RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.19

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very helpfull and friendly . Made the change to details go smoothly , no stress. Happy with outcome .”

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(Car Insurance) - Posted 8 years ago

“Yes They were very helpful for me and i would like to stay with you but can you tell me how much a learner driver would cost me on my insurance please”

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(Car Insurance) - Posted 8 years ago

“Very good company to which I have no objections.”

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(Car Insurance) - Posted 8 years ago

“I found first communication difficult due to language barrier not to sure what I had taken out, breakdown cover etc. Thought the £25 changeover excessive but hey, up for renewal soon?”

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(Car Insurance) - Posted 8 years ago

“I was not happy when I had to make a mid term adjustment when I changed car. The policy is all online and paperless but when I changed my car I got charged a 25 pound admin fee?????. For changing my own details on a paperless policy, wheres the admin in that. I was not happy and ive had no refund.”

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(Car Insurance) - Posted 8 years ago

“Is ok”

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(Car Insurance) - Posted 8 years ago

“Cannot fault them.everything easy to understand .and documentation obtained without problems. Will probably reinsure with RAC.”

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(Car Insurance) - Posted 8 years ago

“The easiest and best insurer I have ever dealt with.”

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(Car Insurance) - Posted 8 years ago

“It was easy to change from my previous insurer and I am pleased with the cover provided for the price.”

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(Car Insurance) - Posted 8 years ago

“very pleased and would use it again”

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(Car Insurance) - Posted 8 years ago

“Easy to get comparisons. Good prices offered by doing online.”

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(Car Insurance) - Posted 8 years ago

“I was extremely satisfied with the information I was provided and the service was very professional The car and breakdown cover I require was explained to me and I was happy to go ahead with the insurance Thank you”

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(Car Insurance) - Posted 8 years ago

“Good Value policy with a well renowned company. Couldn't ask for more.”

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(Car Insurance) - Posted 8 years ago

“Good”

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(Car Insurance) - Posted 8 years ago

“After being hit from behind by a learner driver I contacted RAC to let them know. I was first passed through to a division of Enterprise Rent a car who deal with RAC claims, who then passed me to their car arm to arrange a hire car while mine was awaiting collection in Sunderland to be taken to my hometown in Stoke for repairs. After lots of phone calls by me to various Stoke companies (I more or less had to arrange the collection myself) and 'RAC/Enterprise' they suddenly cancelled my hire car as my car hadn't been picked up by one of their approved repairers, who suddenly said they don't collect from that far away. Another 2 days of phone calls and my car was eventually collected. I now had the issue of getting the repairers to do a proper job (my car is automatic and was shunted out of park). All of this was being sorted out with another third party company that look after authorising work to be done for the insurance companies. These do not work in your best interest. Even after getting advice from Land Rover and the gearbox manufacturer that a shunt from behind whilst in park would almost certainly damage the gearbox< AMS refused to have it looked at, leaving me to have the gearbox checked at my expense. The rest of the cosmetic damage was sorted out without issue. After complaining to RAC, they referred me back to AMS who just flatly refused to do anything. Meanwhile as I was disputing this with AMS, Enterprise demanded my hire car back!!. All in all RAC have done themselves no favours by outsourcing their entire operation to a range of companies that do not talk to each other, leaving you do most of their work for them, whilst wishing you'd gone elsewhere. Goodness know how difficult my experience would have been had the accident been my fault!!!! AVOID LIKE THE PLAGUE ..... on top of this they now want to increase my premium by 30%. WHAT A JOKE!!”

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Posted 8 years ago

“Been with them for over 20 years, max no claims bonus. This years quote was double what I paid last year, from £300 to £650 for no reason Given. Watch out! many many hidden costs from £25.00 to update your own details online, and extortionate rates if you change your address. Remember Rac are only (brokers), and only use 30 proper insurance companies for quotes .There are hundreds more just as good ,if not better! Go online, got the same cover for £220. from lv direct. By By Rac . you saved me money in the long run.”

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Posted 8 years ago

“The quality of their front office in no way showed an understanding of the importance of this type of insurance. Governed by computers with no off line knowledge.”

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(Car Insurance) - Posted 8 years ago

“Fantastic service. Much better than Sheilas Wheels. Quick to get through to on the phone. Nice, friendly staff, helpful and really glad I took my policy out with them. Good price too. Sheila's Wheels was £40.28 per month and theirs was £18.18 for the same cover.”

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Posted 8 years ago

“I spent almost thirty minutes waiting on the telephone for a live human voice so that I could cancel the overpriced automatic renewal notice that I had received. Awful service”

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Posted 8 years ago

“The RAC was very kind and helpful with regards to the quick response and actions taken from him that day. I was provided with a courtesy car that was arranged by him which I was very grateful for .”

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(Car Insurance) - Posted 8 years ago

RAC Insurance is rated 2.2 based on 1,225 reviews