Gecko Mobile Reviews

Name: Gecko Mobile
Address: Unit 16, Michael Browning Way, Exeter, Exeter
Rating: 4.74

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast service, no quibbling and great price received... highly recommended!!”

Helpful Report

(Recycling) - Posted 5 years ago

“fantastic service last year- received prompt updates on my Iphone to the delivery to the inspection and confirmation of the payment- did not disappoint and will be using again 1000%!”

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(Recycling) - Posted 5 years ago

“Just because I didn’t read the email and respond within 24 hours the price was reduced from £80 to £58.”

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(Recycling) - Posted 5 years ago

We received your phone almost 1 week after the initial offer expired, in which time the wider market had dropped. If we had received your phone within the 10 day timeframe you would have received the full amount quoted. Sorry for any confusion/disappointment.

Posted 5 years ago

“👍 great service”

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Posted 5 years ago

“The after sales service is very good 👍”

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Posted 5 years ago

“Professional speedy and efficient service, will highly recommend. Thank you so much for making it a smooth experience.”

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(Recycling) - Posted 5 years ago

“Brilliant service. Although the money is a little slow coming over which is no bother. Other than that great customer service the replies are great and fast and the staff can’t help you enough Would recommend.”

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(Recycling) - Posted 5 years ago

“Terrible I described phone as broken not working when actually it just had a cracked screen and turns on fine , you sent me an email saying it was in worse condition than described when actually it was better! Paid out 28 pound less. Terrible company use some other site will be giving reviews to website I found you through”

Helpful Report

(Recycling) - Posted 5 years ago

Thank you for taking the time to leave a review. The re-offer email did not say your phone was in worse condition than described. Rather, you were given the up-to-date website price as the original offer had expired. This is because the phone was not received by us within the 10 day timeframe (we did send reminder SMS and emails in an effort to help). I hope this helps clarify things, and apologies for the negative experience.

Posted 5 years ago

“Gecko have been great. A really clear and simple process. And you receive regular communication and email updates which brings assurance!”

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(Recycling) - Posted 5 years ago

“Kept us updated throughout and made a good offer for my old iPhone”

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(Recycling) - Posted 5 years ago

“Great experience :)”

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(Recycling) - Posted 5 years ago

“Great communication”

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(Recycling) - Posted 5 years ago

“Great and quick service”

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(Recycling) - Posted 5 years ago

“Experience was simple however wait times were much longer than expected and it actually took 6 days to process my phone.”

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(Recycling) - Posted 5 years ago

“I've purchased 3 iPhones for different family members from gecko mobile over the last couple of years and each time I've been very pleased with the quality of the product, the customer services and their communications. I would have no hesitation in either recommending them or using them again.”

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Posted 5 years ago

“Great experience. Quick and easy.”

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(Recycling) - Posted 5 years ago

“Nobody would buy my slightly bent iphone except this company. Payment was very prompt and amount was much higher than expected. Would definitely use again and will recommend to friends and family”

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(Recycling) - Posted 5 years ago

“Simple, easy and good value”

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(Recycling) - Posted 5 years ago

“Easy, stayed in touch the whole time.”

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(Recycling) - Posted 5 years ago

“Swift service and great price”

Helpful Report

(Recycling) - Posted 5 years ago

Gecko Mobile is rated 4.7 based on 2,110 reviews