“Very poor customer service. I asked for policy to be cancelled but it wasn't. Said they had no record of any phone calls made by me despite the fact I had managed to make a claim through them.”
“I responded to a CARP advertisement of Zenith Insurance, called them and specifically told them I was interested in getting quotes from several companies before deciding which I would choose. The quotes they gave me were no better than the company I was already with, so I told them I would not be changing companies. I then received a bill from them! I called and explained that I had NEVER signed an agreement with them but I continue to get threatening letters and the latest bill in excess of $400. Do not go near this company - they're dishonest.”
“insured a vehicle with a reg that dont exsist
took several calls to get to the right department
to sort the problem out
phone calls to there phone number are charged at
a premium rate 45p a minate
not good”
“Absolutely appalling. Involve far too many people in the process of a non fault claim and don’t keep the customer updated at all. Be prepared to do most of the work yourself as they, Markerstudy et al don’t like to do much. Thankfully the complaints dept usually know how to handle the complaints. They must get a lot!”
“ABSOLUTELY A SHAMBLES OF A COMPANY
we had another driver go into us, the other party tried to contact our insurer but as Zenith has ignored them the other party are now taking us to court! How can you pay for insurance up front and they do not do anything and just ignore you! I would advise anyone to stay away from this company.”
“F.... SCAM!!!! Avoid at all cost I had an accident with the other driver fault and this scammers didn't want to cover cost of repairs!!! Now they sending debt collection agency to me W.T.F.!?!?!? I made a claim in the court and they don't respond but I DON'T LEAVE IT LIKE THAT UNDERSTAND!?!?!?!? YOU HAVE TO PAY THE BILL!!!!”
“I've been on hold for 1 hour and 25 minutes so far...to discuss a letter sent to me saying I'd make a claim... Which isn't true. What company leaves customers on hold for an hour and a half ?!!!!”
