Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.78

1.8 Rating 385 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 385 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Terrible customer service - unable to resolve issues of fraud on account. Vendor blocked but changed id to get around. New card issued but new details given to fraudulent vendor by Mastercard and now pause on card has been lifted without my permission and I’m being prevented from closing my credit card account. 6 months of stress. No wonder Sainsburys are planning to get out of banking.”

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Posted 10 months ago

“I missed my last payment of car insurance, and because of the bank Holiday I was paid late and the direct debit bounced. I begged a lady (Joyce) to have the late fee wavered (£20) as this will take money out of my food shop. But all my worries fell on deaf ears, no care from a multimillion pound company, honestly I'm disgusted in sainsburys.”

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Posted 10 months ago

“I had lost my job and wasn't able to pay my full minimum payment. When I found a new job and phoned to get my arrears etc. sorted the staff member I spoke to was condescending, rude, and spoke to me like I was a very naughty child. I came off the phone feeling even more depressed than when I phoned in”

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Posted 10 months ago

“Never ever deal with this bank... But If you like stress, abnormally huge stressful situations,talking with customer service representatives wxpect shouting and unprofessionalisam,being acused of stealing money,even clearly bank card is yours ,your main bank account and credit score screwed,they own contract for them is not in existence,they putting hands and doing what they want,taking money from your main account how much and how they like. If you like all that b******t you are person for this business...Another kind of people run away from this services. Shame there us not 0 stars. Hermes or newly called Evri in banking system.”

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Posted 11 months ago

“REASON: you simply cannot get through to a person anymore - NOT EVEN TO CLOSE YOUR ACCOUNT! I had to close it online - using a form. And, the last straw - it will take 10 days to process! TEN DAYS to close an account? You can open a MONZO account in 2 minutes - which I did - and I love MONZO, and I have converted to the MONZO credit card (called FLEX CARD). Good-bye Sainsbury, and guess what, I will now shop elsewhere too - LIDL, ASDA, anywhere except Sainsbury.”

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Posted 11 months ago

“I am regulated by the FCA and these guys make their own rules, shocking through and through. Rude staff telling me I must of had a bad day when they are calling me about my wife’s credit card which I didn’t even know she had!! And why should I it’s private.”

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Posted 11 months ago

“They gave my husband a credit card. He used it to make a few small purchases, we went to use the card for some shopping online, it was declined. I called the supermarket to fond out why it had been declined, and was told it was the banks fault. Sainsburys called to say it was the supermarkets fault and it would be rectified in a few days. My husband called again, to be told they are quite busy and to give it another couple of days. He called again after a couple of days, only to be told it had been passed on to the fraud department, wait another 10 days and he will have the results in writing, plus do not call again. Now he has tried to get into his account online only to find the account has been closed!!! I know they have the right to refuse credit, but why give someone the card with a credit limit and when the person tries to use it, they cancel it?”

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Posted 1 year ago

“Rude,rude,rude ! Tried paying my credit card online. What a joke, the details quoted on the statement were not recognised by my bank i.e. the sort code and account. I called them, some rude rep said well thats your bank's problem. I then asked how can the details you have quoted on the statement not be recognised. Tutted and sighed "I'll put you through to automated payment then ". I AM a customer who do you think you are talking to???”

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Posted 1 year ago

“Worst service ever. Payment gone out on C Card not recognised. Telephone lines dreadful, every other word cutting out so after seven calls and one hour+ on phone, can’t clear security as can’t hear each other properly - so now they’ve locked me and themselves out of my account. Will have to wait for a security code to come in the post! Given post these days that’s about 10 days. Asked repeatedly to escalate it to a complaint and the ‘agent’ just blocked the request every time. There’s not a separate number or email for complaints or to report suspected fraud - just the general number with really obstructive call handlers. As soon as this is sorted there’s a pair of scissors going to the card. Steer well clear.”

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Posted 1 year ago

“I regret applying for the loan and was approved. So the repayment, they directly debited in your bank account is not really an accurate amount you still owes when you check your actual balance only, the total amount to pay has an additional interest to your statement. This is misleading and like a scam, it’s not clear from their website that a loan is 9.9% with interest, so if you applied for loan a loan amount of £25k payable in 5 years, you will end up paying a total of more than £40k,so be careful in applying as this will ruin your life.”

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Posted 1 year ago

“Terrible service, staff have no idea what they are doing. Called after a couple of transactions on my statement that I didn’t notice, I was given a telephone number that related to the transactions and was told to call them myself (foreign number). I told the person I was talking to that I wasn’t willing to call the number and surely it was their job to investigate, after two very long phone calls, they’ve blocked my card and sending me another one. Extremely unhelpful and non existent customer service.”

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Posted 1 year ago

“Had card stolen. Werent interested, poor service,when i complained they offered £25 in way of apology. Refused as wanted problem solved and not be offered money and continue to be messed about. Avoid!!”

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Posted 1 year ago

“Avoid using credit card abroad I have had a Sainsburys credit card for a number of years and been quite happy. However a recent experience caused me considerable financial problems, and Sainsburys are not interested. On hoilday in South East Asia my card was suddenly blocked. My hotel had a slow internet connection which caused a timeout with the card terminal. This apparently was registered as an incorrect PIN, and after 3 attempts the card was blocked. Apparently, although not mentioned on their website, you are allowed '3 incorrect PIN attempts, or timeouts, IN THE LIFE OF THE CARD'. I telephoned Sainsburys and was told that the PIN could only be unblocked from an ATM in the UK, which was a great help when I had 3 weeks remaining on my holiday in Asia.”

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Posted 1 year ago

“This is the worst experience I have ever had with a Bank. Appalling customer service with staff who don't have a clue.”

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Posted 1 year ago

“Good value on my insurance & helpful on the phone with a query”

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Posted 1 year ago

“The worst bank support I've ever encountered. They have not been able to solve the problem with the card not working for more than a month. The arrogant operator did not communicate well with me and made it clear that he did not care about my problem. He said that they would call me back, but we don’t know when they will do it. I'm waiting for a call back. This is my third call to support regarding this issue.”

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Posted 1 year ago

“Shockingly bad customer service. They have had a problem with their Apple Pay registration system for additional card holders for well over a year and refuse to fix it as it “only affects a few customers”.”

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Posted 1 year ago

“Competitive pricing, and great communication”

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Posted 1 year ago

“Friendly and helpful unlike other banks mentioning no names or the horse”

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Posted 1 year ago

“Very helpful and friendly”

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Posted 1 year ago

Sainsburys Bank is rated 1.8 based on 385 reviews