The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.55

3.6 Rating 700 Reviews

65 %

of reviewers recommend The Co-operative Insurance

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3.6

Based on 700 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£402 increase in premium because of one claim (in my entire >30 years of driving) that cost the insurer a total of £500 in repairs. £135 cancellation fees. Beware. The Co op has MANY HIDDEN CHARGES:( It feels like tempting fate having the car insurance with a company long established in arranging funerals.”

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Posted 5 years ago

“The worst car insurance in the UK !!! I am awaiting my excess back for over 5 months. All the information needed was provided on my part. The other party took it to court and was found guilty, the case is closed, liability determined by court, but I still don't have my money back. I called Aviva and found out that they are also awaiting some information, but Coop never spoke to them in the last 4 months hence being chased Aviva on daily basis. I am a victim but I can not get my money back. You all avoid this Co-Op Insurance Company!!!”

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Posted 5 years ago

“wish I'd read these reviews before starting the policy, cancelling after just six days, annoying they'll be charging cancelling fees for the privilege of experiencing such a sloppy business. Co-Op - please read and address these issues, you're embarrassing the brand. Your contractor installing dashboard boxes is useless - sends emails asking to confirm installation date, but despite sending 3 confirmations to supplied email address as request kept coming, installation was cancelled. Why not just email a link that can be clicked to confirm like every other website does ? And don't ask to call your number, only to be told "we're really busy, call back later" as the default message... Then all the requirements to send documents - been insuring cars for 30 years, no other company requires this. There are now online databases to get licence and insurance details, you don't need the rigmarole of 'log in to gov.uk, request, code, print pdf, send image'. Copy of statements to confirm address ? what's that all about, even banks have stopped that. Feels like this operation has been set up by amatuers, wanting a piece of the lucrative young persons car insurance pie. Be careful...”

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Posted 5 years ago

“Perfect insurance”

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(Car Insurance) - Posted 5 years ago

“all ok”

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(Car Insurance) - Posted 5 years ago

“The worst company ever . Dont waste your time or money AVOID ! specially young drivers . Black box never works . They are very rude to talk to .”

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Posted 5 years ago

“I found it relatively easy to fill all the forms which were clear in what information they required. The response was quick and I was very pleased with the quote.”

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(Car Insurance) - Posted 5 years ago

“Terrible Customer Service. The only reason I am giving them 2 stars instead of 1 is because of the price but it is true what they say. you get what you pay for!!!!!!!!!!!!!!!!!!!!!!!! Stay away”

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Posted 5 years ago

“If i could give zero stars for this company i would. Shocking. Absolutely shocking.”

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Posted 5 years ago

“This is the worst insurance in the world. They have hidden costs. They are out to just make money. Be aware.”

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Posted 5 years ago

“After 28 as a customer I rang to say the rental quote of 531-71 was way to expensive and I was able to get the same cover for 233-56 could it be reduced was asked if any changes were to be made advised no and the reply I got was no it can't be reduced advised I will be contacting the new provider and the answer I got was do you want me to cancel this from the renewal date disgusting I said no I'll call back to do it when my new one is set up it is set up now 297-15: cheaper this one will be cancelled today as will my building and contents one once it is due for renewal my advice is no loyalty to continuing custom”

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Posted 5 years ago

“Been with this company for many years and never had any problems.”

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(Car Insurance) - Posted 5 years ago

“All pretty shoddy. No organisation and now know What Sedgewicks are used for. Reducing claims. Don't use them.”

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Posted 5 years ago

“Excellent customer service in every way”

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(Car Insurance) - Posted 5 years ago

“After more than 20 years banking with the Co-operative Bank including ISAs, current accounts, mortgage and insurance we needed some help for the first time with our car. We had broken down a long way from home with our young family and needed immediate help. I had mistakingly not ticked the breakdown cover box when booking the insurance - something I had always ticked before for the 10 years or so I'd had my car insurance with them. The policy papers were never sent to us, something we kept telling them but each time they said they'd send the papers again - we never received them and so didn't see that the breakdown cover option was not selected. They do not offer an email or download option for the policy papers - what century do they think this is? I agree that forgetting to option the breakdown cover was a mistake on my part but the way the Co-op treated me was appalling. There was no bend or give or gesture of good will. We have since pulled all our banking away from them and can't wait for the insurance renewal date to arrive so we can say goodbye forever. Shame on you Co-op - the most uncooperative bank you'll find.”

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Posted 5 years ago

“Good”

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(Car Insurance) - Posted 5 years ago

“Absolute shameful profiteering from this company. I will NEVER take out insurance with them again & will recommend anyone I know to go elsewhere. My premium is extortionate given I’ve been driving for over 20 years & have no claims, they charge an ‘admin’ fee to alter details over the phone and the customer service is terrible. Avoid unless you enjoy being ripped off!!!!”

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Posted 5 years ago

“What ever you do, do not get car insurance with this company at all, they are scam artists and will try to take money out of your account. I paid a month's insurance taking me up to the end of the next month. But noooo they tried to take out on 8th of the next month as opposed to 27th and told me they would be taking money on the 27th as well of taking on the 8th. I just closed it down there and then also took them off DD payments too. I should have read reviews first rather than just going in blind. DONT DO IT”

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Posted 5 years ago

“complete joke. car repair not done properly and received the car with even more damage than before. during the whole process was disaster. feeling that coop save money from repairs even not done right way.”

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Posted 5 years ago

“I took out Travel Insurance with the Co-Op ensuring that I was covered for flight cancellations but when our flights were cancelled due to Jet Airways experiencing financial difficulties I was told I would not be able to claim for our flights being cancelled and as Jet Airways hadn't actually gone bankrupt they had temporarily grounded their fleet! The flight is still grounded!!! I had to pay £1712 for return flights to the UK from Thailand yet The Co-op refused to pay anything. When booking your travel insurance be aware that you may not be covered for flight cancellations when it says that you are! We take out these insurances but if they can get out of paying you they will!”

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Posted 5 years ago

The Co-operative Insurance is rated 3.6 based on 700 reviews