Sure Thing Reviews

Name: Sure Thing
Rating: 3.48

3.5 Rating 553 Reviews

62 %

of reviewers recommend Sure Thing

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3.5

Based on 553 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Neat & simple, even for this 'wrinkly'.”

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Posted 8 years ago

“Good service, made a situation that can sometimes be a hassle very straightforward”

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Posted 8 years ago

“Straight forward and easy to understand.”

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Posted 8 years ago

Hi, thanks for the positive feedback and five star rating! Jonathan.

Posted 8 years ago

“It was so easy”

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Posted 8 years ago

Hi, we're glad to see you found our purchase process easy and straight forward. Thanks, Jonathan.

Posted 8 years ago

“Excellent service. Very easy and painless. The quote was outstanding.”

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Posted 8 years ago

Hi, thanks for the feedback. We're delighted to see we got you a good deal and you found our purchase process straightforward. We wish you a safe year of driving! Jonathan.

Posted 8 years ago

“Good price”

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Posted 8 years ago

Hi, thank you for taking the time to leave feedback. We're pleased to see we got your a good price for your insurance. Thanks, Jonathan.

Posted 8 years ago

“competitive quote quickly organised”

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Posted 8 years ago

Hi Malcolm, thanks for the five star rating. We're glad to see we got you a good deal for you insurance. We wish you a safe year of driving! Jonathan.

Posted 8 years ago

“Firstly the price and value for money were perfect for me, also the website was easy to navigate and my car insurance needs were fully covered and perfectly explained. All in all a really great Car Insurance company!!!”

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Posted 8 years ago

Hi Paul, thank you for taking the time to leave feedback. We're pleased to see we met your expectations as your new car insurance company. We wish you a safe year of driving! Thanks, Jonathan.

Posted 8 years ago

“Please avoid. Very difficult to deal with.”

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Posted 8 years ago

Hi, I'm sorry to see you feel this way. If there is anything we could have done better to improve your experience with us, please forward your details onto feedback@surething.co.uk. Thanks, Jonathan.

Posted 8 years ago

“kept on phone ages”

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Posted 8 years ago

Hi, I apologise if you were on the telephone to us longer than you expected. If there is anything we can do for you please don't hesitate to contact us feedback@surething.co.uk. Thanks, Jonathan.

Posted 8 years ago

“Very user friendly website, easy to navigate and very competitive prices”

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Posted 8 years ago

Hi Mark, we're glad to see we got you a good deal and you found our website easy to use. Thanks, Jonathan.

Posted 8 years ago

“Quick and easy, would've been 5* but for extra cost for add ons.”

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Posted 8 years ago

Hi Phil, thanks for the feedback. We are pleased with the four star rating but will be sure to take your comments on board regarding the cost of the add on's we offer. Thanks, Jonathan.

Posted 8 years ago

“Yeah brilliant that everything can be done online”

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Posted 8 years ago

Hi Ross, thanks for the five star rating. We wish you a safe year of driving! Thanks, Jonathan.

Posted 8 years ago

“Sure thing manage to make a simple transaction one of the most I have ever encountered. It has taken a week to resolve the issues and set up the policy , in that time they have failed to reply to emails and messages , in addition to not returning call. I have been passed between pillar and post . The process has involved , 8 members of staff including two managers. This is incostsistant and incoherent , the general theme is illogical , with some of the questions asked being unreasonable or bordering on stupid ( does the vehicle run on LPG when they already know it's diesel ! It might be cheap but you get what you pay for I guess. I spent 6 hours on the phone resolving issues mainly created by sure thing , if I had my time again I would do it .”

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Posted 8 years ago

“very quick response very helpful”

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Posted 8 years ago

“I had not been driving for a few years and needed to arrange a good insurance for my new car as quickly and reasonably as possible. I found this company to be very efficient in sending out my insurance documents after my quote was sent to me promptly and I had accepted it. I was also happy with the pricing of my quote. I like the way I can do everything on line easily and all instructions have been easy to follow, but I am able to contact a support team about any questions I have if necessary. I was generally happy with this service so far. Even my payment plan has been set up quickly and efficiently. Would definitely recommend this company.”

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Posted 8 years ago

Hi there. Thank you so much for taking the time to leave us some great feedback. I am pleased to hear you have been impressed with the service we have provided so far and we hope to continue this! We also give our customers £40.00 cashback for each person you recommend, so we hope to be doing this for you in the near future. Have a safe year driving. Thanks, Amy.

Posted 8 years ago

“Very straight forward”

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Posted 8 years ago

Hi there! Thank you for the great feedback, I am pleased to hear you have had a positive experience with Sure Thing! Have a safe year driving. Thanks, Amy.

Posted 8 years ago

“Easy and straight forward. Didn't ask hundreds of questions and didn't offer home insurance like others”

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Posted 8 years ago

Hi there! Thank you for the great feedback, I am pleased to hear you were happy with the service you received. We wish you a safe year driving. Thanks, Amy.

Posted 8 years ago

“Cheap enough quote & they have kept me informed on details & updates”

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Posted 8 years ago

Hi. Thank you for taking the time to leave us some feedback. I am thrilled you have been happy with the service you have received. Have a safe year driving! Thanks, Amy.

Posted 8 years ago

“Worse company to try and deal with and miss sell extras”

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Posted 8 years ago

Hi, I am really sorry to hear that you have not had a good experience with us. I would like the opportunity to look into this further and see what we can do for you. If you would like to send your details to feedback@surething.co.uk and I will be more than happy to investigate this and get in touch with you. Thanks Amy.

Posted 8 years ago

Sure Thing is rated 3.5 based on 553 reviews