Gecko Mobile Reviews

Name: Gecko Mobile
Address: Unit 16, Michael Browning Way, Exeter, Exeter
Rating: 4.74

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast payment, sent prepaid envelope but I had to upgrade to special delivery due to phone value. Very good service overall.”

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Posted 7 years ago

“Very quick and efficient service - payment was received within hours of the device arriving with them. Only (very minor) qualm was that packaging received felt a little cheap in comparison to some higher profile competitors.”

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Posted 7 years ago

“No hassle, very quick and payed the amount they quoted”

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Posted 7 years ago

“Well what can I say..... I researched a couple of the companies that offered the highest price for my phone but the reviews were quite clear and they should not be trusted. Gecko was different, it offered a very good price with a prompt payment, and do you know what, that's exactly what happened. I got the price offered and having posted it on Monday afternoon, the money was in my account on Wednesday..... if I could awarded 6 stars I would have, there is no need to look elsewhere if it's a good price and honesty you are looking for. JB”

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Posted 7 years ago

“Awesome service. Best price but also seemed to have best reviews which is what I went for. Sold my IPhone 6s to them Posted it Thursday Lunchtime Friday afternoon money in back account. Emailed every step of the way when they received it, when it was being checked and when money was in account. Cannot fault at all will defo use the axe guys again. Thanks for a smooth transaction .”

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Posted 7 years ago

“Have a price and free post label all in minutes. Money in my account next day. Brilliant!”

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Posted 7 years ago

“Pleasure to deal with, pack arrived as promised. Received an email to confirm receipt then another to advise the item had been processed and one more confirming the amount agreed had been deposited into my account. Fuss free!”

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Posted 7 years ago

“Sent my phone in during the Christmas break and was warned that processing may take longer than usual. I received the full amount they quoted for my faulty iPhone, to my PayPal, the same day they received it. Very impressed! Will use again in future.”

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Posted 7 years ago

“Easily the very best out of all the recycling companies I have used I dI'd not have to contact them to chase up payments. Everything was done in a speedily and professional level. Believe me when I say that if you are thinking g of recycling then do not considerror any other company other than Gecko Mobile...SIMPLY THE BEST. Good job guys!”

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Posted 7 years ago

“Quick and easy enevlope arrived sent off email to confirm they received few hours later email saying payment been made in my bank within 1 hour Great service”

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Posted 7 years ago

“5 star service all round! will use again for certain. Highly recommended.”

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Posted 8 years ago

“Great to deal with, would recommend.”

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Posted 8 years ago

“Very good service what you say you do”

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Posted 8 years ago

“Seamless ease of organising the transaction and paid immediately upon receipt of the iPad. Very impressed”

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Posted 8 years ago

“Even though I'd missed the deadline for sending the iPhone back (Apple had a 2 to 3 week delay in sending the 7+ black to me) gecko honoured the initial estimate. Great communication, great service and great price. Do not be put off by the bad reviews, these all look like they are from people who didn't tell the truth when filling out the details. I will definitely use again.”

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Posted 8 years ago

“I hardly ever write reviews but when the service is so rapid and satisfying you can't resist. From beginning to end everything was so rapid and no hick ups. From when I got quoted, I revived the send out pack in couple of days. Everything was inside, didn't even have to print the labels or anything. Took it to post office next day and it was with them in 1 day and letting me know through email confirmation. Payment was a couple of hours after they received it. All went smooth and the highest quote of all other companies. Highly recommend!!”

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Posted 8 years ago

“Very good and efficient service. Sent my device in on Wednesday, had the money that was quoted by Friday.”

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Posted 8 years ago

“customer service very poor was paid eventually no use having a phone number if no one ever answers it”

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Posted 8 years ago

Hi Damien, thank you for your feedback. I have looked into your case and see that the reason payment was not made same day was that you sent in a device which was locked to a Samsung Account. This anti-theft feature meant that we were unable to process your order until it had been removed by yourself. We do state on our website, confirmation email, information booklet and also in our T&Cs that all anti-theft features such as iCloud Activation Lock, Google Account Protection and Samsung Account protection must be removed prior to posting the device as we can't process these devices. I can see that you were paid the same day you removed the Samsung Account protection, so returning the handset was not necessary. I hope this explanation is sufficient for you to revise your negative review? We would really appreciate that as we do work very hard to please our customers and iron out any issues that may arise.

Posted 8 years ago

We answer all emails within 24 hours of receiving them, often much sooner.

Posted 8 years ago

“Quick and efficient process to send the phone and quick payment too. Will be using again.”

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Posted 8 years ago

“Very prompt service and would definitely recommend gecko mobile. I went with gecko as they gave me the best price by far no other website came close to gecko!”

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Posted 8 years ago

Gecko Mobile is rated 4.7 based on 2,110 reviews