The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.55

3.6 Rating 700 Reviews

65 %

of reviewers recommend The Co-operative Insurance

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3.6

Based on 700 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never ever deal with the coop again, they includes every thing ,as soon as I see the blue logo I will find an alternative, that also includes the coop supermarket, thanks to coop insurance I am now paying nearly 1000 pound for my car ins”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Easy to purchase, comprehensive, good solid insurance”

Helpful Report

(Car Insurance) - Posted 6 years ago

“1 currently pay the coop £306.99 per annum for my home insurance. Despite no recent claims and a ncd of 40% I have been quoted a renewal figure in excess of £780 per annum for the same level of cover and they are unable to tell me the reason for the 150% plus increase. Perhaps they are moving out of home insurance! Be beware. I have arranged alternative cover elsrwhere at a level similar to my existing cover”

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Posted 6 years ago

“Co-op Car Insurance are fraudulent. Anybody can call them up and they pay. Be Warned! A lady claimed I hit her, I called to alert them to the possibility of the fraud. As soon as the lady called them, they claimed they paid off. I have no way of knowing they actually did. they just claim they paid off and there is nothing anyone can do. I am helpless. I will advise everyone out there to keep off this company.”

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Posted 6 years ago

“Allways had co op”

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(Car Insurance) - Posted 6 years ago

“If I could give them minus stars I would. DON’T INSURE WITH THEM!! They are appalling and the customer service is very poor! They’ll take your money ( no problem) but when it comes to paying out they take 3 months to email you and refuse to pay out. My late mum and poorly dad bought me a camera a little over a year ago for my birthday and as a thankyou for helping them through a difficult time. Whilst on holiday I dropped the camera from our balcony and it smashed into pieces. We were 5 floors up so you can imagine the damage.BUT these insurers wanted pictures of the camera ( I sent a few) that I’d managed to catch with my phone. That took them 6 weeks to request. Then they wanted all the smashed pieces to validate my claim. Erm I was not allowed to bring sharp objects in my suitcase from Tenerife airport and they know this. YET emailed me after another 3 weeks to say they weren’t paying out. I’m now awaiting another email as I’ve escalated my complaint. I’ll let you know what the outcome is... I recommend you think hard about using this company.”

Helpful Report

Posted 6 years ago

“First year customer, I wanted to add my daughter to our car policy. I tried to do this through on line, referred me to call customer services. I was told by customer services that she could not be added as I have business use included, which my wife has to have for her job. By having that it prevents me from adding any further members to my policy. Ridiculous, she only wanted to use the vehicle a couple of times. Will never consider this company again.”

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Posted 6 years ago

“The young lady who sorted me out with my laptop loss was very sympathetic and helpful.maybe 10 out of 10. John Stoney”

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Posted 6 years ago

“Terrible customer service, refused to pay out at every opportunity. Eventually received what we were claiming for after we threatened to take complain further.”

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Posted 6 years ago

“Had legal cover with home insurance but they would not allow us to claim and refused to send written details of why not, even though that is a legal requirement. Why bother having legal cover. We had consulted a barrister and had a high chance of winning the case but they were not interested and refused outright.”

Helpful Report

Posted 6 years ago

“I am very happy with you just insured my newer car and very happy with staff and service you provide”

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Posted 6 years ago

“Very competitive prices and staff professional all the time xd”

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(Car Insurance) - Posted 6 years ago

“Took out house insurance in March 2018. Was sent £50 of co-op vouchers. Due to family bereavement, I didn't use £30 of these, contacted co-op and was informed that I could send the unused vouchers and they could be replaced. However on contacting them today, they refuse to re-issue. Well they have just lost my customer and recommendation. I cancelled my policy with immediate effect. To re-issue my vouchers, with the old ones back in their hands would've cost nothing. Shame on you co-op, and I hope others realise that you are not customer friendly at all !”

Helpful Report

Posted 6 years ago

“Car Insurance!! Don't go there.....when I changed my car insurance to Direct line because they were £175 cheaper, they would not forward my full no claims, only 5 years , both myself and Co-op had proof of my full no claims! They were exstreamly awkward and it wasn't untill Direct line contacted them to tell them , they , had a photograph of above details, did they release my full no claims . Only reason they have one star from me is , so I could write this review.”

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Posted 6 years ago

“Very easy to search and buy”

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(Car Insurance) - Posted 6 years ago

“Cheap travel insurance........until you come to claim then although the policy looks fair read the enclosed terms / small print carefully as what you expect covered may probably be excluded or difficult to claim.”

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Posted 6 years ago

“Have a complaint about a leaking pipe at my 80 year-old mothers house. Reported 11 weeks ago, still leaking, house ripped to shreds by the insurers and uninhabitable. Phoned on Monday night and spoke to someone who said he’d phone me back - gave mobile number. No calls, no missed calls either. Phone on Tuesday to chase the first guy up, took my number, said he’d phone back. No call, no missed call. I WANT SOMEONE TO CALL ME BACK AND GET THIS SORTED. IT IS DIFFICULT TO DESCRIBE HOW I FEEL THAT A NATIONAL, RECOGNISED COMPANY CHARING ALMOST £400 for house and contents insurance can leave an eighty year old lady in her house with this level of DESTRUCTION. THE CO-OP BANK IS TO BLAME FAIRLY AMD SQUARELY. I WOULD USE THEM FOR INSURANCE IF MY LIFE DEPENDED ON THEM. THEY REALLY NEED TO GET THEMSELVES SORTED OUT AND COMMUNICATION NETWEEN THEIR THIRD PARTY COMPANIES ALSO.”

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Posted 6 years ago

“Utterly useless.”

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Posted 6 years ago

“I had a policy with them told no lies.then they called me and said that my son had claimed on my policy 4 years ago they asked me had I have ever claimed I said no 30 years clean they put my policy up 25 percent because they said my son claimed on my policy”

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(Car Insurance) - Posted 6 years ago

“The policy was expensive compared to other insurance also they cap the NCD”

Helpful Report

(Car Insurance) - Posted 6 years ago

The Co-operative Insurance is rated 3.6 based on 700 reviews