Gecko Mobile Reviews

Name: Gecko Mobile
Address: Unit 16, Michael Browning Way, Exeter, Exeter
Rating: 4.74

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service!! Posted my phone on Thursday morning and was updated throughout the whole process from receipt of item to payment made. Money in my bank by Friday teatime. Would definitely use again, thankyou.”

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Posted 6 years ago

“The whole process, from start to finish, is incredibly slick and professional. Not only do Gecko offer the best prices on the UK market bar none - in my case a premium of more than 30% over the major networks, and I know I'm not alone - their automated and personalised communication is spot on. I posted my handset on a Monday; by 1pm on the Tuesday, I knew they had it; by 3pm, they'd told me they'd processed it and were paying me; and, by 6pm, I had the money in may account. Seamless, personal, and personable. TO BE VERY HIGHLY RECOMMENDED. Do I make myself clear?”

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Posted 6 years ago

“Totally easy and efficient process. They did exactly what they said they would, from start to finish, with money in my account within hours of receipt of my phone. Absolutely faultless, no hesitation to recommend. Brilliant service!”

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Posted 6 years ago

“Fantastic company. Accurate quote and super fast process time. Would highly recommend”

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Posted 6 years ago

“Excellent service throughout-1 slight hiccup quickly sorted-highly recommend them to anyone wishing to dispose of phone”

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Posted 6 years ago

“The whole exercise was carried through without a hitch”

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Posted 6 years ago

“The best price offered for my mobile & free next day postage. I was kept up to speed with all aspects and the price quoted was what I received the same day that Gecko received my mobile, I would recommend to anyone.”

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Posted 6 years ago

“Phone sent on a Saturday morning,received by Gecko on Tuesday morning, full amount transferred into my bank account same evening. Great service”

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Posted 6 years ago

“Excellent service, fast, hassle free, would highly recommend! Sent my phone off and within 48 hours I had the money in my bank!”

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Posted 6 years ago

“Please be aware you only have 5 days to agree to the prices!! I was in hospital when the phone was sent in, so was unable to decline the offer. For the price I got (£168 instead of £310), I would have preferred to keep the handset. I replied as soon as I was able to check my emails, only to be told the handset had been recycled (surprising how quick this was since I was told it had a fault.......)”

Helpful Report

Posted 6 years ago

Thank you for taking the time to provide us with your valuable feedback. We were sorry to hear that due to being in hospital you did not have an opportunity to decline our adjusted offer, which was made because the handset was 128GB (not 256GB as stated) and had a faulty proximity sensor. Like all recyclers, we do require a response within a set timeframe. As you are aware, we did do our best to reverse the transaction, but unfortunately in this instance your handset was no longer in our possession when you got in touch, so it was not possible to return it.

Posted 6 years ago

“Such an easy process. Got paid the full amount the same day they got my phone. Have used other companies in the past who take ages to pay, and try to offer a lower amount when they have the phone. Excellent work.”

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Posted 6 years ago

“Phone posted Tuesday afternoon, payment in bank account Wednesday evening. Excellent communication throughout.”

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Posted 6 years ago

“Payment was in my account the day they received the phone and paid what the initial quote, brilliant!!”

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Posted 6 years ago

“Professional prompt and extremely helpful. Great service thank you.”

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Posted 6 years ago

“Sent my phone in to be recycled and they said it had pixel damage which was fallacious. I’m actually reviewing with the same telephone they said wasn’t so great. Yes I changed the screen from white to black so it could look like a 8plus until I could afford one. Nonetheless, I sent my original box with earphones, phone case, usb cable and chargers. I asked for my item to be returned to me and after 5 days only the phone was returned. I have since sent 4 emails and Gecko mobile have refused to even acknowledge or sent a courtesy email. Following their behaviour I’m gobsmacked at the sort of reviews they are getting here. It doesn’t match what I am currently experiencing. All I want is my accessories back for God’s sake. I even sent proof of postage to them but it looks like a bunch of scam mongers again waiting till I go and seek legal action before they finally own up to tor misdeamanours. Maybe they think I’ll just keep quite and forget. No I’m going to find whoever regulates this sector and raise a complaint as well as further awareness of the terrible behaviour. Won’t recommend to anyone”

Helpful Report

Posted 6 years ago

Hi Victor, thank you for taking the time to leave a review. The main reason the price was adjusted is that you had customised the handset by replacing the white display with a black one. Unfortunately, customising your device like that affects the resale value, and we adjusted our offer accordingly. It is incorrect to say that we did not respond to your emails. We emailed you on Mar 28 at 8:50 AM and again Tuesday at 10:13 AM - we have not received a response to this final email at time of writing. Regarding accessories, as explained, like all recyclers, due to the volume of devices we process, and the logistics of tracking and storing boxes and accessories, we discard all but the handset once the package arrives. We do make this clear in our information leaflet, T&Cs and other pages on our website.

Posted 6 years ago

“Super quick service and sold for a very competitive price”

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Posted 6 years ago

“Excellent service much better than competitors. Offer was very fair quick payment highly recommend”

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Posted 6 years ago

“Super fast no quibble service, will definitely use again in the future and would recommend this company to others.”

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Posted 6 years ago

“Excellent service and instant payment of the quoted price”

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Posted 6 years ago

“First class service from start to finish. Easy to follow steps and very quick from posting my phone to receiving my money took 2 days. Superb. Thanks very much. Highly recommended”

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Posted 6 years ago

Gecko Mobile is rated 4.7 based on 2,110 reviews