RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of their front office in no way showed an understanding of the importance of this type of insurance. Governed by computers with no off line knowledge.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Fantastic service. Much better than Sheilas Wheels. Quick to get through to on the phone. Nice, friendly staff, helpful and really glad I took my policy out with them. Good price too. Sheila's Wheels was £40.28 per month and theirs was £18.18 for the same cover.”

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Posted 8 years ago

“I spent almost thirty minutes waiting on the telephone for a live human voice so that I could cancel the overpriced automatic renewal notice that I had received. Awful service”

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Posted 8 years ago

“The RAC was very kind and helpful with regards to the quick response and actions taken from him that day. I was provided with a courtesy car that was arranged by him which I was very grateful for .”

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(Car Insurance) - Posted 8 years ago

“Good customer service.”

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(Car Insurance) - Posted 8 years ago

“Very good to understand”

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(Car Insurance) - Posted 8 years ago

“Was happy with my quote and the policy that was offered to me”

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(Car Insurance) - Posted 8 years ago

“very good may use again this year”

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(Car Insurance) - Posted 8 years ago

“My claim was handled with care, clear explanations given. I received a replacement car and mine was mended quickly. My car was collected and driven back to me. I received courtesy by all involved.”

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(Car Insurance) - Posted 8 years ago

“Customer service was very helpful in sorting everything out for me”

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(Car Insurance) - Posted 8 years ago

“Easy to buy and happy to say we haven't needed to speak to RAC.”

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(Car Insurance) - Posted 8 years ago

“I was impressed with the honesty of my dealing with your company and will be in touch shortly for a quote for the coming year.”

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(Car Insurance) - Posted 8 years ago

“very easy to purchase very helpful good deal”

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(Car Insurance) - Posted 8 years ago

“Very helpful and supportive.”

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(Car Insurance) - Posted 8 years ago

“When called out they came very quick very good service”

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(Car Insurance) - Posted 8 years ago

“very good service and very polite on phone when i have called”

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(Car Insurance) - Posted 8 years ago

“I found the rac very helpful polite friendly”

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(Car Insurance) - Posted 8 years ago

“It was easy to swap over to RAC policy from my previous provider, and hopefully it will be comparable when it comes to renewing for the next year.”

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(Car Insurance) - Posted 8 years ago

“So far I have no adverse comments.”

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(Car Insurance) - Posted 8 years ago

“Poor. Been charged extra £95 when I made a claim for a stolen bike which has been rejected as the bike wasn't in my garage. The issue is, I was using the bike at the time. Having made the claim, RAC then decided to charge me more money for a clerical error that THEY had made on my policy. They've not been interested in listening to anything I've said and rejected every issue I've had. Customer first - NOT with the RAC. After eight weeks of waiting (and paying for a bike policy on a bike I no longer have) I'm now involving the ombudsman. Thanks for absolutely nothing RAC. Wouldn't recommend you to a soul if you were the last insurance company on earth. Top tip to customers...read and check your policy then read and check it again cos they ain't going to rectify any mistakes they make if you don't tell them to - in their eyes, the fault is ALL yours!”

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(Motorbike Insurance) - Posted 8 years ago

RAC Insurance is rated 2.2 based on 1,229 reviews