Swiftcover.com Reviews

Name: Swiftcover.com
Rating: 3.03

3.0 Rating 192 Reviews

52 %

of reviewers recommend Swiftcover.com

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3.0

Based on 192 reviews

Customer Service
Communication Channels	Telephone
Avg Email Response Time	9 minutes

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Swiftcover.com 1 star review on 6th March 2025

Kelly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“please don`t bother unless you want unbelievable stress and frustration costing you a lot more money than your cheap quote, in the event of a claim your adviser when telephoning will tell you one thing, and when the claim is settled your the one very much out of pocket, I would rather stab myself in the eye with a screwdriver than use this company again”

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Posted 7 years ago

“The insurance company is a crap!!! Was hit while stationary in my car by other driver - and my premiums gone up £300!!! For not my fault accident!!! That's a joke! Been told that even if it's not my fault I am more likely to get in the accident in the future!!!! I WAS STATIONARY!!!! Have 10 years NCB... jokers. Moved to other insurer and paying much less... will cancel home insurance as well as it has gone up by £100 for no reason...”

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Posted 7 years ago

“Still waiting for Swiftcover to pick up the phone, 31 minutes waiting time up to now!!!”

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Posted 7 years ago

“Currently been on hold for 1 hr 20 mins trying to chase up the £250 excess that has been owed to me for several weeks. If you like sitting for hours upon end on the phone then take out a policy with this company - it's always the same!”

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Posted 7 years ago

“Please never renew with Swithcover just been totally robbed my premium nearly doubled in one year .”

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Posted 7 years ago

“Terrible. More than two months after waiving the excess on my claim I'm yet to receive back the £250 I'm owed. Most emails to their customer service were just ignored. Multiple phone calls have all received a different answer as to how to get back the excess. I've now had to contact the garage. Their approved garage were also very poor. They didn't properly repair the car the first time, and then tried to charge me hundreds of pounds for a new a/c compressor when I returned it. When I refused to pay, they 'magically' tightened a belt and fixed the problem ;-) Would never use swiftcover again.”

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Posted 7 years ago

“I have a claim that I have agreed. I now have no car (the courtesy one was given back on Saturday) and I have been told by Copart, that they have sent the money to Swift, and the money should be in my bank in the next 7 working days. I have tried numerous times to contact Swift, but cannot wait for more that 30 minutes, as I have a life!”

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Posted 7 years ago

“Appalled that a company in this day an age still thinks it's acceptable to treat people this badly. I'm currently on hold, so far it's just an hour, but have previously waited much longer. It is totally impossible to get anything done (complaining on Twitter gets a little more response but doesn't;t get anything actually done) while you have a claim with this company as you spend your whole life chasing them, on hold, and basically getting nowhere. I couldn't be more angry with a company than I am with this company.”

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Posted 7 years ago

“I've been on hold with Swift Cover for over 2 and a half hours so decided to kill a bit of time and write a review. I need to chase them up after they promised last week to close an open claim against me (there was no damage to either vehicle). My renewal quote is almost double as a result. Unfortunately with an open claim I don't think I can change companies so I am stuck with Swift Cover for the foreseeable. If I was a customer relations manager at Swift Cover reading other reviews here, I'd be concerned. Swift Cover, now that you have me as a captive customer against my wishes please sort out your tiresome inadequacies and that absolutely dreadful on hold music.”

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Posted 7 years ago

“Avoid at all cost. Shocking customer service. Minimum of 45 minute wait to speak to anyone, who will pass you from pillar to post without achieving anything. All they are interested in is your money.”

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Posted 8 years ago

“Tried to cancelled a policy.After waiting and bloody waiting for them to answer the phone. Tried 11 times. In the end I cancelled my direct debit. Then I started to get letters demanding money. If they answered the phone this could of been avoided.What do you wont me to do give you money for somethink I dont need.”

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Posted 8 years ago

“All i can say is you never know how good or bad your insurance is until you needed it and when i needed it it was bad. So bad i found i had a CCJ issued against me simply because the company never responded to the other party. I only found this out by accident. Axa i assume are the underwriters did get it removed but it should never of happened in the first place. Ended up in court and won the case but good old swift haven't updated there records after a month so i cant pass the no fault to my new insurers as i wasn't going to stay with them. Cant get through on the phone to resolve. Rang 6 times and just get the same music. Very Poor”

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Posted 8 years ago

“shocking - poor service on a bad claim, wait times over an hour, passed from piller to post. Now being handled by external party as they are not interested in protecting you their customer.”

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Posted 8 years ago

“They must be the worst company in the world if you need to make a follow up call after acclaim forget it they don't answer the phone I've been trying for a week .the longest I waited for an answer was 1 hour 20 mins then I gave up , and I send about 10 emails no responce don't use them”

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Posted 8 years ago

“5 hours I had to wait for a connection with the consultant, always! Many times, never received help after an accident Being a victim, not the perpetrator of the accident insurance company Swiftcover stole my five years of discounts after 6 months of car repair company making a repair is still waiting for money for performed work (big shame) and swift cover does not close claim lest charge the customer a greater fee in the next year, bravo never again be using the services of this company, have a nice day”

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Posted 8 years ago

“Been insured with Swiftcover for 4 years, never make a claim. Quoted £300 for renewal, asked if I could make payments monthly (as it was near Christmas and I get paid after Christmas), quoted over £900 ! Goodbye Swiftcover ! I'm going elsewhere for my insurance now !”

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Posted 8 years ago

“It took an hour to answer the phone when reporting the accident. Thereafter the repair was handed to Nationwide who were excellent and Enterprise for the hire car who were also excellent. I have now been trying to contact Swiftcover for 3 weeks by phone and email but sadly no response; 90 minutes on the phone on Friday and all I got was a voice message telling me a representative would answer shortly. The one they are not and that is Swift”

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Posted 8 years ago

“recovery at side of motorway after a crash within 30 minutes paid out quickly and courtesy car 2 hours after ringing my claim in. very professional. Thanks”

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Posted 8 years ago

“I had a renewal's notice which was the same as last year,but when I told them I was taking my daughter off the policy they wanted another 17 pound extra steer clear.”

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Posted 8 years ago

“Absolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was moving from the north to the south of England and couldn't fit my belongings in the 1 litre car that was offered. Spent 2 days receiving non stop calls from repairers and car rescue companies who didn't know what was going on or even where my car was going to be repaired and several hours on hold and speaking to rude, unhelpful staff at swiftcover. Avoid at all costs!!”

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Posted 8 years ago

Swiftcover.com is rated 3.0 based on 192 reviews