Sure Thing Reviews

Name: Sure Thing
Rating: 3.48

3.5 Rating 553 Reviews

62 %

of reviewers recommend Sure Thing

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3.5

Based on 553 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value for money. Very polite when I called to discuss my recent policy”

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Posted 8 years ago

Hi there, we're thrilled you're happy with the service received during your recent telephone conversation with our customer service team. Thanks, Jonathan.

Posted 8 years ago

“It was so simple”

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Posted 8 years ago

Hi, we aim to offer a simple and hassle free purchase process so seeing your feedback is fantastic. We wish you a safe year of driving ahead! Thanks, Jonathan.

Posted 8 years ago

“Easy and hassle free ! loads of communication couldn't fault the process in any way !”

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Posted 8 years ago

Hi, we're really pleased with your comments. We wish you a safe year of driving! Thanks, Jonathan.

Posted 8 years ago

“Excellent service.”

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Posted 8 years ago

Hi, thanks for the five star rating. We appreciate your feedback. Jonathan.

Posted 8 years ago

“I can see how you get 5 stars to start but if you have been with them for 5 or 6 months you wouldn't get 5 stars shocking missed payment told extra 20 fair enough cancel due to not being offered another quote until payment after been made to swap car over. Shocking avoid like the plague as cheap to start but soon mounts up”

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Posted 8 years ago

Hi Leigh, thanks for the feedback. I'm sorry to see you feel this way. If there is anything we can do for you please forward your details onto feedback@surething.co.uk and we will make contact with you. Thanks, Jonathan.

Posted 8 years ago

“very good sevicre”

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Posted 8 years ago

Hi, thanks for the review. We're delighted to see you've had a good experience since joining Sure Thing! Have a safe year of driving. Jonathan.

Posted 8 years ago

“the best comunication and very profesional.”

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Posted 8 years ago

Hi, thanks for the feedback and five star rating! Jonathan.

Posted 8 years ago

“They gave the best quote, but the cover was pretty basic, they were quite persistent in telling me that only the named drivers would be able to claim for personal injury if involved in an accident, not the passengers,”

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Posted 8 years ago

“Missed a direct debit whilst on holiday. The company tried to take again but also took £20 penalty charge. I wasnt aware of this”

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Posted 8 years ago

Hi Kevin, we're sorry you were unaware of this charge. We work with a finance provider called Premium Credit Ltd which is explained during the quote & buy process online but I appreciate you may have missed this section during the application. If there is anything we can do for your please send your details onto feedback@surething.co.uk. Thanks, Jonathan.

Posted 8 years ago

“Easy to use,very competitive”

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Posted 8 years ago

Hi, thanks for the five star score. We're pleased to see we were able to offer you a competitive price for your car insurance this year. Have a safe year of driving! Thanks again, Jonathan.

Posted 8 years ago

“Really quick to sort out when needed to amend policy.”

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Posted 8 years ago

Hi, thanks for the review. We're pleased with the feedback. Have a safe year of driving! Jonathan.

Posted 8 years ago

“Really quick to sort out when needed to amend policy.”

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Posted 8 years ago

Hi, thanks for the five star rating! We're pleased with your feedback. Jonathan.

Posted 8 years ago

“Very easy to change my insurance over from Aviva whose customer service was awful.”

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Posted 8 years ago

Hi David, thanks for the feedback. We wish you a safe year of driving! Jonathan.

Posted 8 years ago

“Easy to deal with, competitive price”

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Posted 8 years ago

Hi, thanks for the review. We're pleased to see were able to offer you a competitive price for the next 12 months.Thanks again, Jonathan.

Posted 8 years ago

“Very good”

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Posted 8 years ago

Hi, thanks for the five star rating. We wish you a safe year of driving ahead! Jonathan.

Posted 8 years ago

“Fast service and good pricing with an easy to understand website.”

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Posted 8 years ago

Hi, thanks for taking the time to leave your comments. We're really pleased you found our website easy to understand and navigate on top of good price and fast service. Jonathan.

Posted 8 years ago

“First year was uneventful but this year has been awful. They didn't set up my direct debit then sent me a letter cancelling my insurance. Despite them eventually accepting liability and causing me a huge amount of stress leaving me unable to drive my car, after I believe they had sorted it I still received a debt letter the next day from their finance company, sure thing said it's a mistake yet I have to ring the finance company to tell them that.”

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Posted 8 years ago

“You were half the cost of my previous insurers ......... that makes me happy”

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Posted 8 years ago

Hi Ian, thanks for the feedback. We're happy to see you're happy on the back of making a saving by joining Sure Thing! this year. Jonathan.

Posted 8 years ago

“I won't recommend this company at all to anyone, had my policy cancelled by them and i was hoping for reimbursement from my first payment cos i didn't use the insurance at all. but i ended up having balance with them its unbelievable. very bad company I'm happy i didn't continue with them don't get this. get another insurance company that have decent policy. very bad customer service too people on the phone doesn't have manners when talking to customers.. NIGHTMARES!!!!!”

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Posted 8 years ago

“A drink Driver crashed into my car parked outside my house as i was asleep in bed at 4.55 am sure thing have informed me that i will have to c;aim off my insurance with a loss off £800 and 2 years no claims bonus,is this justice i think not. There are a few more things i could say about them but i might be arrested myself”

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Posted 8 years ago

Sure Thing is rated 3.5 based on 553 reviews