Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.41

3.4 Rating 1,012 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,012 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I discovered water in my loft and called the 24hr emergency cover to find a leaking roof in pouring rain was not covered! I contacted Sheila's Wheels and spoke to Mercia. She was intent on disuading me from making a claim stressing that my premiums would rise and it would cost be £125 and that was if it was actually storm damage. She told me they wouldn't be able to turn out a roofer just an assessor. As I was expressing my annoyance we were disconnected. I think she hung up on me. I'll never prove it but she certainly didn't call me back. She did send me an email falsely stating my excess was £225. Again, I felt to dissuade me from claiming. I complained on Facebook. Three days later a Simon Law called. He apologised for Mercer after having heard the phone call recording and felt she lacked empathy and needed speaking to. Although he was sympathetic nothing was done regarding my leaking roof after 3 days of pouring rain and he was keen to tell he had examined the storm records and nothing was recorded in the last two weeks to constitute a claim. It never occurred to him the damage might have been caused long before. I hadn't been in the loft since September. I got a roofer and resolved the issue at my own expense after 4 days of torrential rain. With Sheilas wheels you might as well not be insured. They did nothing but try to put me off claiming!”

Helpful Report

Posted 4 years ago

“No problems,everything fine. Can you tell me who is the tenor in the adverts?.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“All good thanks”

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(Car Insurance) - Posted 4 years ago

“Very good comms. Good polite advisors. Clear policies. No hidden costs. Competitive premiums”

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(Car Insurance) - Posted 4 years ago

“Great insurance”

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(Car Insurance) - Posted 4 years ago

“No comments.”

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(Home Insurance) - Posted 4 years ago

“The real thieves of the planet! These absolute crooked sons of Sheila's (esure/Sheila's wheels) have just racked in a BMWe90 msport 2owners fsh+more they owe, after waiting 2 weeks without any curtsey car having been fed total lies! Comes to the nitty gritty they tell me ownership of a named driver is the reason having already occurred other damages then now as the payout is heavier for them its too much of an issue. COMPLETELY RIPPED OFF. COMPLAINT OPENED. NAMES NOT MENTIONED!!!!!!!!”

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Posted 4 years ago

“Easy to deal with quite straightforwrd good customer service”

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(Car Insurance) - Posted 4 years ago

“phone answered without ridiculous wait. questioned clearly answered. Not the cheapest but i would prefer to pay for a good honest service and clarity of service.......thankyou”

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Posted 4 years ago

“Easy to use Cannot tell how good a company is until I have to make a claim Up to now all ok”

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(Car Insurance) - Posted 4 years ago

“Good service. Excellent value for money and no problems with them.”

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(Car Insurance) - Posted 4 years ago

“It was ever so even for an oldie like me.”

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(Car Insurance) - Posted 4 years ago

“Good insurance provider, was cheaper than other quotes”

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(Car Insurance) - Posted 4 years ago

“Good insurance provider, was cheaper than other quotes”

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(Car Insurance) - Posted 4 years ago

“Very cheap and exactly what I needed”

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(Car Insurance) - Posted 4 years ago

“Very cheap and exactly what I needed”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very cheap and exactly what I needed”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very cheap and exactly what I needed”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very cheap and exactly what I needed”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very cheap and exactly what I needed”

Helpful Report

(Car Insurance) - Posted 4 years ago

Sheilas’ Wheels is rated 3.4 based on 1,012 reviews