Gecko Mobile Reviews

Name: Gecko Mobile
Address: Unit 16, Michael Browning Way, Exeter, Exeter
Rating: 4.74

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceeded my expectations, over the moon with my iPhone se. Many thanks.”

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Posted 6 years ago

“I'm loving my new Samsung S8, feels and looks like brand new! Thank you Gecko Mobile!”

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Posted 6 years ago

“After being offered an online price of £173 for a good condition iPhone 7, I was offered £66 after their inspection due to a chip on the screen and crack in the battery lense, neither of which were there when I sent the phone in. I Have explained this to them but it is my word against theirs, just wish I’d taken a photo of my phone before I sent it as it was in perfect condition (sent it in bubble wrap and 2 boxes so doubt it was damaged in transit). Others beware and make sure you have proof the phone was in good condition before you send it. I’m currently awaiting a response from them. I’ll keep you posted on what happens next.......”

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Posted 6 years ago

Hi Samatha, Thank you for taking the time to provide us with your valuable feedback, and for sharing your experience with others. Please contact our support if you feel your handset was damaged in transit. We can make a Royal Mail claim on your behalf. I can assure you your device was not damaged here as all items are opened and processed under CCTV, which I have reviewed. I can see that we took care when opening the package and processing your device. Your handset was not dropped or mishandled whatsoever.

Posted 6 years ago

“Gecko were the highest paying company on comparemymobile.com for my phone, they offered £240 for a phone on the basis that it was in working condition. The first problem was that the ‘free postage’ offered does not include tracking or insurance so I had to pay an additional £7 to post the phone. After receiving the phone they then sent a revised offer of £160 because the phone apparently failed a battery health check and had dents and scratches (there are no dents on the phone). I had the battery checked by Apple a month ago and they said there were no issues. Next time I won’t just go for the highest price. I’ll check which supplier has got the most good reviews.”

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Posted 6 years ago

Hi Nick, Thank you for sharing your experience and providing us with your valuable feedback. To my knowledge no other recycler offers fully insured postage. If they do, I am sure it would be priced into the offer anyhow. Similarly, if your device has heavy cosmetic wear and you do not want an adjusted offer, it may be worth using one of the few recyclers who do not evaluate handsets based on condition but offer less because of that. We ALWAYS pay the full price advertised for devices which are as described and meet our T&Cs. We do accept devices with normal cosmetic wear without adjusting the offer, however dents would be classed as "Poor" condition (the price and criteria of which are clearly displayed on our website, which you did not visit as you placed your order via a comparison site). Could you please reach out to our support and we will be happy to share the test records and photos of your handset (we are unable to contact you or look up your order as you only included your first name in your review). I am sorry our service did not work out for you this time, and we hope to see you again in the future.

Posted 6 years ago

“I sent 3 mobile phones to 3 different companies to sell and Gecko were easily the worst by some distance. They were the only company who I asked to send my device back to me, so poor was their offer. They initially offered me £48 for my I-phone SE so I sent it to them. They wrote back to advise me that there were "Too many scuffs and scratches across the device to qualify for "Good" Grade" - absolute nonsense and completely unfounded. I have photos of the front and back of my device to prove this is garbage. Their revised offer to me? £12 - A 75% REDUCTION! This is despite their FAQs reassuring people that they would only reduce the price "slightly" if a problem was found with the phone. Haha, what an absolute load of rubbish. I rejected their offer so they returned the phone to me I received the phone back today and not only did they NOT send back the original box which I sent it in, they left a stupid bar-code sticker on the back which took ages to remove. What an atrocious service to leave that on there for me to remove. There are a lot of good mobile recyclers out there - I would 100% NOT recommend sending your phone to Gecko based on my experience.”

