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RAC Insurance Reviews

2.2 Rating 1,229 Reviews
29 %
of reviewers recommend RAC Insurance
2.2
Based on 1,229 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult

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RAC Insurance 1 star review on 27th August 2024
Yeb De Jong
RAC Insurance 1 star review on 1st December 2023
John
RAC Insurance 1 star review on 23rd December 2022
Marie Robinson
RAC Insurance 1 star review on 23rd December 2022
Marie Robinson
RAC Insurance 1 star review on 27th September 2022
Marie Medor
Anonymous
Anonymous  // 01/01/2019
Excellent VFM
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(Car Insurance) - Posted 8 years ago
A very easy site to understand and had no problems getting what i wanted
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(Car Insurance) - Posted 8 years ago
Good service but not significantly better than the competition. Bit miffed that on changing a vehicle, despite the policy cost going up , still a charge to simply change the reg/colour/make& model . Not justifiable unless the secretarial rate is around £500 per hour as this is an Internet account so no actual paper or postage !
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(Car Insurance) - Posted 8 years ago
Accident last Nov 2015. Still not fixed April 2016. Awful experience. RAC simply bounce you to an insurer and overcharge for that service. The insurer they lumber you with Ages is rubbish. RAC also tried to charge inflated recovery package on renewal. I bought another cheaper povider with better package. Definitely will never use RAC again as insurer. They simply don't care about the customer. Loyalty is not rewarded. They just increase charges each year for no reason. Better to use another broker.
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(Car Insurance) - Posted 8 years ago
Was very helpfull and friendly . Made the change to details go smoothly , no stress. Happy with outcome .
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(Car Insurance) - Posted 8 years ago
Yes They were very helpful for me and i would like to stay with you but can you tell me how much a learner driver would cost me on my insurance please
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(Car Insurance) - Posted 8 years ago
Very good company to which I have no objections.
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(Car Insurance) - Posted 8 years ago
I found first communication difficult due to language barrier not to sure what I had taken out, breakdown cover etc. Thought the £25 changeover excessive but hey, up for renewal soon?
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(Car Insurance) - Posted 8 years ago
I was not happy when I had to make a mid term adjustment when I changed car. The policy is all online and paperless but when I changed my car I got charged a 25 pound admin fee?????. For changing my own details on a paperless policy, wheres the admin in that. I was not happy and ive had no refund.
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(Car Insurance) - Posted 8 years ago
Is ok
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(Car Insurance) - Posted 8 years ago
Cannot fault them.everything easy to understand .and documentation obtained without problems. Will probably reinsure with RAC.
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(Car Insurance) - Posted 8 years ago
The easiest and best insurer I have ever dealt with.
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(Car Insurance) - Posted 8 years ago
It was easy to change from my previous insurer and I am pleased with the cover provided for the price.
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(Car Insurance) - Posted 8 years ago
very pleased and would use it again
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(Car Insurance) - Posted 8 years ago
Easy to get comparisons. Good prices offered by doing online.
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(Car Insurance) - Posted 8 years ago
I was extremely satisfied with the information I was provided and the service was very professional The car and breakdown cover I require was explained to me and I was happy to go ahead with the insurance Thank you
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(Car Insurance) - Posted 8 years ago
Good Value policy with a well renowned company. Couldn't ask for more.
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(Car Insurance) - Posted 8 years ago
Good
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(Car Insurance) - Posted 8 years ago
After being hit from behind by a learner driver I contacted RAC to let them know. I was first passed through to a division of Enterprise Rent a car who deal with RAC claims, who then passed me to their car arm to arrange a hire car while mine was awaiting collection in Sunderland to be taken to my hometown in Stoke for repairs. After lots of phone calls by me to various Stoke companies (I more or less had to arrange the collection myself) and 'RAC/Enterprise' they suddenly cancelled my hire car as my car hadn't been picked up by one of their approved repairers, who suddenly said they don't collect from that far away. Another 2 days of phone calls and my car was eventually collected. I now had the issue of getting the repairers to do a proper job (my car is automatic and was shunted out of park). All of this was being sorted out with another third party company that look after authorising work to be done for the insurance companies. These do not work in your best interest. Even after getting advice from Land Rover and the gearbox manufacturer that a shunt from behind whilst in park would almost certainly damage the gearbox< AMS refused to have it looked at, leaving me to have the gearbox checked at my expense. The rest of the cosmetic damage was sorted out without issue. After complaining to RAC, they referred me back to AMS who just flatly refused to do anything. Meanwhile as I was disputing this with AMS, Enterprise demanded my hire car back!!. All in all RAC have done themselves no favours by outsourcing their entire operation to a range of companies that do not talk to each other, leaving you do most of their work for them, whilst wishing you'd gone elsewhere. Goodness know how difficult my experience would have been had the accident been my fault!!!! AVOID LIKE THE PLAGUE ..... on top of this they now want to increase my premium by 30%. WHAT A JOKE!!
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Posted 8 years ago
Been with them for over 20 years, max no claims bonus. This years quote was double what I paid last year, from £300 to £650 for no reason Given. Watch out! many many hidden costs from £25.00 to update your own details online, and extortionate rates if you change your address. Remember Rac are only (brokers), and only use 30 proper insurance companies for quotes .There are hundreds more just as good ,if not better! Go online, got the same cover for £220. from lv direct. By By Rac . you saved me money in the long run.
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Posted 8 years ago
RAC Insurance is rated 2.2 based on 1,229 reviews