Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.78

1.8 Rating 385 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 385 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Serious IT issues and outdated online banking. After a few months of using my online banking and dealing with how basic it is for this day and age, it suddenly stopped working. I wasn't able to view my recent transactions, my past statements or do things like make payments as the buttons to do each action took me to the same error page. I reported this issue over a month ago and it is still not solved. I have not heard anything back so called them again today and they said they are still working on it. It's bad enough they have no phone app and have to use the website that looks and uses like its something out of 1999, but at least I knew about this when I signed up for the card. However I didn't know about the fact i wont be able to use the basic and essential features like checking recent transactions or making payments. I asked for a list of transactions emailed to me but they couldn't do that. I asked for the list to be posted to me but they couldn't do that either as they are not on a statement yet. So Iv got to wait another few weeks to get at my data I needed a month ago. Closing the account as soon as I can.”

Helpful Report

Posted 6 years ago

“When purchasing a home and contents insurance policy , detailed cover discussed , optional extras were offered but no pushy sale . Breakdown of cover and exclusions discussed .I was able to select my preferred payment date too.”

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Posted 6 years ago

“I would give 0 stars but that’s not an option. I did a balance transfer back in June and since that day they have had issues setting up direct debits, taking money on time, giving me the correct information over the phone. I’ve had charges on top of charges non of which were my fault and I haven’t had one month pass without an issue that I’ve had to call up about. The last one being I set up a direct debit to pay the minimum every month so I didn’t have to think about it again but when I had my direct debit conformation through it was double the amount! (Apparently an error on the letter as on the computer system it says minimum amount) unfortunately I have no faith so have cancelled the direct debit and will have to pay manually every month as surely that can’t go wrong? Every advisor you speak to gives you different information and says the last advisor was incorrect with theirs, who am I meant to believe?? I can’t wait to be able to balance transfer off this card and cut it into pieces it’s been nothing but hassle.”

Helpful Report

Posted 6 years ago

“Worse service ever. We filled in all paperwork months before our mortgage was due to end and got an offer more than 1 month before the due date. Yet, their solicitors (Optima legal) did not act on time and we have already paid £240 excess in interest. They don't answer emails or phone calls and don't take responsibility for their delays. We were moving banks to pay less and we are actually paying more. This is being the worse experience we ever had with a bank. Our mortgage advisor has put a formal complaint against Optima Legal, yet they cannot care less as keep delaying the completion, even after acknowledging they have all the documents. Unprofessional and unethical making clients pay for not being able to do their work on time.”

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Posted 6 years ago

“unable to carry on with claim as I have mislaid user name and password”

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(Home Insurance) - Posted 6 years ago

“Trying to change my address with this shower. Have provided three pieces of evidence but goalposts keep moving on their part and withholding access to my money. Absolute shower, bank with them at your peril”

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Posted 6 years ago

“Three big issues since doing a balance transfer. Been reported for late payment due to no fault of mine. Had a wonderful lady assist me Vicki ID 1560011 she knows her stuff and was able to advise and help me resolve the situation that had become very stressful. Vicki thank you. If it wasn't for you I would be taking it further. You were great.”

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Posted 6 years ago

“Happy with Sainsburys home insurance,helpful,polite team members when I spoke to them on the phone, great value price as well!!”

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(Home Insurance) - Posted 6 years ago

“yes all good one happy customer now ,i stay with them”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Appaling. Closed my account by mistake and no reason whatsoever apart from their incompetence with setting up direct debits.”

Helpful Report

Posted 6 years ago

“Absolutely corrupt. Useless. Very stressful experience. Cant even set up direct debits. Am contacting an ombudsman.”

Helpful Report

Posted 6 years ago

“Absolutely awful!! Decided I wanted a new car, looked on line to find the company with the best APR, Sainsbury’s came up so decided to give them a go. I filled my details out online then they said I would have to wait for the forms to come out for my signature also they wanted a bank statement fair enough. Once I received it I sent it back first class. A week later still no money in my bank so I decided to ring them they informed me they needed to do more checks and would be paid in a couple of days. The couple of days came and went so I rang them again and they said I have now been fast tracked! Still nothing received the next day so I rang again they said I could be another two weeks, so in the end I decided to cancel it and go with Barclays. With Barclays I got the money same day easy!!! AVOID SAINSBURYS BANK FOR LOANS!!!!!!!”

