“I read some of the reviews here, feel sorry for everyone who are disappointed... My personal experience was great, was a costumer for a year. Unfortunately had an accident 3 month before the end of policy, not my fault. They are dealing great with everything, keeping me informed. I also had problems with car I bought after accident, so I had to give it back and get another one. They didn't change me for changing information second time, offered me a good price for the last month. Not difficult to get in touch, don't have to wait on the lane for ages.”
“Excellent service at excellent prices. Beat my previous by a lot even when i added services such as breakdown cover which i didnt have previously. Couldn't be happier xx”
“Didn’t advise that they won’t Insure you if u haven’t any NCD, I got the insurance and once I couldn’t give NCD they cancelled and tried to charge £30 cancellation fee! They waived this after I challenged it but it would be useful to advice this before they take your money”
“they were so helpful when I’d already insured my new car but still needed to drive my old car! Said I’d only pay insurance for the days used on old car and would make sure I didn’t pay another admin fee. Can’t fault them! Been with them 2 years now”
“BEEN AN UP TO DATE PERSON FOR YEARS AND HAD THIS COMPANY FOR YEARS THEY HAVE PROVED TO ME THAT MONEY IS MORE IMPORTANT THAN CUSTOMERS THROUGH THEM I COULD HAVE LOST MY LICENCE ALL THEY HAD TO DO IS RING IM SO GLAD I RANG THEM TO FIND OUT SOMETHING OR I WOULD NOT HAVE KNOWN THEY HAD CANCELED MY INSURANCE THEY COULD HAVE RUNG OR SENT A LETTER NO LETS JUST CANCEL WE DONT CARE IF HE LOSES HIS LIVELY HOOD IT IS DONE EVERY YEAR AUTOMATIC BUT COS I HAD A NEW BANK CARD THEY COULD NOT TAKE IT YOU COULD SAY . A CALL WOULD BE NICE YOU HAVE MY NUMBER OUT OF ORDER NEVER AGAIN”
“Do not get involved with this company.
Esure are far better and probably any other insurance company is for that matter.
Really underhand and surely won't get away with how they conduct their business for much longer.
Not if I have anything to do with it anyway.”
“Tried to cancel my policy because the van had been “modified “
Even though the item was fitted by the dealer and was to protect the van from damage . Had to remove the item
They where hopeless and unreasonable”
“i would like to warn anyone out there thinking of getting ins from this comany i am distabilty and had to wait 6 mths for them to settle my claim and they only paid after they recieved court papers though the post my advice is keep well clear of this ins comany”
“I’ve used Zenith for a few years now with pretty competitive rates but just received my renewal after adding another years no claims to my policy and it had gone up by £140. Needless to say, I won’t be using this lot again. It’s all about money grabbing from Zenith now. Do not use them.”
“I luckily don’t have to claim on my insurance, therefore it is such a shame when you pay all this money out when you never really need it just to be leagle and then when you move not exactly in a year of taking out the policy you get penalised for it. My new place makes my monthly payment less yet because I had to move I have to pay £25 to change my address online filling out the form myself. What a way to keep customers with the way the world is now. Will certainly not return once my policy has ended as god forbid I may move some where just as if not more ‘safe’ car insurance wise as before. Clearly certain companies havnt caught on that people go for service these days not necessarily the cheapest. On top of that you can’t even email to ask why as an email is not provided can see why Now.”
“PLEASE stay away from this company! I would give zero stars if I could! They kept saying I had an open claim on my file and has taken 3 months and nothing. Each time they tell me that they will pass it onto someone else and they never get back to me. This has resulted in my premium going up. I wish I had never insured with them but they were cheap! PLEASE stay away I am warning you they will make your life hell. Just pay a little more with someone else and have peace of mind. Life is too short.”
“I was put through to this company by my insurance broker after someone reversed into my car. They accepted liability at the time but later changed their mind (shock horror). After going through all the details twice! Once with my broker then Zenith, I was told that the incident would go as a split fault as this would be hard to prove otherwise! Great news for the guy who reversed into me as his car didn’t have a scratch on it! I explained that the surrounding areas had cctv and I had also taken pictures, but the guy on the phone couldn’t have cared less. He further explained that I could go ahead with the claim and pay my excess (and gain higher premiums) or pay privately! I have opted to pay privately to save the NCB so this better not be affected! It’s great knowing that you pay for a service but are not really covered! Now I am paying for someone else’s careless mistake! The support from this company is shocking and I will not be dealing with them in the future!”
“Absoloute joke of a company. Tried to cancel my insurance FOUR times and not one person could help. Now getting hassle phone calls every few days saying i owe them payments. Sent countless emails and left loads of messages with them but they cant get in contact with me unless its to take money off me. Joke of a place,shouldnt be a company.”
“I have only given one star because it is not possible to give none. I took up this insurance a year ago through a comparison site. Their administration in trying to set up my account was abysmal. Their website is useless and kept crashing meaning I had to go back to the beginning several times and start again. After the umpteenth attempt I phoned them and they had no record of my attempts to buy on line despite me having a reference number. This again took a number of attempts because they kept putting me on hold and then the phone line would crash and when I got back in touch they again had no record of my previous attempt. Recently I got a job with a company car so did not need to renew the insurance on the car zenith insured. There was only one month to go to the renewal date so I did not contact them to renew. I was then horrified to find that they had automatically renewed my insurance without my consent. I immediately cancelled my direct debit mandate and resigned myself to having paid one months insurance above what I needed. They are now chasing me because I DID NOT INFORM THEM that I wanted to cancel my insurance. They said that it was in the small print that the policy would renew automatically and the onus was on me to inform them of cancellation. They then said that because I did not inform them properly I still owe them a cancellation fee. They are continuing to pester me for this money even though my actions have cost them nothing. AVOID ZENITH LIKE THE PLAGUE. NOT ONLY ARE THEY INCOMPETENT, THEY ARE ALSO GREEDY CON ARTISTS!!!”
“when your salesman explained the work that was to be done he gave the impression that was using there own people to execute the works, and the scaffolding was a light type of scaffold, but a bunch of cowboys turned up with a heavy type of scaffold and when erected it was unsafe and dangerous, when they dismantled it they broke 2 no tiles and put a hole into the electric box I informed the contractors job worth doing dozens of times nothing yet been done the soffits were erected 9 months ago now, you employ shoddy contractors with know regard for the customer, what good is your warranty, i have also reported to your selves, still nothing happening.”
“Very very poor. Staff are pleasant and try to help however burried in the small print are hidden charges and clauses etc under no circumstances purchase any extras.
I had the misfortune of having my vehicle written off, I went through the at fault drivers insurer. When it came to cancelling my policy which I had less than two weeks I ended up paying £94 for two weeks insurance which should have £12. The reason they gave was you pay for the extras up front and they're non refundable. No one explained I'd keep these were I to keep the policy and transfer to a new car. Apparently the cooling off period starts when they send the documents as well not when you want the policy to start.
All in all an accident is a harrowing experience enough, don't let this bunch of con artists make it worse.”
