Sure Thing Reviews

Name: Sure Thing
Rating: 3.48

3.5 Rating 553 Reviews

62 %

of reviewers recommend Sure Thing

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3.5

Based on 553 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose Sure Thing because they offered the best deal. Having purchased my insurance on a Tuesday I realised I needed to make amendments on the Thursday. They answered my queries,made the changes and within 10minutes had dealt with my problem. Even the hold music was pleasant. Thanks Sure Thing!”

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Posted 8 years ago

Hi Tristram. Thank you for the five star rating. I am thrilled to hear we have gave you the best deal for your insurance this year and any issues were resolved quickly for you. We wish you a safe year driving! Thanks, Amy.

Posted 8 years ago

“great price, easy to use website”

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Posted 8 years ago

Hi George. Thank you for the four star rating! I am pleased to hear you were happy with the price and service. Have a safe year driving. Thanks, Amy.

Posted 8 years ago

“Straight forward. No hidden rules or regulations. I gave the facts and i was given a quote!?”

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Posted 8 years ago

Hi David. Thank you for the four star rating. I am thrilled you have been happy with the service you have received. Have a safe year driving! Thanks, Amy.

Posted 8 years ago

“Half the price of my renewal with Hastings. It was a no brained.”

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Posted 8 years ago

Hi John. Thank you for the brilliant feedback. I am glad we got you the best deal for your car insurance. Have a safe year driving! Thanks, Amy.

Posted 8 years ago

“It was simple to set up no complicated jargon would recommend to friends”

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Posted 8 years ago

Hi Heather, thank you for leaving us a five star rating. I am thrilled to hear you have been happy with the overall service you have received and you would recommend us to your friends and family. We do reward our customers with £40.00 cash back for each person you recommend to us, this can be completed on our website by filling out our simple recommend friend form. Thanks again for the great feedback, Amy.

Posted 8 years ago

“Automatically they have extended an agreement with me on much worse conditions (almost 40% more expensive) and they told me to pay £ 80 for the ending”

Helpful Report

Posted 8 years ago

Hi Michael, thank you for taking the time to leave feedback. I'm sorry to see that your renewal price may have increased from last year. We aim to issue the renewal quote via email at least 21 days before the renewal date which states if the policy would be on automatic renewal or not. If there is anything further we can do for you please send your details onto feedback@surething.co.uk and we can get in touch with you. Thanks, Jonathan.

Posted 8 years ago

“Very poor customer service. Had breakdown on policy. Was initially told i'd get a call back, As all agents were busy. Got a call back 20 min later Was told I had no breakdown cover. Was put on hold for 10min for an internal discussion Was then transferred to a different dept. Very hard to make a simple claim Poor communication, understaffed.”

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(Car Insurance) - Posted 8 years ago

Hi, I'm very sorry to see you haven't received a good service from us. I would like to look into this for you to see if there is anything we can do for you as this isn't the service we want to offer our customers. Can you please send your details to feedback@surething.co.uk and I will make contact with you. Thanks, Jonathan.

Posted 8 years ago

“I will definitely be insuring again”

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(Car Insurance) - Posted 8 years ago

Hi, thank you for the four star rating and we're pleased to see you would use our service again in the future. Thanks, Jonathan.

Posted 8 years ago

“Customer service shocking, been on the phone for 45 minutes, not the first time. No one will answer the phone. I hope they dont cancel my insurance. Had problems with my bank account as it was fraudulently used. Surething didnt care, however premium credit have been amazing.”

Helpful Report

Posted 8 years ago

Hi, I'm sorry to see you haven't received a good service from us. I apologise if you were on hold for that period of time we have been experiencing very high call volumes recently especially in the evenings. If there is anything we can do for you regarding the policy please send your details onto feedback@surething.co.uk. Thanks, Jonathan.

Posted 8 years ago

“I didn't feel valued as a customer, I was sent an expensive quote but when I called, the guy on the phone didn't seem bothered to get me on board as a customer, he just interrogated me, he said I missed my renewal email so there's nothing he can do. Really bad experience and still didn't got a good quote, he asked me for £144 for cancellation fee I don't think that's fair.”

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Posted 8 years ago

Hi Robert, I'm sorry to see you feel this way and haven't received a good service from us. I would like to look into this for you to see if there is anything we can do for you. Can you please send your details to feedback@surething.co.uk and I will make contact with you. Thanks, Jonathan.

Posted 8 years ago

“Changing insurers was surprisingly easy.”

