindly .It was a pleasure to listen to her advice . Thankyou Nicole 🙂”

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Posted 5 years ago

“I have had my car hit by a hit and run captured on cctv. Person has been charged by the police and they have not informed there insurance company. Total shock when was told we would need to claim on our own policy and pay 450 excess. Further more they directed us to enterprise whom gave us a car to use under a non fault issue. I have recently been sent a letter telling me it's not a couresy car but a credit agreement. Total sham. Do not entertain this company....”

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Posted 5 years ago

“saved over £400 pounds, how do they do it?”

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Posted 5 years ago

“Hi just changed my car insurance from aa to rac.the gentleman was fantastic totally upfront and did all he could to get me a competitive rate.i had been with aa but cancelled insurance as there were all these hidden extras.will never go back.cannit stress how great the rac representative was.”

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Posted 5 years ago

“Fantastic fabulous and easy to use happy”

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Posted 5 years ago

“Very upsetting and stressful experience. Avoid”

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Posted 5 years ago

“Sold car and was not renewing. Was charged £55 for cancellation. When I challenged this the operator was rude and argumentative. I would not use RAC again.”

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Posted 5 years ago

“Beware. They have renewed my contract by themself. They have charged me a new price: 400% higher than my previous bills. Then, an extremely condenscending customer representative told me it is my fault, and ordered to pay hefty cancelation fee. You are now warned”

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Posted 5 years ago

“Great service that’s quick and easy to use.”

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Posted 5 years ago

“I will never use RAC insurance again and will most likely cancel my breakdown cover as well. Even before my cover is due to start you find an excuse to charge me 1/3 more on top of what I have already paid, or £50 to cancel before I’ve even got cover started.”

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Posted 5 years ago

“Very easy to deal with no waiting around and saved me a lot of money and got free legal cover happy days”

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Posted 5 years ago

“Straight forward & easy to set up car insurance, with a sensible reward at a competitive price”

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Posted 5 years ago

“Straight forward & easy to set up car insurance, complimented with sensible rewards at very competitive price”

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Posted 5 years ago

“Great time with RAC, after a year with no claims or complaints, renewal quote was shockingly nearly double”

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Posted 5 years ago

“Bottom line 3 years with them and quoted £860 for 1.6 diesel, 43 year old with 6 years no claims, i was quoted £190-£280 MAX by 5 other insurers with better policies ! i saved over £500 with one free call RAC was trusted brand, not now, as insurance broker they are disgusting, £30 charge for every phone call ever made, they dont insure you, they punt you out and charge another £100 on top, plus the £30s for any call, one internet search will save you 100s, if you like yourself dont renew your policy, i lapsed last year and was going to be £200+ to cancel policy, on reflection i would NEVER put another £ in there hands, they dont make any effort to get you a competitive Quote, they are cynical and unwilling to help at any level, take a day and save yourself the hardship of a Poor service provider”

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Posted 5 years ago

“Selected these on a comparison site as the price was good and my previous excellent insurer had increased their price. Very unhelpful a wopping £25 charge to change a date which was wrong, unable to add a temporary driver, offered to charge me an extra £50 per month for the 8 month duration of my policy to add as a named driver. Three years ago my previous insurer only charged me £20 extra per month, he has no convictions, points etc and three years more experience. Will not be using again.”

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Posted 5 years ago

“i have been a member since 2009, and all they have done is put my premium up every year. Just called to cancel my policy and gave some feedback. Despite not having claimed for 3 years ie no breakdown call out, my premium went up. When I asked why, the respondent had no clear answer. He fobbed me with that they look at my record etc. Well I am a lady, 60's +, do on average 8k miles per annum, have my car regularly serviced (Ford Fiesta) etc. All they have done is 'milk me for money'. Warning shop around for quotes and don't stay loyal.”

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Posted 5 years ago

“Good customer service and price.”

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Posted 5 years ago

RAC Insurance is rated 2.2 based on 1,225 reviews