Name: Sheilas’ Wheels
Rating: 3.42

“Very straight forward to deal with on line. Ticks all the boxes.”

(Car Insurance) - Posted 4 years ago

“So today I have been charged to cancel a policy (one which would not even have come into effect for another 23 days!). Not only that, but I needed to cancel the policy because I had inadvertently made a mistake when I took it out (only yesterday). Having noticed my mistake this morning, and not wishing to clog up the company's telephone lines if I could avoid it, I requoted myself online on their own website. I got the cover sorted (correctly this time) with all extras that I required added in. In fact, this is a more expensive policy - but that is neither here nor there. My problem is that I wasn't able to then close the first policy online. In this day and age, why? So, having tried to avoid calling and running through all this administration over the telephone in a long-drawn-out call with a member of their staff, I was now in a position where I had no choice but to call them. At least it would be a quick, simple and painless call - so no one would be too inconvenienced (or so I thought). Anyway, having gone through their front-end recorded telephone system (which itself plea with callers for them not to call less their issues are urgent or absolutely necessary - or something similar) I spoke with a chap in their offices. I very briefly explained the situation, and that I had corrected the issue for myself through their own website - and that I was now satisfied that I have the cover I need in place. My request was that he close/cancel the policy in which I made an error (yesterday). I thought that this would not present any problem at all - this being for a number of reasons: A) The policy wasn't due to commence covering me until 31 May 2020. B) I was remaining with their insurance company. C) There was literally no level of admin effort required of their staff - beyond this single (no more than 5-minute) telephone call. Anyway, much disappointment followed. Their staff member informed me that he would be charging me a £26 cancellation fee. I was a little shocked. I asked why and restated that I had remained with their company - and that the policy was not due to start for a number of weeks. I was told that they have a right to charge their cancellation fee (£26) as an administration fee. And I was told that I should have called to have a requote against the policy over the telephone. I explained that I was trying to avoid calling and to avoid being an administrative burden. I asked whether he had any discretion over the charge - he didn't answer that question. Reluctantly, and without much I could do about the situation, I had to accept a refund minus the £26 admin cancellation fee. It cannot be a bad place to work if the staff are being paid £26 for each 5-minute period worked. That was the only administration required for their business with me - one 5-minute call to cancel a policy which was yet to be enacted. There was no cognisance of the fact that: A) I remained with them. B) I was acting as their front-end telephone system is requesting. C) The admin fee is in no way (at all) reflective of the actual cost for their staff member's time in speaking with me about this. If I had called to get a requote and amendment to my policy, I would have taken far more of the staff member's time. And, thinking about it, I would likely have had an equally as oppressive, unfair and unreasonable admin fee levied against me at that point. At least I would have got my money's worth though. Frankly, I think it's despicable. I had initially marked this review as 2* (Poor), but having typed this and now I have come to realise how disappointed I am about this, I will be downgrading this to 1* (Bad) before I post. I think it's a very poor way to make money; money made from those doing their best to be a good sort of customer. I mean, I'm sorting my insurance weeks before it is due, and I am doing all the leg work myself. I could have disregarded the burden the staff are under during this time of national emergency and simply have called regardless, and held someone on the phone for an hour or more - making an extreme nuisance of myself. The sad irony of it all is that that wouldn't have cost me any ridiculous admin fee (regardless of the actual time of the staff). Unethical practices. They ought to feel utterly ashamed of themselves.”