Helpful Report

Posted 6 years ago

“Waited 40 minutes for them to answer the phone. Then they told me can't take money out of my own account. But I had no trouble paying into their account but even to take it back to the account I paid from is not allowed. They have some strange set fo rules that makes it very difficult to access your own money. Caused me a lot of stress. I went for instant access for a reason now it will takes weeks to get my money. Don't make the same mistake I did - check out trust pilot for some reviews and see what people think”

Helpful Report

Posted 6 years ago

“I have a Sainsburys Credid Card and today I lost my slot to buy festival tickets because they chose to run a security check on the transaction (it was only for £411). This happens all the time and only several months ago they cancelled payment for a on line Asda food shop and once again I lost the delivery slot and have to venture out the next day to the Sainsburys supermarket! Frustrated I called to enquire and and was told that their system picks out any unusual transactions and puts a stop to them until you give confirmation that it is you making the purchase - all well and good it you not in bed when the payment is climes (the case with Asda, who I don’t USUALLY shop with, who don’t claim payment until midnight as you can still ament your order until 23:59) or where you have been fortunate enough to get on to a festival website and only get 6 minutes to complete your transaction). On the first occasion I made a complaint but more so because of the way and tone of the customer service person. It took them 3 month to respond and they completely missed the point and did little more than to justify their set up. To make matters more difficult there is no way to let Sainsburys bank know that you want to do something out of the norm. So in basic terms, if you want to be spontaneous and need a credit card to do it then Sainsburys is not for you as there is no way to be certain that the card will work for you. I have a NatWest card too and have had for many years and they have never left me hanging in the same way. The benefit if Nectar points just isn’t worth the hasstle so I’m checking out”

Helpful Report

Posted 6 years ago

“Waited 10 working days for a reply, some staff were rude and numerous phone calls to be told some thing different every time, poor service.”

Helpful Report

Posted 6 years ago

“Applied online for a loan when the agreement arrived the name was wrong. Rang the bank to say name was wrong and was told I would have to re-apply . Application was accepted and agreement arrived was signed and returned with a note to say when the funds were required to be in my account. On the said date nothing was transferred to my account. Orange again and was told the transfer could happen anytime in the day. It didn't happen. I rang the next day to be told that further checks would be made on the day I had said I needed the money in my account which seems rediculous and that it would take two days to do this. This is Sainsbury's procedure. They have had a fortnight to make these checks why wait until the requested payment date to initiate them?? Fortunately I am able to make the payment the funding is for but not everyone is in a position to do this. Very disappointed with Sainsbury's Bank!!!!!!”

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Posted 6 years ago

“Great!!”

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(Home Insurance) - Posted 6 years ago

“Got a credit care of these robbers, went well for months then they started mucking me about, I have been passed around person to person the last three months and still not sorted, stay away from these cowboys they only bring unwanted hassle and stress”

Helpful Report

Posted 6 years ago

“Sainsbury's bank lie. Never buy their home insurance. They refused renewal even with no claims being made, and first said I'll receive a letter, then refused to give me the letter and refused to inform me as to why they refused insurance. All in all, the worst insurance broker I've had experience of. Advice no one to use.”

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Posted 6 years ago

“PAID OFF MY CREDIT CARD IN FULL IN JUNE,IT IS NOW THE MIDDDLE OF SEPTEMBER AND THEY HAVE NOT UPDATED MY CREDIT REPORT,I AM WAITING TO BE APPROVED FOR A MORTGAGE,I AM SURE IF YOU OWED THEM MONEY THEY WOULD BE RINGING/WRITING TO YOU,YOU CANNOT GET TO SPEAK TO ANYONE WHO CAN SOLVE THIS?”

Helpful Report

Posted 6 years ago

Sainsburys Bank is rated 1.8 based on 385 reviews