RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.21

2.2 Rating 1,241 Reviews

30 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,241 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came out very expensive, rang the company but they would not match the price, quite disappointing..”

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Posted 3 months ago

“After we have complained, RAC has refunded further £433.98 to us, other than the previous £191.62, that makes the total become £625.60, so they have only charged £22.51 for 16 days of cover. And the payment was prompt. Xinquan Ou/Freda Ou”

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Posted 3 years ago

“Obtained a quote to change my car was advised £10.53 would be returned. Next day went to complete and had to pay £26.45. Customer Service refused to assist saying rates change would not even drop their £25 fee. Shocking for such a respected company.”

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Posted 3 years ago

“Good Customer Service”

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Posted 3 years ago

“The cover is great for a new driver and has a black box with free Installation which is good. However, if you have the black box I had several occasions where my score drops severely for no reason meaning they do tamper with data if you dont keep an eye on it but all in all it is good”

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(Car Insurance) - Posted 4 years ago

“Never again got policy restarting and payments going up each month was rediculas”

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(Car Insurance) - Posted 4 years ago

“No particular comment.”

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(Car Insurance) - Posted 5 years ago

“No issues with them though i feel i can lower my monthly premiums if i move from them.”

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(Car Insurance) - Posted 5 years ago

“Have BD cover with these guys - was looking to switch my insurance too. They don't offer any kind of existing customer deals and the price was about 25% higher than their competitors. I used someone else instead.”

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Posted 5 years ago

“too intrusive into your driving habits and potential vehicle problems. too aggressive on delayed payments thretening to cut you off after 7 days and seeking compensation although it is marginally cheaper my advise is to stay clear of black box insurance”

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(Car Insurance) - Posted 5 years ago

“The app doesn’t work correctly, it states your score is lower than it actually is. E.g. my app states my score is 22 out of 100 but the website is 99! The app needs changing.”

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(Car Insurance) - Posted 6 years ago

“Great time with RAC, after a year with no claims or complaints, renewal quote was shockingly nearly double”

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Posted 6 years ago

“Offhand and brief when contacted by phone. Extremely officious in all communication. Expected the world and gave little in return.”

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(Car Insurance) - Posted 6 years ago

“Poor customer service. I”

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(Car Insurance) - Posted 6 years ago

“Claim was for water damage to property. Has taken nearly 3 months to complete repairs and reinstatement. Distinct lack of communication between parties involved resulting in prolonged intervals between the various stages of the job.”

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(Home Insurance) - Posted 7 years ago

“Had a nightmare deal with RAC. Not the best dealing with customer service.”

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Posted 7 years ago

“Was alright, only problem I’ve had is the pricing going up because of my Mileage”

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(Car Insurance) - Posted 7 years ago

“Black box is very good and isn’t very sensitive with the score . Shame the app is slow and unresponsive”

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(Car Insurance) - Posted 7 years ago

“Got a reasonable deal on car insurance but subsequently bought a new car, I was changed £70 to change my insurance over complete rip off! Doesn t look like such a good deal now.”

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Posted 8 years ago

“The quality of their front office in no way showed an understanding of the importance of this type of insurance. Governed by computers with no off line knowledge.”

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(Car Insurance) - Posted 9 years ago

RAC Insurance is rated 2.2 based on 1,241 reviews