Helpful Report

Posted 4 years ago

“So today I have been charged to cancel a policy (one which would not even have come into effect for another 23 days!). Not only that, but I needed to cancel the policy because I had inadvertently made a mistake when I took it out (only yesterday). Having noticed my mistake this morning, and not wishing to clog up the company's telephone lines if I could avoid it, I requoted myself online on their own website. I got the cover sorted (correctly this time) with all extras that I required added in. In fact, this is a more expensive policy - but that is neither here nor there. My problem is that I wasn't able to then close the first policy online. In this day and age, why? So, having tried to avoid calling and running through all this administration over the telephone in a long-drawn-out call with a member of their staff, I was now in a position where I had no choice but to call them. At least it would be a quick, simple and painless call - so no one would be too inconvenienced (or so I thought). Anyway, having gone through their front-end recorded telephone system (which itself plea with callers for them not to call less their issues are urgent or absolutely necessary - or something similar) I spoke with a chap in their offices. I very briefly explained the situation, and that I had corrected the issue for myself through their own website - and that I was now satisfied that I have the cover I need in place. My request was that he close/cancel the policy in which I made an error (yesterday). I thought that this would not present any problem at all - this being for a number of reasons: A) The policy wasn't due to commence covering me until 31 May 2020. B) I was remaining with their insurance company. C) There was literally no level of admin effort required of their staff - beyond this single (no more than 5-minute) telephone call. Anyway, much disappointment followed. Their staff member informed me that he would be charging me a £26 cancellation fee. I was a little shocked. I asked why and restated that I had remained with their company - and that the policy was not due to start for a number of weeks. I was told that they have a right to charge their cancellation fee (£26) as an administration fee. And I was told that I should have called to have a requote against the policy over the telephone. I explained that I was trying to avoid calling and to avoid being an administrative burden. I asked whether he had any discretion over the charge - he didn't answer that question. Reluctantly, and without much I could do about the situation, I had to accept a refund minus the £26 admin cancellation fee. It cannot be a bad place to work if the staff are being paid £26 for each 5-minute period worked. That was the only administration required for their business with me - one 5-minute call to cancel a policy which was yet to be enacted. There was no cognisance of the fact that: A) I remained with them. B) I was acting as their front-end telephone system is requesting. C) The admin fee is in no way (at all) reflective of the actual cost for their staff member's time in speaking with me about this. If I had called to get a requote and amendment to my policy, I would have taken far more of the staff member's time. And, thinking about it, I would likely have had an equally as oppressive, unfair and unreasonable admin fee levied against me at that point. At least I would have got my money's worth though. Frankly, I think it's despicable. I had initially marked this review as 2* (Poor), but having typed this and now I have come to realise how disappointed I am about this, I will be downgrading this to 1* (Bad) before I post. I think it's a very poor way to make money; money made from those doing their best to be a good sort of customer. I mean, I'm sorting my insurance weeks before it is due, and I am doing all the leg work myself. I could have disregarded the burden the staff are under during this time of national emergency and simply have called regardless, and held someone on the phone for an hour or more - making an extreme nuisance of myself. The sad irony of it all is that that wouldn't have cost me any ridiculous admin fee (regardless of the actual time of the staff). Unethical practices. They ought to feel utterly ashamed of themselves.”

Helpful Report

Posted 4 years ago

“Boiler broke down and luckily had cover. Engineer turned up within 2 hour. Boiler was fixed and all happy.”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Easy to complete online process for car insurance but could do without having to duplicate add ons already specified when looking for a quote through confused.com.”

Helpful Report

Posted 4 years ago

“A+ service I had a problem with their payment system and Mairi from their live chat helped me out with no hesitation was done within minutes and no delays.”

Helpful Report

Posted 4 years ago

“Nothing to say really to arrange a policy was simple as expected.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very easy to contact customer service”

Helpful Report

Posted 4 years ago

“It is anamazing company customers assistant are very supportive and help.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Trying to get help from the call centre and chat line. Nightmare; over an hour hanging on and then getting nowhere; call centre saying one thing and the chat line saying another. They may have been cheaper with the initial quote but definitely not worth the stress when you need to contact them.”

Helpful Report

Posted 4 years ago

“Had an accident which is non fault. Then i have to pay £500 for excess fee to repair my car. normally it paid by the fault person insurance company. spoke to one of shiela insurance representative. ask him why i have to pay and why cant the company can pay and get it refunded from my behalf. they simply said they cant do it. absolutely rip off. dont go again to this company.”

Helpful Report

Posted 4 years ago

“Better rates for my husband than myself! Quote was simple via confused.com Purchasing via SW website was clunky. Pleased with cover but not a simple process.”

Helpful Report

Posted 4 years ago

“Grf”

Helpful Report

(Car Insurance) - Posted 4 years ago

“So far so good great price. Easy to set up and they text and emailed saying my proof of no claims was sorted within 3days. Brilliant stuff”

Helpful Report

Posted 4 years ago

“No due process is carry out in making decision”

Helpful Report

Posted 4 years ago

“They cancelled my insurance Without telling me because I didn’t send the address information by the 3rd of Feb but I did and they still cancelled me and when I asked to speak to the manager they back Peddled and said they can’t do anything without it.there for my insurance has gone up on monthly instalments because of there error”

Helpful Report

Posted 4 years ago

“With my initial commutation they were helpful and friendly.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Exspensive car insurance”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Gd easy cheap”

Helpful Report

Posted 4 years ago

“Good alround never had a problem with them”

Helpful Report

(Car Insurance) - Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Sheilas’ Wheels Reviews