“Never again. I had a minor at fault scrape. I was told my car was getting fixed, then told it was going to be scrapped. Copart rang me to collect my car without settlement. The non fault 3 months later not repaired. I raised a complaint with Zenith who after a month sent a final response to say they did everything correct and no action would be taken!”
“One star is too much!!
I wanted to add my daughter to my insurance policy on a temporary basis. I was told there was a £25 admin charge for this. However if I gave them a start and finish date for the additional driver this would count as a single admin charge.
Phoned back today to make the amendment only to be told I would have to pay 2 amendment fees - one for adding her and one for removing her as it was not possible to add her for a specified time.
The person I spoke to refused to accept the information I had been given the day before and insisted on referring it to another department to listen to the call from the previous day. This would take 48hours.
Absolutely diabolical customer service. I do not like being accused of telling lies.”
“Policy number: 134532209-01
The service I have received is appalling and has caused me so much stress.
I had an accident Monday 3rd Oct at 9am. I was told someone would recover my car within 2 hours. Almost 24hours later my car was still there. I had to keep returning to my car to check on it, which I don’t live near, and keep the parking updated.
I have spent hours on the phone trying to find out what’s going, whilst trying to continue my job as an optician, which has affected my work and caused my appointments to run behind. I was told numerous times someone would ring me back which they never did.
After nearly 24hours I was told enterprise weren’t going to deal with my car repair and I then had to relay everything to Marker study.
I was told, marker study were dealing with the repairs on my car going forward and enterprise were still supplying the hire car.
I have now received an email from enterprise to sign a credit agreement for them to do the repairs!!!!!!!!
Dealing with Zenith has caused me so much stress and upset. You don’t pay your insurance and expect this appalling service.
Helen McManus.”
“Worst experience will not use this company again!
Paid my insurance in full 6 months later find they are taking £3 a month out my bank so I cancelled the direct debit.
I got a message saying my policy has been cancelled !
I spoke to them on the phone they said they can do me a new policy but it's slightly more expensive I have £190 in credit and the remaining balance to pay now for the new policy is £300.
Absolute joke it's all there error I paid in full avoid go else where!!!!!!”
“Absolutely terrible, they do nothing apart from pass your claim around to other companies. Seemingly they're far more interested in making money out of injury and hire cars. 6 weeks, 4 companies and hours of phone calls (by me) to be told they can't do anything. Read the reviews, avoid Zenith Insurance or Markers Study, there's plenty of other options available.”
“Very poor customer service. I asked for policy to be cancelled but it wasn't. Said they had no record of any phone calls made by me despite the fact I had managed to make a claim through them.”
“I responded to a CARP advertisement of Zenith Insurance, called them and specifically told them I was interested in getting quotes from several companies before deciding which I would choose. The quotes they gave me were no better than the company I was already with, so I told them I would not be changing companies. I then received a bill from them! I called and explained that I had NEVER signed an agreement with them but I continue to get threatening letters and the latest bill in excess of $400. Do not go near this company - they're dishonest.”
“insured a vehicle with a reg that dont exsist
took several calls to get to the right department
to sort the problem out
phone calls to there phone number are charged at
a premium rate 45p a minate
not good”