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Posted 6 years ago

Hi Rich, I am very sorry to hear of your negative experience, but thank you for taking the time to share it with others and ourselves so we may improve. I can see you placed your order through a price comparison site, which means you would unfortunately not have been presented with our Good / Poor / Faulty condition options/criteria. If you had selected "Poor" then you would have got the price you expected, as according to our test records your handset had multiple scratches and scuffs. We ALWAYS pay the full price advertised for devices which are as described and meet our T&Cs. We DO accept devices with normal cosmetic wear without adjusting the offer, however multiple scratches and scuffs across multiple surfaces on the device would be classed as "Poor" condition I am afraid. I am sorry our service did not work out for you this time, and we hope to see you again in the future.

Posted 6 years ago

“Just Perfect. Thanks.”

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Posted 6 years ago

“Had a few issues but eventually resolved.”

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Posted 6 years ago

Hi James, Thank you for taking the time to share your experience with others, and to provide us with your valuable feedback. I am pleased to hear that this issue has now been resolved by our support, but do apologise that this transaction didn't go as smoothly as either of us would have liked. As you now know, your device was received without paperwork so we had no way of knowing who it belonged to when it arrived at our premises. Your device was placed in our unclaimed devices section, and we were able to identify it as yours once you provided us with the IMEI number of the handset. As I hope you can appreciate, we need some means of identifying the device as yours otherwise we are unable to process your order. We do provide instructions telling customers to include the paperwork with their trade in, and have systems and support in place for those customers who send in their devices without any means of us identifying the device as theirs. I do hope you can be somewhat understanding of the above, and we hope to see you again in the future.

Posted 6 years ago

“Condition adjudged poor when already sent despite an immaculate screen”

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(Recycling) - Posted 6 years ago

“Offered good price relative to others. Got sales pack next day and smooth quick process once item received. Didn’t knock price down for a few scratches on back of phone like other trade in sites. Defiantly recommended to others.”

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(Recycling) - Posted 6 years ago

“Amazing service. Swift and reliable.”

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(Recycling) - Posted 6 years ago

“The process is simple and the prices they quote are good but they hide the full terms and conditions away in order to deduct more than expected from their original valuation. The website says they only consider cosmetic issues when you class your phone as being in 'good' condition, but in actual fact they take the health of the battery into account as well, which allows them to easily deduct £25 (for an iPhone) off the amount offered. By that point the valuation of the phone on rival websites is lower than their adjusted one, so you have no choice but to accept it. Sneaky.”

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Posted 6 years ago

Hi Tom, Thank you for taking the time to provide us with your valuable feedback. I am pleased that despite your device failing the battery health check you were still offered the highest market price for your device, which you accepted rather than choosing to have it returned free of charge. We can only fit so much information on the front page of the website, but all customers are prompted to read our full terms and conditions before registering a sale.

Posted 6 years ago

“Very very poor communication never use these again”

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Posted 6 years ago

Hi Steven, I am sorry to hear you had a negative experience. We can be reached by phone within office hours, or you can email us for a response within 24 working hours. Please contact us and we will be happy to assist with any issues you may have.

Posted 6 years ago

“Tried recycling my mobile with another company first. A complete waste of time! Offer made was paid in full in my bank account within 24hrs of mailing my phone! Excellent and honest service. Thank you for not wasting my time.”

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Posted 6 years ago

“Phone was exactly how described i'm very happy with it and would recommend Gecko mobile”

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Posted 6 years ago

“Amazing service, sent my old phone off yesterday they received it today and transferred money immediately! Can’t rate them enough!”

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Posted 6 years ago

“Fast delivery happy with product”

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Posted 6 years ago

“Very impressed by the service. Quick to send the packing label and great being kept up to date via email every step of the way. I’ve used other mobile recyclers in the past but now I’ve found Gecko I will be back again. Thanks for great 5 star service.”

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Posted 6 years ago

“Thank you for iPhone....”

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(Shop) - Posted 6 years ago

“Good service and good value,quick delivery and would recommend your site Cheers.”

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Posted 6 years ago

“Perfect”

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Posted 6 years ago

Gecko Mobile is rated 4.7 based on 2,110 reviews