RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

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“STAY AWAY FROM THE BLACK BOX. I've been insured since October last year, with my daughter as a named driver. I've been driving for 40 years without ever having one accident. My daughter who is 39 had only just passed her test so policies were coming out really expensive. We had the black box fitted and had no issues for the first 6 months then suddenly in May got a first red alert, then In June got a second red alert. I rang them to find out what the issue was, they said breaking and accelerating, I explained it was better to break than to hit a child or a car that come in front of you. As for accelerating I'm not sure how to move a car without this function and we are not boy racers. After this the scores went up for a week even though we drove in exactly the same way. However in July we got another alert that they are cancelling the policy from August, and charging £128 for the privilege. I wish I had read the reviews before using this company who appear to be nothing but a bunch of thieving scammers. Pay a bit extra and use a reputable company. I will be reporting them as eventually someone will look Into their practices.”

Helpful Report

Posted 3 years ago

“there is no option to cancel auto renewal through online, renewal email goes to junk email box and they take money auto renewal for years.”

Helpful Report

Posted 3 years ago

“Simply shocking they take your money without sending any info about renewal, then when you tell them jot to renew they have the cheek to say you have to wait 2 weeks fir a cheque to be sent out and they keep 25% of the renewal fee, I am still waiting 2 months later for the cheque even though I have rang on several occasions, they took my money direct from the bank so they should put it back! Robbers DO NOT USE”

Helpful Report

Posted 3 years ago

“I have never dealt with such a shambles of a car insurance company, sorry ‘broker’, in all my days as the RAC. A week after my wife’s car took a hit, we’ve been passed from company to company and mislead along the way. I’ve spent hours on the phone chasing 3 different companies as the RAC, who the insurance is with, do nothing to help. Waste of space!”

Helpful Report

Posted 3 years ago

“Rang to cancel my insurance policy due selling my car, was informed of a £55 cancellation fee. Criminals operating under the name of a once great and trusted organisation. I have also just cancelled my Green flag breakdown cover because my new car had alternative breakdown cover, they charged a much more reasonable £11 to do so. Sandra”

Helpful Report

Posted 3 years ago

“I rang to cancel my policy. I am then informed by a young lady called Ash that there will be a £55 admin charge for cancellation. I am not happy with this. Ash then started to inform me why etc and I calmly told her that I am still not happy and I am disgusted with the ethics of the RAC and I will never ever use RAC for Insurance, or breakdown cover. If it has RAC, I will not be using you. I remained calm. I said are we done, she said yes, I said well I am not happy, she said you have already said that and hung up on me. So Obviously the quality of RAC is pretty low. I will tell my friends and family and write as many reviews as I can on how bad your company is. Not that any of you give a damn. Martin”

Helpful Report

Posted 3 years ago

“I was in my 2nd year with RAC. Phoned them to arrange cover for my new car. I agreed to this on the phone but later discovered that I could have similar insurance elsewhere for half the price. It cost me £40 to cancel with them 24 hours later. Disgraceful. I wouldn't spend another penny on an RAC product.”

Helpful Report

Posted 3 years ago

“If I could give zero I would, obviously aimed at young people. My car hasn’t been used much because of covid so they send threatening emails saying I’ve disconnected it when I haven’t. Terrible customer service.”

Helpful Report

Posted 3 years ago

“Unfortunately had to call out RAC twice for breakdown cover.first time we waited 6 hours the second time over 5 hours.they blame it on covid regs.when they did turn up there was no sign of a face mask or social distancing so think that is a lie.my wife had to get home to take her medication but they did not give a monkeys about that.unfortunately my wife became ill because of this and had to attend hospital.would not touch them with a barge pole.terrible service and would advise not to use rac.”

Helpful Report

Posted 3 years ago

“In general company with very bad costumer service and very good at ruin your credit score. Difficult to contact. They sent all my correspondence to inbox set up by them, one you can't log in later .If you put request to change your password, you can be sure you won't get any link or email to do it. Last thing, if you own them money they will send your details to debt recovery company like myCRS.co.uk without any warning. I wouldn't recommend to anybody.”

Helpful Report

Posted 3 years ago

“I was lied to from start to finish and it took over twelve hours to get me to the end of my journey.. without my vehicle. I asked for a taxi at 0330 when they told me to expect another 3 plus hour delay for recovery! When I asked for the taxi they said that was part of my policy. They could have mentioned this at 1900 the day before when I broke down but didn’t give me that option at all. They made a bad day even worse. Please save your money / time and effort and go to AA or GreenFlag. The RAC are useless!”

Helpful Report

Posted 3 years ago

“Had to cancel a contract mid year and the fee is £55. Must be very expensive using minimum wage staff to push a button. Overpriced and poor customer service”

Helpful Report

Posted 3 years ago

“This company is a fraudulent one. They send e-mails which are vicious and abusive. The questionnaire which they send after they have cancelled your policy for no good reason leads to a bogus website. Do not insure with this company. Ed.”

Helpful Report

Posted 3 years ago

“Criminals. I changed my address, moving within the same postcode to a flat with a garden, three minutes walk away, and my renewal quote went up 6 times, from £519 to £3000. I couldn't get an explanation why from any of the machines who work there. Awful”

Helpful Report

Posted 3 years ago

“I have car insurance with them about 3 years and when I want change address they said is not possible and cancel my policy and offer new one for 4k per year and £130 cancelation fee !!!!! I pay £35 full including break downs cover. more like 10 years no NCD. I said I call back and will research. When I call back offer was £1500 per year and £70 cancelation fee but different person. Something is wrong here I call back with 10 minutes cancel my policy even new person don't know I speak with someone before. My wife renew offer £500 more. Never again !!!!!!”

Helpful Report

Posted 3 years ago

“never sent me a renewal letter then just renewed my insurance without my permission, increased the cost by £500 even though I now had a years no claims and a year of having a black box score above 75% and will be over 25yo half way through the year, then charged me £75 to cancel the policy, when I rang within minutes of being informed the policy had begun - simply appalling - avoid wherever possible”

Helpful Report

Posted 3 years ago

“So had a car insurance policy wanted to change cars from a Volvo c70 d5 to merc 220 cdi they wanted an extra £300 making the cost £840 im 52 with a full ncd and no points or bans... a big taken back by the cost i said i will call back so after 30 mins i called them back and the price had gone to £1130....told them to f...off..... went to direct line £440 same car same cover now im being charged £75 to cancel the policy even though it was paid in full up front and no claims had been made”

Helpful Report

Posted 3 years ago

“We are both pensioners and unfortunately we have both had accidents within the last month, Which we were the innocent parties in. ln mine a lorry took me of the road and the lorry company even rang me to apologise and ask me how the claim was going...After £350 in excess and £81. to alter our policy which we may get £50 eventually the RAC and their side kick AGEAS have REFUSED TO SPEAK AND HELP TWO PENSIONERS..They are the worst companies I have ever had to deal with..My adviceeveryone is to go with anyone apart from RAC and their AGEAS side kick they don't even deserve one star but this website doesn't seam to have that facility”

Helpful Report

Posted 3 years ago

“They keep harassing me for 25.00 despite me cancelling my insurance within a couple of days as my car ended up being scrapped. I will be reporting rac for harassment if they carry on.”

Helpful Report

Posted 3 years ago

“Did note want to compromise”

Helpful Report

Posted 3 years ago

RAC Insurance is rated 2.2 based on 1,229 reviews