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The Co-operative Insurance Reviews

3.6 Rating 700 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

3.6

Based on 700 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I am a professional Coach and Bus driver for many many years. Due to my experience I hardly make any claims”

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(Car Insurance) - Posted 6 years ago

“VERY GOOD, EASY”

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(Car Insurance) - Posted 6 years ago

“Stay clear of the car insurance arm, they are incompetent, maybe a couple of pound cheaper but trust me and read other review, it is not worth it.”

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Posted 6 years ago

“A good insurer, pounds cheaper than any other - with money back after three months.”

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(Car Insurance) - Posted 6 years ago

“The same as the rest click on go through the questions simple”

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(Car Insurance) - Posted 6 years ago

“My mothers vehicle has been undervalued even though i have send the insurance company and the independent engineer proof off the live market value off what similar cars are on in the market this is including the specification my vehicle has/had ,even after justifying my point i am getting paid less than half what my vehicle is worth is this fair to you if you was getting paid out less than half!? when disputing with them their staff kept on contradicting themselves and when confronted just kept in repeating the same over and over again so we are just going in circles. they than turn around and say we don't look at that auto trader and eBay, yeah because people selling on them websites are lairs aren't they! By far the worst ever company i have had to deal with never going to use this company in the future. i wouldn't recommend this company to my worst enemy.”

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Posted 6 years ago

“.................”

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(Car Insurance) - Posted 6 years ago

“Before Xmas I had to claim on my home emergency cover (no hot water). When I claimed I was advised that element of my policy was provided by axa. After 2 weeks of ineptitude from axa, during which heating engineers failed to turn up, I found my own company to do the repairs. During this period I requested the co-op to chase this up as my insurance premium had been paid to them and not to axa. Not unreasonably I expected them to take some ownership in resolving the situation. Whilst I spoke to some pleasant people at the co-op, they all ultimately passed the buck to axa. What they failed to grasp was I purchased EMERGENCY cover. Would I recommend? Definitely not!”

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Posted 6 years ago

“Very good service”

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(Car Insurance) - Posted 6 years ago

“The insurance suits my budget. That's why I chose it.”

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(Car Insurance) - Posted 6 years ago

“very good”

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(Car Insurance) - Posted 6 years ago

“DO NOT USE THIS COMPANY FOR ANY INSURANCE PURPOSES. 1 FULL YEARS INSURANCE PAID FOR, DUE FOR RENEWEL 16th January. TODAY THEY HAVE STARTED A NEW CONTRACT AND CREATED A DIRECT DEBIT AND TAKEN THE MONEY FROM MY ACOUNT WITHOUT MY AUTHORISATION. CONTACT IS ABSOLUTEY DISGUSTING. SPEAKING TO CS ABOUT THE PROBLEM, THRY GIVE US THR CONTACT NUMBER WE ARE SPEAKING TO THEM ON, HONESTLY THAT WAS WEIRD. THIS COMPANY CLAIM TO HAVE SPOKE TO MY CREDITORS AND MADE THE ASSUMPITON WE WILL BE RENEWING THE CONTRACT WITHOUT ANY AUTHORITY OR SIGNATURE FROM ME. IN ESSENCE THIS IS THEFT AND FRAUD. I COULDNT GET THE PROBLEM SORTED AND I AM NOW OUT OF POCKET BEFORE MY DAUGHTERS BDAY. I CANT UNDERSTAND WHY THIS COMPANY WOULD BE ALLOWED TO DO BUISNESS IN THE UK. THERES LITERALLY NO-ONE TO SORT THIS PROBLEM. ILL BE REPORTING THIS TO THE BANK, POLICE, LOCAL COUNCIL AND TRADING STANDARDS, BECAUSE IF THIS IS ALLOWED TO HAPPEN THEN ITS NOT A COMPANY TO BE TRADED WITH. TREAD VERY VERY CAUTIOUSLY. They refused point blank to deal with the issue, the woman called me a liar repetitively, literally. Something i don’t appreciate from someone who has made baseless accusations when I’m the one trying to get my money back. The phone call was put down on me. REPORTED TO TRADING STANDARDS.”

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Posted 6 years ago

“Very helpful and very quick with the £30 cash back could not fault them”

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(Car Insurance) - Posted 6 years ago

“Everything! My elderly mum and dad have had a bad flood from their tank in the loft and still 6 months later we are having to argue about beach towels etc that were ruined and provide constant extensive lists via email. Noone calls you back. They use companies such as Sedgwicks, Cunningham Lindsey and Roy woods which all have been appalling. Even a lasy called Sally from Sedwicks laughed at me on the phone when i was trying to discuss contents. They are still waiting for the contents settlement! It’s outrageous. DO NOT USE THIS COMPANY FOR HOME INSURANCE.”

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Posted 6 years ago

“When I had a dash cam fitted to my car I notified the insurance, the result was they wanted to cancel my policy, why I said surely this is a benefit. After a pause they checked and said unless it is removed the policy will be cancelled. I removed the camera to keep the policy going until I renew. I dont”

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(Car Insurance) - Posted 6 years ago

“happy with the cost of insurance”

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(Car Insurance) - Posted 6 years ago

“Good value”

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(Car Insurance) - Posted 6 years ago

“Worst customer service ever been a customer for years phoned on Saturday as I had knocked into a kerb and damaged my wheel I had to report it as a accident or they wouldn't recover my car . They recovered to my home address and was told garage will be in touch they never I had to phone them only to be told I wasn't entitled to a courtesy car I am told me to phone insurance company who said I was entitled to a courtesy car but only a standard 1 as per terms of policy which is where my complaint stars garage only have economy cars and I have been told that's too bad if that's all they do I'm 6ft 8 and would have to sit in back seat to drive still don't care I have since found out that damage done to my car is 1 of several well known faults on my insignia so really it wasn't a accident tell that to customer service I am taking my complaint further never again will i use this company”

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Posted 6 years ago

“Gave me the cover I needed not made to have cover I did not won't very happy with the service”

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(Car Insurance) - Posted 6 years ago

“Someone hit my car whilst I was pulled into a space to give them way, they then claimed for an injury for their 'passenger' ....who just for clarity, was NOT even in the car or anywhere near the scene. The driver was alone when he hit my car and yet even though I have legal protection from co-op, I provided full all evidence and statements showing the other driver was in the wrong as he hit me, they still paid out an injury claim for £3000... not happy about this whatsoever.”

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Posted 6 years ago

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The Co-operative Insurance is rated 3.6 based on 700 reviews