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The Co-operative Insurance Reviews

3.6 Rating 700 Reviews
65 %
of reviewers recommend The Co-operative Insurance
Company Reviews Questions Metrics
3.6
Based on 700 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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The Co-operative Insurance 1 star review on 10th March 2021
Mr Willis
The Co-operative Insurance 1 star review on 10th March 2021
Mr Willis
Anonymous
Anonymous  // 01/01/2019
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James
Verified Reviewer
“Just found it rather expensive and very disappointed that I couldn't get a copy of the policy.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Lozza
Unverified Reviewer
“Totally let down, tried to upload my NCD to site, Did what was asked, infomed a week later asking where is it. emailed it back..told email not good, rang informed of issue. Was told I needed sell by date of NCD info. Rang previous insurer they contaced me back in four days. Too late insurance canceled by Coop. Had topay £150 to re-insure with Coop! out of pocket no customer support or help or guidance. Feel like I have been to a restaurant and paid for a meal and no food turned up!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I do not like their policy to add a driver for a short period. In my 50 years of driving experience this is the first time I could not get my son to drive my car while his car was out of action!!!”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Very helpful with everything”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Quick and easy to set up at a very good price”
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(Home Insurance) - Posted 6 years ago
Mazhar
Verified Reviewer
“Very quick to purchase policy .Everything well explained and value for money .”
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(Car Insurance) - Posted 6 years ago
Kenneth
Verified Reviewer
“great team easy to understand”
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(Car Insurance) - Posted 6 years ago
Ian
Verified Reviewer
“easy to understand policy, great value”
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(Car Insurance) - Posted 6 years ago
Noeleen
Verified Reviewer
“Our house was flooded in August we phoned the Co-Operative and we had a loss adjuster the next day . They have been very supportive and they were in touch every week until we were able to get back into our home. I would highly recommend this company to anyone. I live in Londonderry .”
Helpful Report
(Home Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Cheapest i could find for a new car”
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(Car Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“Really helpful easy service to use..highly recommended”
Helpful Report
(Car Insurance) - Posted 7 years ago
Trevor
Verified Reviewer
“policy understood value for money no queries at all”
Helpful Report
(Car Insurance) - Posted 7 years ago
Byron
Verified Reviewer
“Took out young persons car insurance 8 months ago and needed a black box in car no problem I thought, I advise anyone not to take out a cooperative policy it is a con to get extra money from you. For the first few months my driving scores are good then they started to come down even though I was driving no different. My dad even drove my car for a weekend and could not improve scores and he is a professional driver. It seems the closer to renewal you get the lower your dashboard scores so that they can charge you more to recover car after first year.And now they want to stop my policy because apparently I have done 112mph in a corsa, really top speed is only 108mph and I had 3 passengers and a full boot I don't think so, no reply emails and talking to customer services is a waste of time.Just a con please don't insure if your are a new driver find someone else”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“I recomended that insurance fadt easy cheap .”
Helpful Report
(Car Insurance) - Posted 7 years ago
Anthony
Verified Reviewer
“The CoO insurance for the car,was very easy to get and value for the money.”
Helpful Report
(Car Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“Had to amend my poli9cy and found customer service easy and helpful”
Helpful Report
(Car Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“Very easy policy to acquire, never actually had any need to call them for anything”
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(Car Insurance) - Posted 7 years ago
Nickola
Verified Reviewer
“No problems .”
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(Car Insurance) - Posted 7 years ago
Margaret
Verified Reviewer
“I found it easy to communicate with the Co-op Insurance company and I am pleased to have found a cheaper quotation for my home insurance without going through an insurance broker. I will be touch with them again when my motor insurance is due for renewal.”
Helpful Report
(Home Insurance) - Posted 7 years ago
Andy Heaton
Verified Reviewer
“On 2nd March 2018, we had a burst pipe in the attic and submitted a claim by phone with the Coop. The service received was friendly and helpful; unfortunately, from then on, matters went downhill. The company used by the Coop to validate the claim is Invisio - they took a week to come and assess the damage. On the 14th March, we had a letter from Invisio, advising of the amount of the cash settlement and that they would arrange for their own contractors to come and install dehumidifiers. We telephoned and set an email saying that we would accept the cash settlement and be pleased to receive the dehumidifiers. 10 days on and now over 3 weeks after the damage was caused, we've heard nothing more from Invisio - no acknowledgement of our email. Has the settlement been paid ? We don't know - we'll wait for the bank statement to arrive to find out. Of the dehumidifiers, there is no sign - the point about using dehumidifiers is that they should be installed as soon as possible - waiting over three weeks is unacceptable. Whilst the Coop themselves have some notion of providing decent customer service, the same cannot be said of the people that they use to validate the claim - Invisio.”
Helpful Report
Posted 7 years ago
The Co-operative Insurance is rated 3.6 based on 700 reviews
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