Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.79

1.8 Rating 377 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 377 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially I had purchased car insurance with them, but there was a problem with the payment. I called him up, about it took nearly 4 hours of being on the phone to see if they had received my money. Thankfully the bank refunded the cash and I dodged a bullet. Went with Aviva.”

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Posted 3 years ago

“I was approved for a credit card. I then tried to activate the card online and register for online banking at the same time. It accepted my details but when I went to login, it said that an error had occurred and it looked as though I somehow hadn't completed the process. I tried to complete the process but was told 'invalid credentials'. I then tried the 'forgotten details' route but was told that the details I'd entered were incorrect. They weren't. I tried this for two days. It took forever to find a number to call and then I was held in a never ending loop. When I finally spoke to someone, they were less than helpful and told me there was nothing they could do to help and I should just keep trying. I've now been trying for three days to no avail. I'm calling again to cancel my card (if I can get through?) and apply for a card with another provider - I will never bank with Sainsbury's again.”

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Posted 3 years ago

“Applied for a credit card on the 9th Sep the credit agreement arrived on the 19th Sep i signed the agreement and sent it back i checked 5 day later to see if the had received it which they had not i was told to ring back 2 days later bearing in mind each time you ring you will wait for over 30 mins to get though to anyone. I rang back still nothing received told to ring back 5 days later which i did another 30 min waiting to be told they would send out anthother agreeement but this would take 7-10 days to get to me i suggested they email this to me but they do not use email only telephone and 2nd class post. This is the most antiquated system i have ever had the misfortune to have to deal with. I still do not have the new agreement or credit card but i do have a letter from Carol Roberts head of Customer services telling me they do not have my agreement !!! When i asked to speak to Carol Roberts i was told she is not customer facing !!!! The head of Customer service not customer facing !! Unbelievable”

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Posted 3 years ago

“Sainsbury’s Credit Card Steer clear of this ‘bank’. Poor systems and VERY poor customer service. Having been accepted for credit card I received the card and activated it. Went to make purchase and it wax declined. Rang them to find out why and was told account is under review. Why send a card if account big fully verified? The knowledge of customer rep was terrible - very unhelpful. I also logged complaint via online mesSage which responded with details of a related complaint and different card number. I don’t even have other accounts with them. Wish I’d gone with a different provider.”

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Posted 3 years ago

“Cannot apply for credit card before it times out!”

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Posted 3 years ago

“As insurers I had no problem, however phoning multiple lines, being on hold for a combined 5 hours, cut off numerous times and a very rude customer service rep, I applaud anyone who manages to prevent their auto renewal. My partner has a policy renewing with AA last week and was sorted in under 30 minutes. Sainsburys = disgrace”

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Posted 3 years ago

“This bank is dreadful. Portal very difficult. Very difficult to find option to speak to someone. When you do after a 15min wait the person I spoke to was sarcastic. What a terrible experience!”

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Posted 3 years ago

“Impossible to set up payment for a credit card, no way of getting through to a person when I call them. I've had different cards and banks for years with minimal issues. Been with Sainsbury's credit card for less than a month and it's just one problem after another. I've tried setting direct debits with two different debit accounts and I've tried paying by three different debit cards, nothing goes through. This has been a problem now for over a week.”

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Posted 3 years ago

“Never had any problems with my Sainsbury's credit card until today. Booked into a hotel and tried to pay for the room with my card but it was declined twice. Absolutely fuming as I had just earlier this week paid off over £4000 for a cruise and therefore have plenty of credit available. Rang them straight away and was told that they were having problems with payments today and it should be resolved tomorrow. Had to use my husband's credit card which went through with no problem...only glad we had it with us.”

