Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.79

1.8 Rating 380 Reviews

18 %

of reviewers recommend Sainsburys Bank

Company Reviews

Questions

Metrics

1.8

Based on 380 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Sainsburys Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My late wife had a couple of accounts with them. Absolute nightmare dealing with them. They lost a death certificate, at first refused to accepted a grant of probate because her account was in her maiden name - even though her using her maiden name was made clear. Delay after delay in closing the account. Shambolic. (Also takes ages for them to answer the phone.)”

Helpful Report

Posted 4 years ago

“I tried to apply for a credit card online, following a plug on their deal from MoneySupermarket.com. I was unable to complete the application online because it kept asking me to register using existing details I didn't have - being a completely new customer. Three calls to Sainsburys Bank later, they were still unable to offer an explanation. They did offer to do the application over the phone which would have taken half an hour. Not convenient for me unfortunately. And trying to get through to someone in customer services seems impossible! Just an endless litany of recorded messages and options for other services - but NOT customer services. I gave up in the end.”

Helpful Report

Posted 4 years ago

“I started to apply online but phoned them when the quote for Building and Contents insurance seemed too good to be true. They confirmed the online quote after going through it with me so l paid there and then. Had great difficulties finding my docs online but when I did I discovered the declaration of facts was totally wrong with regards to our flat roof. Called on a Saturday to advised and was told they would change info and it was me who suggested it may affect premium. Monday was a holiday so they agreed to phone on Tues morning before we left for months holiday. Two hours before leaving we were advised that they couldn't cover us. On return had protracted communication with the CEO and they did refund premium and add a small amount for inconvenience. My wife was the person who took out policy with me as an ' add on' but they insisted on addressing correspondence to me and that did not go down well. It is an outdated institution with badly trained staff. I will never consider doing any business with them again.”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Do not deal with these. 3times I spoke to somebody to remove my daughter from my policy when she passed her test. I changed my car so had to update details told somebody again she needed to be removed. I have a renewal price sent me now which is a riducous amount and this is because my daughter is still on the policy. So I'm guessing when I changed my car and they charged me an extortionate amount to do this is because my daughter was still on the policy despite requesting her to be removed. I've messaged endlessly and they are just choosing to ignore all my messages and I can see that they have been read. Shocking customer service.”

Helpful Report

Posted 4 years ago

“Really quite awful from start to finish. Made a 0% Balance transfer which took nearly 4 weeks to transfer across. Several attempts to log in online failed to make a payment, unable to get through by phone, leading to delayed direct debit and missed payment. Direct debit then set up, the card was safely locked away as not needed for use. The direct debits then leave my bank account on time every month so think nothing more of it. A periodic check of my Sainsburys statement however showed they had removed the 0% because of the missed payment - no email, letter or call was made to inform me. If they had I would have transferred balance immediately. Complaint made to the Ombudsman and have now transferred the full amount to a better established bank. It's a competitive market - please whoever reads this learn from my mistakes and consider a better known banking company where such a string of issues is much less likely.”

Helpful Report

Posted 4 years ago

“Completely awful. Sent me non contact less card originally mildly annoying but thought ok. Portal always been rubbish and gone really down hill over the last six months. Almost 2 months with no ability to pay online and now the last two months the recent transactions aren't correct and huge swathes are missing making accounting impossible. I was frauded annoyingly and had to go through a crazy process to get my account back which failed halfway through due to their systems not updating new email and phone number locking me out again. I have honestly had compensation for rubbish service and product in the double figures now but I need the issues sorted its atrocious. Outstanding case with the FOS but I don't want money I just want a working service.”

Helpful Report

Posted 5 years ago

“Worst credit card company to deal with. Incompetent and customer service is zero. Waited 2/3 months to receive the card and endless hassle ever since. Had to do a balance transfer to any other company just so that I didn’t have to deal with them again”

Helpful Report

Posted 5 years ago

“Unable to change address. Locked ou by first telephone rep. Informed by second rep to regiter online; failed, could not supply mobile tel no to receive necessary code as locked out by first rep. Complained to third rep that their bank is trapping my money indefinateky. He will now send a code to my old address. If I get my money out I'll be very wary of opening another account with a second rate provider, certainly not Sainsbuty.”

Helpful Report

Posted 5 years ago

“Cannot transfer money out of my savings account. Says the account I am transferring to is not my name. So whose name has it been in the for the last 18 years. Worst bank savings account I have ever used and I have used quite a few over the years”

Helpful Report

Posted 5 years ago

“Make sure you do not fall ill as i did. Unfortunately this lead to me missing a payment and all you will get is calls and charges. They show no empathy or understanding and just keep stating that you need to read there terms and conditions. If only their customer service matched that of other financial providers. Card to be returned”

Helpful Report

Posted 5 years ago

“Great stuff!”

