RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WHERE DO WE START?? I have never come across such a cowboy outfit in all my days. My parents took out car insurance back in January.. We are now in APRIL! They have called or sent letter to cancel the policy 3 times now because of errors in administration and then have cheek to ask for cancellation payments each time! So yesterday was the final straw for my parents who are 70+ this is HUGE STRESS on them and will be going back to Tesco or Direct line for an easy life. PLEASE STAY AWAY from this absolute joke of an insurance company. If zero star was actually an option I would give that out out kindness. Stick to fixing cars at the roadside.”

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Posted 5 years ago

“Rang up cancelled the insurance as our car goin to scrap they ask us pay £125 for cancellation fee thou they took £76 month off us aswell top off £125 we ask our £76 back as we should be entitled it back they said they don’t refund back they took lot out of us just because we had cancel we won’t be use ur company again such rip off.”

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Posted 5 years ago

“disgusting customer service for your car insurance 14 days after the 1st payment they tried to charge extra £20 as i cancelled a direct debit from them which did not have their company name on it. I am arranged the 2nd payment early and you still want to charge £20 or £50 cancellation fee. The customer services was so rude.”

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Posted 5 years ago

“Had very pleasant experience dealing with their team of workers who have been extremely helpful, prompt and efficient.”

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Posted 5 years ago

“The app doesn’t work correctly, it states your score is lower than it actually is. E.g. my app states my score is 22 out of 100 but the website is 99! The app needs changing.”

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(Car Insurance) - Posted 5 years ago

“Excellent service , was not aware I could get a few hundred discount on policy renewal just by shopping around. Extremely helpful service. Worth waiting half hour on the phone for”

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Posted 5 years ago

“Hi Would just like to say that the service i recieved today about a new car quote was second to none . The young lady Nicole Butler from the Peterborough branch was very polite ,professional and freindly .It was a pleasure to listen to her advice . Thankyou Nicole 🙂”

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Posted 5 years ago

“I have had my car hit by a hit and run captured on cctv. Person has been charged by the police and they have not informed there insurance company. Total shock when was told we would need to claim on our own policy and pay 450 excess. Further more they directed us to enterprise whom gave us a car to use under a non fault issue. I have recently been sent a letter telling me it's not a couresy car but a credit agreement. Total sham. Do not entertain this company....”

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Posted 5 years ago

“saved over £400 pounds, how do they do it?”

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Posted 5 years ago

“Hi just changed my car insurance from aa to rac.the gentleman was fantastic totally upfront and did all he could to get me a competitive rate.i had been with aa but cancelled insurance as there were all these hidden extras.will never go back.cannit stress how great the rac representative was.”

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Posted 5 years ago

“Fantastic fabulous and easy to use happy”

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Posted 5 years ago

“Very upsetting and stressful experience. Avoid”

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Posted 5 years ago

“Sold car and was not renewing. Was charged £55 for cancellation. When I challenged this the operator was rude and argumentative. I would not use RAC again.”

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Posted 5 years ago

“Beware. They have renewed my contract by themself. They have charged me a new price: 400% higher than my previous bills. Then, an extremely condenscending customer representative told me it is my fault, and ordered to pay hefty cancelation fee. You are now warned”

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Posted 5 years ago

“Great service that’s quick and easy to use.”

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Posted 5 years ago

“I will never use RAC insurance again and will most likely cancel my breakdown cover as well. Even before my cover is due to start you find an excuse to charge me 1/3 more on top of what I have already paid, or £50 to cancel before I’ve even got cover started.”

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Posted 5 years ago

“Very easy to deal with no waiting around and saved me a lot of money and got free legal cover happy days”

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Posted 5 years ago

“Straight forward & easy to set up car insurance, with a sensible reward at a competitive price”

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Posted 5 years ago

“Straight forward & easy to set up car insurance, complimented with sensible rewards at very competitive price”

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Posted 5 years ago

“Great time with RAC, after a year with no claims or complaints, renewal quote was shockingly nearly double”

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Posted 5 years ago

RAC Insurance is rated 2.2 based on 1,229 reviews