Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,785 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always pleased with Geeks on Wheels service. Bryn listened to my story and carefully explained what he was doing. Thanks Carril Karr”

Helpful Report

Posted 3 years ago

HI Carril, Thanks for the good feedback, it's great to hear back when our client's experiences are good. We're hopeful we can help you again in the future.

Posted 3 years ago

“Great and quick service. Friendly staff. Fixed the issues i had without any complications.”

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Posted 3 years ago

Hi there Ruan, thank you very much for the awesome review and feedback! We are glad to hear that all go sorted without any troubles.

Posted 3 years ago

“all good thanks”

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Posted 3 years ago

Hi there, you are most welcome! Thank you.

Posted 3 years ago

“I am a repeat customer. I work at home and use the computer but am not a digital tech person. I am old and analog. Geeks on wheels offer an expertise which facilitates my computer and new apps usage. And since ther service at y home, schedule is up to my convenience. Reco Reuben,, if your computer is an apple Mac series. Not everyone can work both Windows and apple. Great. Problem solved, learn a bit each time, no hidden costs, all good!”

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Posted 3 years ago

Hi there! First of all, thank you for the wonderful feedback and taking the time to let us know of your experience. We are thrilled to hear that Reuben's visit was top notch and to the standard you have come to expect after years of service. Tech never stops evolving so it is always great to learn new things along way. We look forward to seeing you again when the need arises.

Posted 3 years ago

“Got sorted out issues I needed reviewed. Weren't able to help on one particular problem, and turns out the sales assistants at Warehouse Stationery knew more which was surprising, but may not have been his expertise.”

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Posted 3 years ago

Hi Claire, thank you for the feedback! Sorry to hear we weren't able to help out 100% but we are always learning and willing to learn. Feel free to contact the Call Centre on 0800 424 335 and let us know about the outcome from your visit.

Posted 3 years ago

“Carl was very helpful and tried many ways to get the system functioning, albeit without success. Have re-contacted. ISP to try and fix from their end. No fault of Geeks on Wheels. Thanks guys.”

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Posted 3 years ago

Hi Carla, thank you for taking the time to leave us this review. Sorry to hear we couldn't do any more onsite. Please do let us know if you need anything done after the ISP has been in contact / attempted to fix. Hopefully all comes right afterwards!

Posted 3 years ago

“Punctual, friendly service. Identified and solved 3 out of 4 problems. Computer slowing down because of age. Gave me options to solve this.”

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Posted 3 years ago

Hi there Gary, thank you so much for the honest review and feedback! Glad we were able to get you to a point of what to do next. Feel free to give us a call back if you need.

Posted 3 years ago

“Dependable, helpful and thorough in following up issues.”

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Posted 3 years ago

Hi Jessie, thank you very much for the review!

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thank you Clarry!

Posted 3 years ago

“We really like using Geeks on Wheels and the service is excellent. It was just disappointing that when we went to use the computer it had a password/passcode on it that we didn’t know so we can’t use the brand new computer that we paid nearly $3000.00 for. We now have to get the tech back and we have busy lives which is a pain.”

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Posted 3 years ago

Hi Derek, thank you for letting us know. It can be a bit disappointing when things like this happen, so our apologies that this was the case. We have passed on the message to the tech in question who has sent you an email with the details earlier this morning. If you are not able to resolve it with the provided details then feel free to call the Call Centre on 0800 424 335 and we'll be able to book a Follow Up appointment at a time that suites yourself to get it resolved.

Posted 3 years ago

“Very good and helpful service”

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Posted 3 years ago

Thank you very much for the review!

Posted 3 years ago

“Found Sanju very pleasant and very helpful and knows his job,would ask for him again if need be”

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Posted 3 years ago

Thank you for the lovely feedback for Sanju! We are glad to hear that his visit all went well.

Posted 3 years ago

“I'd made a mess of my iMac's 'innards', well beyond my capacity to sort out the mess. I was impressed with Kevin's determination to find the causes of, and thence solutions to, the problems. I'm grateful for the great job he did.”

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Posted 3 years ago

Hi Pauline. If you’re pleased, we’re pleased. Thank you. Kevin will be pleased you were impressed with his work. We look forward to the next time we can help you with your technology.

Posted 3 years ago

“While not being able to sort out all my computer issues in the allocated time, Donovan the technician was friendly, efficient and knowledgeable. I would not hesitate to recommend Donovan to anyone.”

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Posted 3 years ago

Thank you Lynne! Donavan will be pleased to hear you enjoyed your appointment with him despite one of the issues not being able to be fixed.

Posted 3 years ago

“although geeks on wheels were unable to help me. I found them professional and very aproachable. and willing to help me”

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Posted 4 years ago

Hi Maree. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual standard. Thank you for giving us the opportunity to rectify the situation and letting us know about it in the first place. All the best, BrianC.

Posted 3 years ago

“The assigned Geek did not solve the problem of a phantom account appearing in Windows 10. which was subsequently found to be associated with ESET which can create a Phantom account. The Geek Manager contacted me promptly and refunded the cost of the visit.”

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Posted 4 years ago

Hi John. Thanks for sharing your experience and giving us the opportunity to correct your experience. We regret that the Geek you saw was unable to resolve the issue while onsite with you. We have turned this into a learning opportunity to help improve our technician's knowledge to meet our normal high standards. Thanks again for taking the time to review us! We hope to see you again in the future!

Posted 4 years ago

“Glen was fine, and altho' we were only doing a 'Computer WOF' we would be happy to have Glen back for any future assistance required. The payment was made at the time to Glen. Regards”

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Posted 4 years ago

Hi Bob, many thanks for the wonderful review for Glen. That is excellent to hear and I'm sure he will more than happy to see you again if and when you require it!

Posted 4 years ago

“Sam was my technician and did aa good and honest appraisal with the result that I now have a new computer which he has installed. There was a technical issue with transferring date to the new computer, not helped by the Microsoft system being temporarily down with the result that it was necessary to attend to this remotely later in the day. Andi J (hope I've got this correct) was my contact and I must say he was absolutely incredible, checking various aspects and keeping in touch the whole time. Well done Geeks.”

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Posted 4 years ago

Hi John. Wow! This is excellent feedback for both Sam, Andy(H) and for us. First of all, thank you very much for the wonderful review. Glad they were able to get you all sorted and hope you are enjoying the new computer. The slight hiccup / delay with the Microsoft outage was not a fun time for everyone when that happened. We will pass on the feedback to both Sam and Andy as they will greatly appreciate it. Many thanks once again.

Posted 4 years ago

“Unfortunately, my usual Geek, that has been coming to us is no longer with you guys. :( However, I was pleased to have Joseph come, and found him to be patient, and answered the many questions I had. Will be happy to have Joseph come again :)”

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Posted 4 years ago

Hi Irene, very sorry to hear that your usual tech has moved on but on that flip side of that coin, happy to hear that hopefully Joseph will be the new “go-to” going forward :) Thank for the feedback for him, he and us greatly appreciate it.

Posted 4 years ago

“Good service tailored to my needs, thanks”

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Posted 4 years ago

You are most welcome Tony, thrilled to hear!

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 6,785 reviews