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RAC Insurance Reviews

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very good to understand”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Was happy with my quote and the policy that was offered to me”

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(Car Insurance) - Posted 8 years ago

“very good may use again this year”

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(Car Insurance) - Posted 8 years ago

“My claim was handled with care, clear explanations given. I received a replacement car and mine was mended quickly. My car was collected and driven back to me. I received courtesy by all involved.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Customer service was very helpful in sorting everything out for me”

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(Car Insurance) - Posted 8 years ago

“Easy to buy and happy to say we haven't needed to speak to RAC.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I was impressed with the honesty of my dealing with your company and will be in touch shortly for a quote for the coming year.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“very easy to purchase very helpful good deal”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very helpful and supportive.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“When called out they came very quick very good service”

Helpful Report

(Car Insurance) - Posted 8 years ago

“very good service and very polite on phone when i have called”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I found the rac very helpful polite friendly”

Helpful Report

(Car Insurance) - Posted 8 years ago

“It was easy to swap over to RAC policy from my previous provider, and hopefully it will be comparable when it comes to renewing for the next year.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“So far I have no adverse comments.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Poor. Been charged extra £95 when I made a claim for a stolen bike which has been rejected as the bike wasn't in my garage. The issue is, I was using the bike at the time. Having made the claim, RAC then decided to charge me more money for a clerical error that THEY had made on my policy. They've not been interested in listening to anything I've said and rejected every issue I've had. Customer first - NOT with the RAC. After eight weeks of waiting (and paying for a bike policy on a bike I no longer have) I'm now involving the ombudsman. Thanks for absolutely nothing RAC. Wouldn't recommend you to a soul if you were the last insurance company on earth. Top tip to customers...read and check your policy then read and check it again cos they ain't going to rectify any mistakes they make if you don't tell them to - in their eyes, the fault is ALL yours!”

Helpful Report

(Motorbike Insurance) - Posted 8 years ago

“Easiest insurance cover I've arranged in fifty years. Would recommend to friends and family, it's that good.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“WHEN I WENT THROUGH ON TELEPHONE TO CLARIFY POINTS AND GET DIFFERENT QUOTES THEY COULD NOT PULL UP MY REFERENCE NUMBER AND TOOK OVER 20MINS BEFORE FINDING MY QUOTE. THEN THEY TOOK ME ALL THROUGH THE DETAILS I HAD PROVIDED AGAIN, THE FASTEST DEALING WAS THE ENQUIRY FOR DIFFERENT COMBINATIONS OF QUOTES, AND AS IT WAS A PREMIUM NUMBER I GOT THE DISTINCT FEELING THE IDEA WAS TO KEEP ME ON THE PHONE AS LONG AS POSSIBLE AND IN THE END THE CALL COST ME £3+ PLUS A SURCHARGE FOR CREDIT CARD PAYMENT SO IN THE END I QUERY WHETHER I GOT THE GOOD DEAL QUOTED ON "GO COMPARE". THE REASON FOR AMENDED QUOTES IS RAC HAVE FINISHED DISABLED MEMBERSHIP AND THERE "BETTER" MEMBERSHIP IN MY CASE ISN'T.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“It was simple to apply, to understand the documents and provide required information and the breakdown service is extremely good Highly recommended.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I had to change my car and was charged £25 for the privilege I also had to change my personnel reg no at a later but I was told initially that I would not be charged again however when I rang up I was charged another £25 I will not be using RAC again”

Helpful Report

(Car Insurance) - Posted 8 years ago

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RAC Insurance is rated 2.2 based on 1,225 reviews