Swiftcover.com Reviews

“ Made a claim on my car insurance ( non fault) swift did nothing to try and find the 3rd party even though full cctv was available - I did all the leg work and a month later they are still no further forward , they don’t answer emails - live chat is never available appalling customer service ”

“ Not great, broken tailgate glass - refused payment even though it states I'm covered for windscreen/glass - still on hold after speaking to 5 different people now !! poor service ”

“ was renewing my insurance on the phone and the man the other end did not understand my name and said he will close my insurance application due to false information put me on hold for me to talk to someone else on customer service for over half an hour then cut me off terrible company should be looked into by the ombudsman will try to resolve my problem with some authority Lee Worrell ”

“ Worst customer service, plus its a premium line. They are making millions just off the phone lines where customers are left to wait 30mins plus. If zero starts were an option on here that's what they would get from me. ”

“ I have used several other insurance companies for both home insurance and car and never have I experienced such appalling customer service. ”

“ Truly frustrating company if you can get through goodluck I have been trying for over a week each time spending hour of my lunch break due to work! Not having got through! I am the 3rd party and trying to get the claim matters sorted Jesus Christ! This company is a nightmare ! How come FCS aren’t sojmg anything about there customer service !? ”

“ Was left stranded 80 miles away from home, reported the accident told I’d get a curtesy car to travel back with my young daughter, then told 2 days later you’ll have too make your own way back and we’ll give you up to £300 expenses, but make it the cheapest way possible. Shocking customer service. ”

“ Awful customer service. Truly dreadful. They proudly say they have UK call centers but you will easily wait for over an hour getting past from pillar to post to get through to anyone plus you are getting charged for the 'pleasure' of waiting. Frustrating and just plain poor. Would rather they outsource their call centre. ”

“ very poor response to any e-mails. confusion. 1 hour to get through on phone. Told me they had done things but nothing appended. Shocking customer service. ”

“ Happy to take my money but the service received is shocking. ”