Gecko Mobile Reviews

Name: Gecko Mobile
Address: Unit 16, Michael Browning Way, Exeter, Exeter
Rating: 4.74

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It dies quick”

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(Shop) - Posted 3 years ago

“Great iPhone in almost brand new condition. Very pleased with this purchase.”

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Posted 3 years ago

“Amazing condition phone and quick delivery. Great prices too”

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Posted 3 years ago

“I loved the iphone 6 except I thought I had a faulty camera and when I emailed I received a very courteous and efficient reply. Anyway my granddaughter soon sorted my camera out-it was just my inexperience Very pleased. My granddaughter and family use the Gecko too.”

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(Shop) - Posted 3 years ago

“Great service. Paid the price stated. Fair assessment. Quick payment transfer. Will use again.”

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(Recycling) - Posted 3 years ago

“Excellent, fast and quality service. I would 100% recommend to anyone and I will definitely be a returning customer.”

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(Recycling) - Posted 3 years ago

“Excellent service. Sent phone off on Saturday and had the payment on Tuesday. Kept me updated every step. Fab service thank you!”

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(Recycling) - Posted 3 years ago

“The phone was failed because it was claimed to have many numerous deep scratches in the screen. I believe the phone was in good condition with no significant marks to either the screen or the case. The offer was reduced from £88.50 to £55.52! I accepted it because I couldn’t be bothered to go through the process of somebody else providing a high initial quotation only to find that it was a figure that would never be paid. Needles to say I will not be recommending you and will almost certainly never use the service again. Also telephone contact doesn’t exist Very disappointed!”

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(Recycling) - Posted 3 years ago

“was such an easy process and feel like a got a really good deal for my old phone. no hassle of printing labels off as a return pack is sent to you. would definitely choose gecko for phone recycling again.”

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(Recycling) - Posted 3 years ago

“Fantastic service. Didn’t argue the price enough though the phone had a fair amount of damage”

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(Recycling) - Posted 3 years ago

“Excellent service & very quick response.”

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(Recycling) - Posted 3 years ago

“Your processing system is very efficient. However, it’s not easy to find out the exact model of the device. That is probably not your fault but it is the hardest part of the process.”

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(Recycling) - Posted 3 years ago

“not the best service, lost phone then offered a much less price for phone. experience quite disappointing and stressful. much improvements required”

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(Recycling) - Posted 3 years ago

Hi Natasha, Thank you for taking the time to share your feedback. I can see your phone was located in our Unclaimed Area, where phones are stored when they arrive without a way to identify their owners right away. Your phone had a cracked rear glass, which our website explains makes the phone Faulty, and so our Team offered you a more accurate value. We thank you for accepting this offer, instead of requesting your phone be returned to you for free.

Posted 3 years ago

“Service didn't run smooth as phone was lost after receipt by gecko. Then price was reduced from the quote (what a surprise!) even though the phone had always been kept in a case. We didn't get chances to query the quote and the payment was made. I would not use this service again and do not recommend gecko.”

Helpful Report

(Recycling) - Posted 3 years ago

Hi Philip, Thank you for taking the time to share your feedback. I can see your phone was located in our Unclaimed Area, where phones are stored safely if they arrive without a way to identify their owner right away. Our Technicians emailed to offer a new value, and after five days without your response to request a free return, the payment was automatically sent to you as advised.

Posted 3 years ago

“All good”

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(Shop) - Posted 3 years ago

“Prompt response and prompt action”

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Posted 3 years ago

“I ordered an I Phone 7 which was described as "good". When it arrived, very promptly, I would have described it as perfect! Great service and I would have no hesitation in using Gecko mobile again.”

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(Shop) - Posted 3 years ago

“Great, fast service and good quality product”

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(Shop) - Posted 3 years ago

“Brilliant service & fast , got exactly as I was quoted which I didn’t think I would get as back was badly damaged. 5 stars & would definitely recommend 😀”

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(Recycling) - Posted 3 years ago

“brilliant service from beginning to end”

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Posted 3 years ago

Gecko Mobile is rated 4.7 based on 2,110 reviews