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RAC Insurance Reviews

2.2 Rating 1,225 Reviews
29 %
of reviewers recommend RAC Insurance
Company Reviews Questions Metrics
2.2
Based on 1,225 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
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RAC Insurance 1 star review on 27th August 2024
Yeb De Jong
RAC Insurance 1 star review on 1st December 2023
John
RAC Insurance 1 star review on 23rd December 2022
Marie Robinson
RAC Insurance 1 star review on 23rd December 2022
Marie Robinson
RAC Insurance 1 star review on 27th September 2022
Marie Medor
Anonymous
Anonymous  // 01/01/2019
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Ann
Verified Buyer
“Happy with my Insurance Quote and Procider”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“East to understand and about average for insurance provider but the premium was good and covered all of my needs.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“Watch out many many hidden costs from £25.00 to update your own details online to extortionate rates if you change address very costly will not deal in future with this company. Our other insurance charged £1.98 extra RAC charged £56 when we changed address need I say more. After elevating our complaint to manager he did refund £46 but still charged £25 admin.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“I found them very helpful”
Helpful Report
(Car Insurance) - Posted 8 years ago
Peter
Verified Buyer
“Having been with the RAC recuse for about 45 years and never been let down,decided that car cover would also worth a try the price was very competative”
Helpful Report
(Car Insurance) - Posted 8 years ago
Steven
Verified Buyer
“simply put........the rac are fantastic......I also have my breakdown cover with them”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“The policy was fine until I changed my car. I bought an older car with a much smaller engine and in a lower insurance group. RAC put my premiums up and also charged £30 for admin.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Ian
Verified Buyer
“I found dealing with the RAC was a more professional experience than many other Insurance providers It was a hassle free experience and a good result.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“had a very good price and well looked after will definatley use agasin”
Helpful Report
(Car Insurance) - Posted 8 years ago
David
Verified Buyer
“Expectation for no claims bonus excessive”
Helpful Report
(Car Insurance) - Posted 9 years ago
David
Verified Buyer
“Expectation for no claims bonus excessive”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very easy to join and great value. Everything done quickly and efficiently. After sales service was good and any queries dealt with. Would highly recommend.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“very poor”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“I found RAC insurance very helpful to deal with and gave good advice when I asked question. Happy to renew my policy when time requires.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Customer Services were actually able to advise me that I had an issue with a previous policy - thankfully they realised that I had been misinformed by other company and that I wasn't trying to deceive them in supplying false information for a new quote. Very helpful and understanding.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very good service when I needed to change details it was very easy .”
Helpful Report
(Car Insurance) - Posted 9 years ago
Paul Geering
Verified Reviewer
“For the first time in my life (insurance since 1982) I feel I have been betrayed and uttley let down by an insurance company. Whilst they are polite over the phone, they are simply a rip-off should you need to change your car midway though your policy year. Id avoid at all costs and you'll save money to boot! Simply, I sold my old car having first transferred my plate off. This plate went on retention for new car. £25 sir but we'll waive the further charge for re-registering your next vehicle. Number plate put on next car with two months of buying it (DVLA slow), call them to advise of change - "no problem sir". Stopped by police in September as car coming up not insured - checked its original number and that was fine. Call RAC next morning to resolve only to find that the existing policy would no longer quote/insure my car. All I'd done was change the number plate. The new quote was over £100 more and bearing in mind I'd paid more in the first place for a simpler life made it now instantly over £100 more than an online policy through a popular search engine. To rub salt in the would they refunded my a paltry amount despite them effectively forcing me away. AVOID AT ALL COSTS”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“It depends how it works if I have a collision.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Service was good however I had a breake down it took four hours to come out to me by that time I got somone else, insurance too expensive I was charged over £100 per month. Donald -”
Helpful Report
(Car Insurance) - Posted 9 years ago
Graham
Verified Buyer
“Easy to buy”
Helpful Report
(Car Insurance) - Posted 9 years ago
RAC Insurance is rated 2.2 based on 1,225 reviews
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