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(Car Insurance) - Posted 8 years ago

Hi Katherine, thank you for the five star rating. We wish you a safe year of driving! Thanks, Jonathan.

Posted 8 years ago

“100% recommended”

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(Car Insurance) - Posted 8 years ago

Hi there, we're pleased to read you would recommend us. Thank you for the five star rating. Jonathan.

Posted 8 years ago

“I had problems getting online to sign a letter and because of this was charged £10 for a paper copy to be sent to me even though I had emailed and told them that I was having problems. They did say it would be refunded if I sent the paper copy back by a certain date which I did but have never received a refund.”

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(Car Insurance) - Posted 8 years ago

Hi Susan, thanks for taking the time to leave feedback. I apologise if you had trouble accessing your credit agreement online. I would like the opportunity to look into this and determine why you never received your £10.00 refund. Could you please send your details onto feedback@surething.co.uk and I will investigate this and get in touch with you. Thanks, Jonathan.

Posted 8 years ago

“Awful customer service. rip off merchants. They are very rude on the phone and can't even speak clearly. Wouldn't use.”

Helpful Report

Posted 8 years ago

Hi, I'm sorry to see you have not received a good service from us. I will be sure to pass on your feedback regarding your experience with Sure Thing! If you would like to discuss the matter further, please contact us at feedback@surething.co.uk. Thanks, Jonathan.

Posted 8 years ago

“Avoid, Avoid, Avoid. You shall regret dealing with people that they lure you into a good price then suck the blood out of you. I wish read the reviews before I bought insurance from the "Unsure Thing". I hope the Government will cancel their licence in the UK and beyond.”

Helpful Report

Posted 8 years ago

Hi, I am really sorry to read that you have not had a good experience with us. I would like the opportunity to look into this matter and see what we can do for you. Can you send your details to feedback@surething.co.uk and I will investigate this and get in touch with you. Thanks Jonathan.

Posted 8 years ago

“These idiots cancel your insurance without warning, without proper correspondence and charged a lot of money. They are unhelpful and I would advise anyone to avoid them at all costs”

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Posted 8 years ago

Hi Ignatius, I’m sorry to hear that this has happened to you. We’d like to look into this further and find out what went wrong. Please email your details to feedback@surething.co.uk. Thanks, Jonathan.

Posted 8 years ago

“Avoid those people. They are the worst insurance broker on the GLOBE. Do not be misled with their low price. Cavet Emptor.”

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Posted 8 years ago

Hi, I am sorry to read you feel this way. Please do not hesitate to contact us directly on feedback@surething.co.uk and we will be happy to discuss any concerns you may have. Thanks, Jonathan.

Posted 8 years ago

“Great prices!”

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Posted 8 years ago

Hi, thanks for the five star rating! We're glad to hear we got you a good deal. Thanks, Jonathan.

Posted 8 years ago

“I tried to set up a policy with this company, I was told that my payment was declined, only to find out that they had taken the money from my account anyway, when questioned on the phone they denied and wouldn't insure me unless I paid another £80 deposit even though I had proof of the payment they took! AVOID”

Helpful Report

Posted 8 years ago

Hi Hannah, I'm sorry to see you've not had a positive experience with Sure Thing! I would like to investigate this to find out what's went wrong. If you can send your details to feedback@surething.co.uk I can arrange for someone to look in to this and contact you regarding the payment situation. Thanks, Jonathan.

Posted 8 years ago

“Absolutely avoid! This "company" is a middle-man aka insurance broker and it is not transparent at all. Just cancelled my policy which resulted in £60 cancellation fee from them as per their cancellation policy, and then there was another cancellation fee of £60 from the actual insurer I was told on the call! No mention of the second cancellation fee on their cancellation policy page! So £120 total! Absolute chancers! They'll squeeze you dry out of any remaining premium if you cancel half way through. The issue here is, BE TRANSPARENT and warn early before people sign up, if I knew about this double cancellation fee in the beginning I would have never EVER gone with this middle-man of a "company"!”

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Posted 8 years ago

Hi Peter, I'm sorry to see that your unhappy with our cancellation fees. All of our cancellation charges are disclosed online prior to buying a policy, I will be sure to pass on your feedback regarding your experience with Sure Thing! If you would like to discuss the matter further, please contact us at feedback@surething.co.uk. Thanks, Jonathan.

Posted 8 years ago

Sure Thing is rated 3.5 based on 553 reviews