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Gecko Mobile Reviews

4.7 Rating 2,110 Reviews
94 %
of reviewers recommend Gecko Mobile
Company Reviews Product Reviews
286
 Questions Metrics
4.7
Based on 2,110 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Gecko Mobile Reviews
Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Luke
Verified Buyer
“Quick and easy, paid same day as it was delivered!”
Helpful Report
(Recycling) - Posted 4 years ago
Angela
Verified Buyer
“Very good, easy, and quick. The only downside was that they knocked off £10 the value. 3mm crack to the camera which I thought was allowed in the "poor" condition description.”
Helpful Report
(Recycling) - Posted 4 years ago
Sean
Verified Buyer
“Good price, postage info arrived quickly, payment arrived quickly - all really faultless!”
Helpful Report
(Recycling) - Posted 4 years ago
Eleanor
Verified Buyer
“Good offer, fast service! Very very happy customer”
Helpful Report
(Recycling) - Posted 4 years ago
Barry
Verified Buyer
“Fast efficient and completely informative. Thanks.”
Helpful Report
(Recycling) - Posted 4 years ago
Sara Petrai
Verified Buyer
“Really honest company and great communication. When my phone broke they replaced it straight away under the warranty and they even send it back abroad. Great and recommended.”
Helpful Report
(Shop) - Posted 4 years ago
Atiya
Verified Buyer
“Very happy with the amount that I received. Was over double what the competitors were offering. Very fast too, and good contact maintained. Will definitely only be using this service from now on.”
Helpful Report
(Recycling) - Posted 4 years ago
Susan
Verified Buyer
“Great service once phone received, although offer only lasts 10 days and the packaging came on the 10th day, so posting out could be faster. Overall great though.”
Helpful Report
(Recycling) - Posted 4 years ago
Charlotte
Verified Buyer
“I am very pleasantly surprised by my experience with gecko Mobile, they have extremely fast and great service. I can’t recommend enough. I will telling everyone I know to use this service the next time they need to trade in their old phone. Can’t thank you enough.”
Helpful Report
(Recycling) - Posted 4 years ago
Frank
Verified Buyer
“Said there was a problem with the battery but phone was working fine and just passed a health check”
Helpful Report
(Recycling) - Posted 4 years ago
Jean
Verified Buyer
“First time using GeckoMobile Great service good communication fast payout”
Helpful Report
(Recycling) - Posted 4 years ago
David Burnside
Verified Buyer
“First, the good news. I have ordered four phones from you, and had to return two. The first return was successful and the two phones I have kept were successful . Top marks The other phone I ordered I paid For you to install a new battery. The refund I received was minus £30 for the battery. I was told that it was in the terms and conditions that the new battery couldn’t be refunded. I have to say this was beyond Infuriating. wherever the term was telling me that the new battery cost could never be refunded I didn’t see it. I returned the box unopened. I had attempted to cancel the order as soon as I made it but because of Covid restrictions, it seems no one got to my email until the phone had already been dispatched.. I have had several emails asking for feedback and have been too irritated to reply previously. If you want a happy customer who will recommend you, please do the right thing and refund me for a battery That was obviously part of the order I made. Thanks david”
Helpful Report
Posted 4 years ago
Paul
Verified Buyer
“Great service. Got paid what was quoted within 1 day of them receiving the phone. Will definitely use again.”
Helpful Report
(Recycling) - Posted 4 years ago
Barbara
Verified Buyer
“So fast! Amazing customer service from Kimberley whose email responses were so efficient and polite! Money went straight into my bank account as soon as my order was processed. No quibble! Really happy and would highly recommend! Thankyou”
Helpful Report
(Recycling) - Posted 4 years ago
Jessica
Verified Buyer
“Brilliant service with smooth and fast process!”
Helpful Report
(Recycling) - Posted 4 years ago
Laura
Verified Buyer
“Very good and kept me up to date with progress”
Helpful Report
(Recycling) - Posted 4 years ago
Sasha
Verified Buyer
“Very fast and quick process. Even when I got details on the device wrong they solved it and re offered me without any hassle will deffinatly use again!”
Helpful Report
(Recycling) - Posted 4 years ago
Danielle
Verified Buyer
“Not stressful veryy straight forward”
Helpful Report
(Recycling) - Posted 4 years ago
Sarah
Verified Buyer
“An exceptional service ! My postage kit arrived within 2 days of request. I sent off my handset on a Friday afternoon and the monies were in my account on the Monday afternoon. You receive an update every step of the process too. Would highly recommend this company”
Helpful Report
(Recycling) - Posted 4 years ago
Chris
Verified Buyer
“Easy and convenient”
Helpful Report
(Recycling) - Posted 4 years ago
Gecko Mobile is rated 4.7 based on 2,110 reviews
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