Gecko Mobile Reviews

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Asked by Simon Fell (1 year ago)

How on earth do I get a human at Gecko to talk to me over the phone!!!

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Asked by Hayley Thomas (2 years ago)

Hi Hayley, we plan to introduce telephone support shortly. In the meantime, please reach out to us via the chat function or contact form on our website, for a response within 24 hours (Monday-Friday).

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Answered by (2 years ago)

How do I get a response about a phone I purchased that arrived and it’s meant to be in excellent condition but it’s not so I want to return it and get a refund.I have emailed twice and tried to call but no response

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Asked by Gillian (3 years ago)

Hi Gillian, please reach out to us via the chat function or contact form on our website, for a response within 24 hours (Monday-Friday).

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Answered by (3 years ago)

I have never had an iPhone before mainly because I am terrified of losing it! But I have a small business buying and selling vintage textiles and eclectically and need to take extensive photographs to send to clients and also do research. Apart from meeting a phone for calling and receiving calls. But I am not a geek and I do not like to have my mobile on my wherever I go. However I am really pressurised now mainly for business. I would like to keep the same number as I already have .... my old mobile is really basic. And has now stopped working due to not connecting with the charge properly anymore . If I buy a second hand iPhone what so,i need to do as far as having a contract is concerned and how to get running ... IAM very interested .... K B

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Asked by Karina (4 years ago)

Hi Karina, thank you for your question. All of our refurbished iPhones are unlocked, which means they will work with a SIM card from any network (whether on contract, or pay-as-you-go). I hope that helps? Please reach out to our support if you have any further questions.

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Answered by (4 years ago)

What happens if you receive the phone then want to pay me a lower offer?

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Asked by Elanor Povey (4 years ago)

Thanks for your question. We would only make an adjusted offer if the device is not as described, or does not meet the guidance on our website/T&Cs. If an adjusted offer is made you can accept it to be paid, or reject it to have your handset returned free of charge.

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Answered by (4 years ago)

I’ve got a quote from you to sell my iPhone XS. The phone is fully working however the screen is cracked. So would that be ok under faulty?

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Asked by Natasha (4 years ago)

From what you said the phone would be OK under faulty. Though please be aware the final price is always subject to testing and our full T&Cs.

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Answered by (4 years ago)

I sent my mobile to you to trade in and posted it on Saturday. Any sign yet?

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Asked by Holly jones (4 years ago)

I sent my phone off and have not had a payment it been over a week now am going to report it later on if I don’t hear back from anyone

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Asked by Nichole price (4 years ago)

Sorry to hear that. Usually this happens because a phone arrives without any paperwork or Order ID to identify its owner. Please contact our support who will be happy to help.

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Answered by (4 years ago)

Good morning I have an iphone 6s with a cracked screen but with id, camera front and back working perfectly How much would be the value?

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Asked by Daiana (4 years ago)

Please refer to the "Faulty" price on our website: https://www.geckomobilerecycling.co.uk/

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Answered by (4 years ago)

When sending my handset off, do I have to include the charger and earphones as well?

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Asked by Chloe (5 years ago)

Hi Chloe, please include the handset only. You shouldn’t include any accessories as they can’t be returned.

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Answered by Alex (5 years ago)

If I bought a phone from this website and returned it to you due to faukt how long would it take you to replace or fix the phone

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Asked by Sabaa (6 years ago)

Hi Sabaa, Gecko Mobile Shop thoroughly test all items prior to shipping. But in the rare event your phone did develop a fault, Gecko Mobile Shop aim to repair or replace faulty items within 1-2 working days after receiving the item.

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Answered by Alex (6 years ago)