RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could have given the RAC zero stars, I would. I contacted them regarding the bereavement of the policy holder. They cut me off, charged me for an increase in premium for 30 days because of a change of address, then declined the policy from the renewal date and stated that the sales team could let me know how much a policy would be in my name (I was a named driver on the deceased's policy). They then stated that this was wrong and tried to put me through to the bereavement team and cut me off again. Tried to convince me that they had handled my complaint satisfactorily. Shambolic.”

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Posted 5 years ago

“Do not get insured with RAC, Had a car accident at no fault of my own, it has taken 4 months to sort out and it is still not sorted. The third party accepted liability within 3 days of contact but RAC have still messed me about, I ended up having to do all there work by chasing under writers and garage and also third party insurance. I have since decided to change my car while still in policy and they have increased my monthly amounts stating that the case is still open. RAC customer service is appalling. Surprising when the family have been with insured or had breakdown with them for over 25 years,Awful company, simply awful, when there's so much competition around. Don't touch the RAC vehicle insurance with a barge pole people. Rip off RAC!”

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Posted 5 years ago

“GOOD TO USE VERY RELIABLE”

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Posted 5 years ago

“Do not insure with these people they con you out of money and then do not keep you informed of developments with telematics box and then try and cancel your insurance without any warnings whatsoever. The box never works properly and you are forever trying to resolve matters on the phone to which you don't get a proper response and resolution.”

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Posted 5 years ago

“Don’t even bother going on confused.com and take out car insurance with the RAC it’s not until you have an accident at no fault of yours and discover it’s not the RAC you are insured with. Such a ripoff!!”

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Posted 5 years ago

“My insurance was automatically renewed with an increase of £60. This is unacceptable. They added Motor Legal Protection. I never asked for it. Won't be using RAC again.”

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Posted 5 years ago

“25.10.19 We call them to say that we have changed our mind and dont want to have our insurance policy with them which would start on the 28.10.19 They have charged £25 for cancelling the policy although the new policy has not even started!! We were told that the policy has been created and we have to be charged for the cancellation. Whenever and whatever you buy something you have 14 days to change your mind to be fully refunded but unfortunately NOT with RAC”

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Posted 5 years ago

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Posted 5 years ago

“RAC Took annual renewal premium from my bank after declining to insure new car and agreeing to cancel 1 month prior to renewal. Bought RAC because of "The Brand"”

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Posted 5 years ago

“Easy to buy value for money”

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Posted 5 years ago

“I took out a vehicle policy 6 months ago with the RAC through a comparison site. I paid £170 for 12 months cover. I have just tried to transfer that policy to another vehicle of exactly the same insurance group and have been told that I will have to pay a further £90 plus a £25 'admin fee'. When I suggested that I might cancel the policy instead and start afresh, I was told that my refund, despite having 6 months to run on the policy, would be only £27 and I will also have to pay a 'cancellation fee' of £55! Effectively, I would have to pay the RAC an additional £23 for the privilege of cancelling my insurance mid-term. When I complained and asked what, exactly, I was paying for I was told curtly that "it's in the terms and conditions". Awful company, simply awful. Surprising, really, when there's so much competition around. Don't touch the RAC vehicle insurance with a barge pole people. Rip off RAC!”

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Posted 5 years ago

“I can only describe RAC insurance as a total scam. To explain.... I insured a BMW i3 with them for just over £600 per year, an acceptable price for what they were offering. 6 months into the policy the vehicle I have needed to be replaced by BMW for an identical model. First of all I was told that this would incur a £30 fee, quite expensive in comparison with other insurers. But the real icing on the cake, they then went on to say that my insurance would increase to over £1,700 (that's still with 20 years no claims discount), for the same model of car! Needless to say I have cancelled my policy and will NEVER again deal with the RAC for any service. How are they allowed to keep getting away with these dodgy tactics?”

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Posted 5 years ago

“Insured my car with RAC I have just moved home literally around the corner same village, they are charging me £25 admin and increasing my monthly payments due to higher risk. Disgusting thieves!!! Roll on February. Then had the cheek to ask me when my home insurance renewal was due as if I would chose them!!!”

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Posted 5 years ago

“Just had to call regarding my policy and to change a few details. I was helped by a lady called jasmine who was fantastic! So helpful, patient and actually sounded like she wanted to help me. She even offered me a cheaper policy without me even asking for it!!!! Well done Rac and thank you Jasmine for making my life easier today. 😊”

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Posted 5 years ago

“Car broke down, I have extended warranty from dealership which covers for breakdown repairs with rac. However, the amount of nonsense the claims department @therac (assurant insurance company) comes up with is so irrelevant and ridiculous it's beyond belief. Trying to make any excuse not to pay for the repairs. The car is under warranty and if the parts fail then you fix it. What's the point of them existing if they don't do their job!! Emma at rac claims dept is the worst person i have ever come across. She is just horrible. Throws you the must ridiculous things they want to even process the repairs. So car still sitting at the garage because she's on some power-trip. The worst thing is her colleague gave the go ahead but she refuses to process it. So @therac @assurant.com you need to address this major problem aka Emma who works at rac claims assurant.com 03301003305”

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Posted 5 years ago

“Please avoid this company, courtesy car was included in the rac breakdown and car insurance policies. When our car breakdown I called them to book mechanic, we was waiting all day, without updates, you need to call them to check. They transfer the calls to someone else, which wasn’t helpful. Booked courtesy car, and the booking was confirmed twice. Went to pick up the courtesy car, and and I was told the booking wasn’t confirmed in their system. I call rac to check what is going on, they was telling me the booking was confirmed, and after few phone calls with different people, courtesy car wasn’t provided. Very bad experience with this company, and they charge you £110 p/m for that and can not help at all when you need them!”

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Posted 5 years ago

“Outrageous premiums - by changing insurer, we cut our annual fee fm £480 to £136 for the same level of service.”

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Posted 5 years ago

“Sold my car. Had 3 months insurance left. Charged me to leave. Be wary of this con”

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Posted 5 years ago

“Got insurance with them yesterday, including free breakdown assistance. Cars battery went flat, called them up and they came out. The battery was faulty. They replaced it. Was great”

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Posted 5 years ago

“very easy to set up , but expensive on my citreon cheap on my old volvo estate”

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Posted 5 years ago

RAC Insurance is rated 2.2 based on 1,229 reviews