Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.41

3.4 Rating 1,008 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

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“Kept hanging on phone for forty minutes at a time. I phoned to say I'd had minor damage repaired (which I paid for) then I got an incomprehensible email saying I need to send my no claims in order to remain insured. They tell you to go on live chat. What live chat?”

Helpful Report

Posted 7 years ago

“Wanted to discuss renewal, take the final option on phone press one, two or three and get cut off. Try to phone complaints and no- one answers. Have been with the company for years, staff are great buni ut if there are not enough staff to take calls that's frustrating. Took my business elsewhere. Now will struggle to get proof of no claims.”

Helpful Report

Posted 7 years ago

“So hard to get hold off, average wait time is 20 minutes and I've had to make multiple calls as they do not seem willing to contact me with an update about my non fault claim. When you do get through to someone they transfer you over to another department but the call cuts off or an automated message tells you the number is no longer in use and cuts off. So frustrating, the staff however, when you do speak to them are helpful just a shame customers are often very disgruntled after waiting so long to get through!”

Helpful Report

Posted 7 years ago

“I dont really do this but I dont want it to happen to someone else. For my first car Corsa 2013 model this company gave me a quote of £2,673 so I've went with it annual and got the box installed. Everything was going fine until the 3rd month came where they calculate your score and if you get below average they charge "additional fee". They've sent me an email about how my score was below average and I had to pay an additional fee. which the fee was not mentioned at all so I rang them up expecting additional fee to be around 1k. I asked her how much it was she told me £3500 I literally lost the plot. I had to cancel my insurance they charged me cancellation fee and gave me return of £1600 for that 3 months of driving.”

Helpful Report

Posted 7 years ago

“this company tried to up sell me loads of add ins which I did not want, six days after I took out the policy and paid (in full) they emailed to say they were cancelling my policy. Quick enough to take my money though.”

Helpful Report

Posted 7 years ago

“Have been trying to contact by phone for a couple of days to cancel my car insurance, always in a que that is never ending. When you try to call about 7.30 you get an automated message saying we probably won't be able to answer your call tonight as we are closing shortly. When is a good time to call? Easy to contact when taking out policy.”

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Posted 7 years ago

“Good cover.”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Have,nt had to use the company so far. I . Touch wood> but was well satisfied the way we did the business and glad I got insured with Shielas Wheels at a very fair price. Thank You J Allen”

Helpful Report

(Car Insurance) - Posted 7 years ago

“They asked me for proof of no claims discount which I posted but they claim they haven't received it. They've threatened by text to say they're going to cancel my policy unless I send it. (I've paid in full btw) I've been on hold now for 15 minutes trying to speak to someone about it. Not acceptable. They can threaten you by text for documentation they've already had, but you cant ring them to sort it out. I wont be using them again.”

Helpful Report

Posted 7 years ago

“They wanted £50 to cancel police two days before it would have expired anyway, total rip off and we won't be using them again.”

Helpful Report

Posted 7 years ago

“Value for money.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“The worst car insurance company I have come across! I needed to change my vehicle details and I spent over 45 mins on 3 separate occasions and still the phone was not answered! Will be cancelling if this does not get sorted and they'll be lucky if they can think they will charge me an admin fee!”

Helpful Report

Posted 7 years ago

“15 mins left holding on the phone to talk to someone about my renewal is unacceptable.”

Helpful Report

Posted 8 years ago

“set upinsurance on line they took immediate payment. then got two snotty letters from esure aking for proof of address v5 doc and no claims on present car and insurer . Poor service badly written letter made to deel like criminasl we are 49 and simply wanted cover for another car. avoid you get what you pay for .”

Helpful Report

Posted 8 years ago

“Hard to get in touch with on phone. But when through staff helpful that's if you have not garotted yourself befor you get through to them.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“My daughter got insured with them recently and had her black box fitted. She got an email today saying her insurance was cancelled as they had not had paperwork which she had sent. She had an email and had been driving for three days with no insurance. She called them and they wouldn't reinstate without new upfront fee. Its Christmas time so obviously a delay with the post. Will not use again.”

Helpful Report

Posted 8 years ago

“If I have a accident than I will be able to tell how good a company is”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very competitive priced and easy to join .At the moment I don't have any views on claimimg ,.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“very reasonable quotation, no hassle setting the policy up or using the account online to access the policy information. as long as they stay reasonably priced i will be staying with them!”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I was very pleased with the service i received on line.”

Helpful Report

(Home Insurance) - Posted 8 years ago

Sheilas’ Wheels is rated 3.4 based on 1,008 reviews