Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.42

3.4 Rating 1,007 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be a good idea if it would be possible to just input a fresh car details using all the personal details you hold to check premium when one wants to change the car.”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Easy to deal with over the phone, very helpful”

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(Car Insurance) - Posted 6 years ago

“The provider I had when it came to renewing my insurance had quite substantially increased my premiums despite being with them for a number of years & without me making any claims, Sheilas Wheels came in a good amount under for the same cover & requirements.”

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(Car Insurance) - Posted 6 years ago

“Would recommend”

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(Car Insurance) - Posted 6 years ago

“I used to be very happy with them. However they seem to have passed on their travel claims to a third party that is putting forward pretty unreasonable requests (detail below) and that made me wait 20 mins to speak to the right person. (I had to list all that was in the bag that was delayed, inc value, when I bought it, where, what proof of purchase I have, etc. I am not claiming for lost contents, only expenses for basic items!! Also they asked for the airport baggage department to confirm 'in writing' the number of hours between they lost the bad and when I got it back... The whole thing has taken hours to compile and a 40 mins call. Def not worth the £200!)”

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Posted 6 years ago

“over all i ilke this company or i wouldnt be here for many years...but today i was spoken to by a female wish id got here name very rudely and i was a little upset....i hung up on her called back explained to a lovely helper Called Hayley who couldnt have been nicer trying to calm me down from being spoken to like an idiot by the last operative ...... so im hoping this little review gives Hayley her employe of the month award as she was brilliant ... and find out who that miserable condescending operative is and give her a kick up the backside ! Gary”

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Posted 6 years ago

“Very professional no complaints”

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(Car Insurance) - Posted 6 years ago

“Starting the policy and everything attached to it i.e. documents etc. couldn't have been easier. Big plus there. Changed my vehicle shortly after though and the pain and cost I had to go through from there was ridiculous. Something so simple became the worlds biggest issue, leading me to think I'm the first policy holder they've ever had that changed car mid way through the agreement. If you simply want insurance I've nothing bad to say. If there's a possibility you might change your car before your policy expires I'd avoid them like a week old kebab.....”

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(Car Insurance) - Posted 6 years ago

“I like the updates they send online. If you break down. If you have an accident. When it’s bad weather like snow and if you have a bump. Really really good service. Very efficient too.”

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(Car Insurance) - Posted 6 years ago

“Sheila Wheels is the worst insurance company in U.K. The company uses Invisio Validation Services as their adjudicating company. My claims for water escape was dealt with unprofessionally. I was dejected and disappointed with service I received from their insurance company and all their service providers. You are warned. Sheila Wheels is the worst insurance company in the U.K. Sheila Wheels and their subsidiaries companies are very poor with offering good service. I can’t wait to leave this insurance company. 15th June 2018”

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Posted 6 years ago

“Made a small claim with shielas wheels they were nothing but effecient and helpful, I have already recommended them to all my family ... thank you Sheila’s wheels for making it all seem uncomplicated so unusual 10/10”

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Posted 6 years ago

“Spoke to Riz, wasn't friendly or helpful. There is no need for such a rude tone of voice. emailed them with feedback, heard nothing. My renewal was £330 but I got the same policy on GoCompare for £280.”

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Posted 6 years ago

“Don't go with Sheila's Wheels home insurance if you have more than 5 years no claims because they will reduce it down to 5. So I should have 9 years no claims but now they'll only give me proof for 6 - they have essentially deducted 3 years from me, which will have a knock on effect with my new insurer. Also they also auto-renew without any consent!”

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Posted 6 years ago

“Had my policy for 4 months and so far so good. Easy to set up and so far easy to maintain”

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(Car Insurance) - Posted 6 years ago

“Very good”

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(Car Insurance) - Posted 6 years ago

“Absolutely horrendous company. We were involved in a collision after a driver pulled out in front of us. Esure unfortunately represented both parties and refused to investigate the accident and applied partial liability to both parties. I assume because its better for them to raise both our insurance premiums and save the expense of investigating the claim at all, nevermind correctly. After chasing them up and hounding them they eventually provided a courtesy car that should have been offered and provided at the time of the claim. Only for them to take it back almost 2 weeks earlier than agreed leaving us whitout a car whilst trying to replace the one that they wrote off rather than repair. They didnt even communicate to us that they were taking the courtesy car off hire, a confused rental agent called us apologising that they were going to need the car back today. Each time we called the insurance agent they were rude and abrupt. Uncurteous and unhelpful. We will never do bussiness with them again and advise anyone else to avoid them like the plague.if i could givem minus stars i would.”

Helpful Report

Posted 6 years ago

“Products offered are fine but call centre has too many menus and recorded messages and it takes too long to get through to speak to a human being.”

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(Car Insurance) - Posted 6 years ago

“Easy to use, quick feed back. No issues. Great”

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(Car Insurance) - Posted 6 years ago

“Very pleased with the service”

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(Car Insurance) - Posted 6 years ago

“Great service...great price”

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(Car Insurance) - Posted 6 years ago

Sheilas’ Wheels is rated 3.4 based on 1,007 reviews