Helpful Report

Posted 5 years ago

“Very happy”

Helpful Report

(Home Insurance) - Posted 5 years ago

“I've used Sainsbury's Bank in the past for credit cards and home insurance and found them to be quite good (though the real test of insurance is when you have to make a claim, and I didn't). So I recently decided to apply for a £25,000 loan with them. I intentionally used their eligibility check first, as I didn't want a hard search on my credit file unnecessarily if they were going to reject me (though my credit score is excellent so I wasn't too concerned). I did the eligibility checker and input my income and the loan amount and it said I had a very good chance of being accepted so I submitted my full application online. It was immediately rejected. I complained and the underwriters explained that Sainsbury's Bank would never have approved a £25k loan on my income. So the lesson learned is don't trust Sainsbury's eligibility checkers, had it worked properly I would not have submitted the application. I now have an unnecessary hard search on my credit file. I immediately applied elsewhere and was instantly accepted, with the £25k in my bank account shortly after. Sainsbury's have recently sold off their mortgage books, have tightened their credit card approvals (my sister who also has an excellent score received a woeful credit card offer from Sainsbury's - she would have got a lot better elsewhere) and it's becoming clear that something's amiss with Sainsbury's own credit worthiness. I will be steering clear of them going forward.”

Helpful Report

Posted 5 years ago

“Worst bank ever! Most obsolete customer login panel I have seen is just one enormous pain in the as*. The customer is not informed about anything! No emails/letters/text messages. Those thieves just silently waiting to steel you hard earn money. Stay away, you have been warned”

Helpful Report

Posted 5 years ago

“The app is the most frustrating I’ve ever used. It makes me restart every time I use it and then won’t let me in even though I know that the username, password and PIN are correct. I then have to go through the process of changing them. Useless, I’m considering not shopping with them at all and using only my local Waitrose, much better rewards than Nectar points!”

Helpful Report

Posted 5 years ago

“Awful company to deal with, portal doesn't work, try to make changes it tells you on phone only online, go online it tells you to call the customer services line...... wait 20 mins on hold then passed from one person to the next spent over 4hours on the phone trying to sort out a claim for a key where the excess is £650.00. Claim logged incorrectly and now cannot cancel, losing my mind, going round in circles. Key cover absolutely waste of time when excess is double the value!! Imagine what it would be like if you had to make a full claim!! DO NO USE”

Helpful Report

Posted 5 years ago

“All was going so well. I pay my CC every month without fail, obviously this is no good to Sainsbury's so they change my paper statement to paperless! Apparently this was on my last statement and should have seen it and its all my fault i didn't go online and change it back to paper! I'm a fair person so i called sainsbury's, explained i thought it unfair that they can change the rules as and when they like to save a few pence on postage and make a few quid on interest. Long story short, they told me to go and do one! It's my fault and they had not broken any rules. A token gesture of some money back. The customer services dept in Scotland left a lot to be desired. I suggest you think very hard before committing to getting a Sainsbury's CC. I will be taking my business elsewhere. STAY WELL CLEAR!”

Helpful Report

Posted 5 years ago

“I have been a car insurance customer for 4 years, have 8 years NCD, not changed my car but my quote has jumped up 25%. Called customer service, got a very woolly reply and when I asked for a supervisor to call me back the advisor refused and cut me off!! Is this really how Sainsburys want to be known, absolutely shocking!!”

Helpful Report

Posted 5 years ago

“Unfortunately I found myself having to make a claim within a month of staring the policy I had a accident where my computer and other items was damaged however after several emails back and forth I was quick to learn the policy was useless and that it's under writer legal and general would not pay my claim after providing all the info required they still needed further info to see a broken screen on my laptop so in the end o cancelled the policy and claim as it was too much stress and replaced my own laptop although I was covered the insurer will do all it can to not pay a claim and then wants paying for the whole year good luck I hope you get it not from me absolutely ripped off by them and sainsburys”

Helpful Report

(Home Insurance) - Posted 5 years ago

“I have a savings account with sainsburys bank and they will not let me take out my own money online. Then when requesting over the phone, I have to go through 30minute security. Then i want to transfer it to my current account and there system is so dated, it says sorry cannot transfer it to your account. It is a dated and old system and it is pathetic. No where does it state that you do not get statements, nor that you have to transfer the money into a current account. They have essentially held my own money ransom, and not allowing me to transfer it into the account of my choice. They say if they money wasn't paid in by the same account they cannot allow you to take it out into another one. It is pathetic how my money is being held at ransom. Many people switch current accounts and i mentioned this to them and they cannot help. I work in finance and this is a dinosaur system and I will not be ever going to sainsburys bank nor will I recommend it to anybody.”

Helpful Report

Posted 5 years ago

Sainsburys Bank is rated 1.8 based on 380 reviews