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Posted 3 years ago

“Logged onto Sainsburys online to try pay off my credit card but got an online message " auth.sainsburysbank.co.uk refused to connect"...... Then tried the automated phone system automated messages round & round (JUST PRESS 9 TO CONNECT STRAIGHT AWAY :) ) ....... after a lengthy wait the call handler to make sure my payment of £6300 hadn't gone through as I didn't want to double up, she didn't seem bothered & said it told you it didn't connect ...... !! a tadge worrying with the amount of payment and WHY are Sainsbury's not accepting payments .... perhaps making more money on the interest ???? ......(7 Sept 21)”

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Posted 3 years ago

“Terrible portal. I have been trying to pay my credit card for days but just go round in circles. I when you call Sainsburys bank for help, you get no help.”

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Posted 3 years ago

“Took out a credit card with 0% balance transfer over 12mts. When I took it out they took all the transfer details and stated it would be done automatically. And you guessed it the transfer was never completed. They don’t answer messages or the phone. Very poor service. I think I will cancel the card and go elsewhere. Shambolic service”

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Posted 3 years ago

“Trying to pay my credit card. But because my card runs out I end October the service will not recognise my card this is the second time I was told my new card has been generated but I won’t receive it till nearer the time. I have sent most of the day try to get to talk to some one and pay but after about 30-40 mins later I give up This is disgusting after all these years it’s good by Sainsbury bank I’ve been with them many years”

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Posted 3 years ago

“Cannot login. Phoned and on file they have an email address I have not used since last century & not the one I have used every month until this happened. Cannot get in but I never used their file held email before. Aaargh! Kafka? Oh and it won't accept the email they say they have on file either. I need to lie down,my BP is up.”

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Posted 3 years ago

“Terrible portal. I have been trying to pay my credit card for days but just go round in circles.”

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Posted 3 years ago

“Complete lies and false advertising, after complaint was closed and 10000 nectar points promised. Nothing came. False empty compensation to just close the complaint”

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Posted 3 years ago

“The telephone system is appalling - they do not reveal the number that will lead you to speaking to someone unless you wait to rehear the two automated options twice and then magically they advise you to press 9. I have been waiting for 60 minutes to report fraudulent activity on my account, after sending an email and not receiving a response. Having read the further comments - this bank needs to review procedures and customer approaches. Very disappointed.”

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Posted 3 years ago

“Spent over 30 minutes on the phone waiting to report a fraudulent transaction. Appalling service.”

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Posted 3 years ago

“Really difficult to get hold of unless you want to spend over 30 minutes waiting for someone to answer.”

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Posted 3 years ago

“Sainsbury's Bank are a bunch of cowboys, do not trust them or take out any policies with the company. Nectar will give you bonus points offers for signing up to Sainsbury's Bank. But they will not honour the points, when you query it through the Nectar app, they raise a case with Sainsbury's Bank who are supposed to respond to you within 28 days but they don't. Then you have to go to Sainsbury's Bank directly yourself who tell you it will be investigated and they'll be able to see if you clicked through the app for the offer, then you wait a couple of weeks, they don't contact you. Once that period is over you must contact them again and then they fob you off saying you were never targeted with the bonus points offer so you're not eligible for the points. Which means they don't check to see if you clicked through the app on the offer, they just lie and steal. When you try to cancel due to being treated with complete disregard, they charge you an extortionate cancellation fee to get away from them. The Sainsbury's Bank staff are miserable, arrogant and and moan when you ring up asking about missing Nectar points. They literally grunt and sigh down the phone when you mention it, like moody teenagers being asked to tidy their room. This is not a professional outfit. Notice how the Nectar Bank phone line options are also a shambles? Almost every option you choose on the phone line leads you to a dead end and the only way you can get through to someone is by going through a new customer option, because that's all they're interested in. Taking your money, after that it's a bit like being treated as if you don't exist and you don't matter. The pre-recorded messages are rubbish and don't reflect true life, for instance they tell you to cancel through their website to avoid being charged fees. But on their website, it says you can't cancel online, which is annoying when you don't want to talk to their thieves, it says you must call. Shamefully, Sainsbury's and Nectar are conning people in association with this load of criminals. It makes them look bad and they'll lose customers as a result of it.”

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Posted 3 years ago

Sainsburys Bank is rated 1.8 based on 377 reviews