Name: Sheilas’ Wheels
Rating: 3.42

“So far so good”

(Car Insurance) - Posted 5 years ago

“Sheila’s wheels and ESURE are the same company, however they do not let you know that when you are trawling comparison websites. I wanted to leave ESURE and was lured in with Sheila’s wheels cheap deal, they somehow altered my information differently to what I put in the comparison site and this increased my insurance by nearly £500. I am caught in a bind and can’t leave and they are bleeding me monthly and I cannot leave. They are SCAMMERS! Take your time when on these comparison sites, better to call in than purchase online as they use scrupulous tactics to keep you as a customer. THIEVES!!! After this year I shall sever all ties with this crook company they are awful!!!! Sometimes don’t be fooled by the cheap deal it ends up costing you more.”

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Posted 5 years ago

“I made a claim and I was told I have to wait for the garage to pick my car and drop off a curtesy car . I had to call suggested garage to see when they are due to find out that they are fully booked and it would be the end of week . Called back sheilas wheels and the lady who answered was really polite and helpful and advised me that as per policy we have to wait for garage instruction and only 48 hours after if garage still hasn’t locked my car they might help. And she did leave a note on my file for .Called after48 hours spoke to a guy who could t care less and I ended up asking him to read my note and then he put me on hold for 20 minutes to tell me I have to wait for garage and when I tried to explain his colleague assured me that I would have a car he stopped me and said no she didn’t . I hang up and called to speak to someone else she was helpful and asked enterprise to contact me within 1 hour , but then enterprise said they don’t have any car . Had to call back for the 3rd time in 39 min I have to admit person who spoke to me was really calm and polite he contact enterprise and got back to me that they can’t deliver a car but then he offered to reimburse any taxi cost I have ,due to children school . Let’s hope they do . I can’t comment on their garage yet but so far they weren’t the best over the phone.”

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Posted 5 years ago

“If I could give this disgusting, useless company one star then I would. No accountability, terrible customer service (especially after they have your money). Do not go near with a barge pole..”

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Posted 5 years ago

“Good company. No problems.”

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(Car Insurance) - Posted 5 years ago

“You want me to write a review on legal robbery?dont make me laugh.”

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(Car Insurance) - Posted 5 years ago

“Awful awful company. Didn't bother informing me of a claim against me and a payout. Then continued to take money from me after I had changed to a different provider and denied they had done anything wrong. Avoid like the plague.”

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Posted 5 years ago

“Was surprised that a fully comp + travel for work insurance on a VolvoV40 (2000) hatchback was cheaper than the present 3rd party only (VWPassat 2005). but that's insurances for your...”

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(Car Insurance) - Posted 5 years ago

“Really good value for money 40%cheaper than LV with like for like policy by the way I'm a middle aged Male so don't think it's for LADIES ONLY”

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(Car Insurance) - Posted 5 years ago

“I gad insurance with this company before too . I am very happy with this company.”

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Posted 5 years ago

“Fine so far!”

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(Home Insurance) - Posted 5 years ago

“I rated one star as you cannot give zero - which is the rating this "company" should get. They are super easy when it comes to buying insurance, setting up a dd and taking payments from you. The real "fun" starts when you make a claim. They treat you like an enemy, are impolite, you get transferred from one person to another (IF you manage to get in touch) and every person you talk to only tries to get money from you and NOT HELP you, their complaints procedure is a total mess and the whole team doesn't know what they are doing there and how to treat customers (!). They are not interested who is at fault for the accident, they just want you to give up and close the claim, they are not interested in any details, it's just their job to take money from you and when you start asking uncomfortable questions they either give you incorrect information, try to get rid of you or stop responding. That's the worst customer service ever. I will never recommend them! My claim has been there almost half a year and now I am going to take legal steps as this company is RIDICULOUS. I DO NOT RECOMMEND - please avoid them !”

Helpful Report

Posted 5 years ago

“I rated one star as you cannot give zero - which is the rating this "company" should get. They are super easy when it comes to buying insurance, setting up a dd and taking payments from you. The real "fun" starts when you make a claim. They treat you like an enemy, are impolite, you get transferred from one person to another (IF you manage to get in touch) and every person you talk to only tries to get money from you and NOT HELP you, their complaints procedure is a total mess and the whole team doesn't know what they are doing there and how to treat customers (!). They are not interested who is at fault for the accident, they just want you to give up and close the claim, they are not interested in any details, it's just their job to take money from you and when you start asking uncomfortable questions they either give you incorrect information, try to get rid of you or stop responding. That's the worst customer service ever. I will never recommend them! My claim has been there almost half a year and now I am going to take legal steps as this company is RIDICULOUS. I DO NOT RECOMMEND - please avoid them !”

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Posted 5 years ago

“So rubbish company. Long waiting phone lines. staff member over the phone was very rude. Make sure guys they are charging money for change of address.”

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Posted 5 years ago

“Incompetent. Lack of communication between departments. When I left, I never received up to date no claims bonus despite numerous requests. Paperwork for accident sent to an address I’d never lived at. Just awful - look elsewhere!!”

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Posted 5 years ago

“After being tupped in a car park, informed Sheila's that damage was very light. Informed that the would take my car from Denby Dale to Bipmingham to repair...cost to me ZERO. or I could have repaired at local garage...cost to me £600 plus loss of no claims etc...”

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(Car Insurance) - Posted 5 years ago

“I was driving with a 11 year old for 2 months.then police stopped me.said am not insured.i had swapped my insurance over 2 months earlier because I got a new car.when I got in touch with my insurance they forgot to do it .all thou the two car was up on there computer. Only the old one was insured. Witch I already scrapped.”

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(Car Insurance) - Posted 5 years ago

“It was very easy to go with this company. It was very quick and no trouble at all when my address changed ect.”

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(Car Insurance) - Posted 5 years ago

“They do a good job getting you a good deal”

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(Car Insurance) - Posted 5 years ago

“AVOID AT ALL COSTS!!!! I called to cancel my auto renewal as they increased my price by 25% and I was able to get a quote 30% cheaper, they tried to convince me to stay and when I said (after holding for 17 minutes) I needed to return and please can they just cancel my auto renewal, they just hung up!!! Thankfully I never made a claim from them as just cancelling was a headache!”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Sheilas’ Wheels Reviews