“I am very pleased with my insurance provider it was easy to take the policy out and the customer care I received was excellent I would definitely recommend zenith insurance”
“Absolutely terrible customer service. Took my deposit and first months premium, received all the documents requested, then cancelled my policy WITHOUT informing me! When I rang up to add an additional driver to my policy I was then informed that they had cancelled it 3 days ago!! I'm just lucky I wasn't stopped by the police in that time. Refused to refund any money and GET THIS, used my deposit and premium that I had already paid as a cancellation fee!!! What an absolute joke! I was told that they haven't got the manpower to contact every customer to tell them that their policy is due to be cancelled! You only know when you've been stopped by the police and banned from driving! Disgrace.”
“Stay well clear of zenith they are the worst company Iv ever come across , they just pass the book all the time, they keep you on hold and no one seems to know anything shocking service!”
“I was pleasantly surprised with Zenith Insurance. Any problems or question have been resolved with excellent customer service. By far the best car insurer I've personally experienced. However I have been fortunate enough not to have made any claims since I've been with them so I can't share any experience on that side of things.”
“Absolutely awful experience, it appears there are a number of parts to the claims process outsourced to different 3rd parties; none of whom seem to talk to each other or know what's going on.
It took over a week to get the car collected and even then I had to chase repeatedly. The same could not be said about there personal injury team who kept calling to persuade me I have injuries which I explained I do not have.
Their recommended garage repeated lied to me about when the car would be repaired, the collection date changed 5 times - it wasn't a serious repair.
I've tried to complain, but frankly it costs too much to be passed from person to person, department to department with everyone passing the hot potato.
Absolutely useless, can't warn people enough to avoid paying this company and money whatsoever.”
“I had an accident on 7 feb 15 till now zenith has not replied or done anything to solve my claim they voided my insurance by saying I missed a payment with my previous insurance which I reported to Ombudsmen proved them wrong now they are making more false information like saying prove your address which I sent my bank statement and driving license it shows my address but still they would try making up anything to void your policy they asked about employments driving license no claims discounts what previous cars you had what insurance companies wore they insured with. I would never recommend them to any body also zenith is part of markerstudy group I would suggest to be very careful if they would try to come under another name and sell you insurances take a full payment then void your policy be careful
Ronnie Marshall”
“Phoned for a quote and got a very poor service, phoned the website number in regards to a quotation and was asked for my policy number, having explained I did not have one and was looking for a quote, I was redirected several times. The lady who answered to give me a quote sounded like she was just awake and could not understand what I was saying, she suggested I was whispering and had to get me to repeat myself several times! I was calling from my own business phone and have had no issues with it. After a lengthy awkward process she could not take the quote any further because I could not tell her the value of my alloy wheels, which were on the car when I purchased them, complete waste of my time! though I had already decided half way through the call if this is there first contact impression I would be better taking my business elsewhere.”
