Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,549 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,549 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We lost our internet connection and arranged for Geeks on Wheels to come and fix the problem. Rein arrived, took one look at everything, restored the connection and made sure that Netflix and Youtube were working again, all in a very professional and friendly manner. Excellent service.”

Helpful Report

Posted 2 years ago

Hi Alan! Thanks for leaving us such a wonderful review. Awesome that we were able to help with your internet, and were able to ensure that all your apps were working again! Rein prides himself on giving our customers a great experience, and executing it in a professional and friendly manner. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“very expensive”

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Posted 2 years ago

Oh dear. That is so disappointing to hear! We are much more used to our customers feeling our service was good value for money. There is something we obviously need to put right here so we'd love to speak to you to better understand your experience. If you could contact us on 0800 424 335 and ask to speak to Reuben or Andy so we can discuss this further that would be great.

Posted 2 years ago

“Martin was thorough and got our internet back up and running. Great knowledge and easy-to-understand explanations.”

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Posted 2 years ago

Hi Lynne! Thank you for the feedback! Martyn will be stoked to hear your kind words! He values any feedback he gets. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“Excellent customer relations”

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Posted 2 years ago

Hi Michael! We focus hard on giving excellent customer relations, so I'm thrilled to hear that our hard work is paying off! Thank you for this amazing feedback!

Posted 2 years ago

“Great service, punctual, respectful, did not waste time in doing what needed doing. Explained matters in easy to understand terms.”

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Posted 2 years ago

Thank you so much, Debbie! It’s incredibly satisfying to get such great feedback. Being easy to understand is certainly an important aspect of our service. We’re looking forward to the next time we can help you.

Posted 2 years ago

“Wonderful service, lovely, patient, knowledgeable geek. Solved all my problems and answered my queries with an easily understood explanation, expertise and efficiency. Fantastic, thank you.”

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Posted 2 years ago

Hi John! Thanks for leaving us such a wonderful review. We pride ourselves on providing excellent expert service and your positive experience reaffirms our focus on customer satisfaction. Thank you again.

Posted 2 years ago

“Prompt appointment. Technician was able to check and set up all connections as I required. Very satisfied with result.”

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Posted 2 years ago

Hi Bill. Satisfied customers mean so much to us. We work really hard to offer the BEST customer experience so thank you for your feedback.

Posted 2 years ago

“Fantastic, in the past we have had Nick handle our computer problems, but today we had Sam and he was really good, knowledgable, and able to sort everything we needed done. Huge thank you.”

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Posted 2 years ago

Hi Tina! We love to see continuously satisfied customers! Both Nick and Sam are great technicians and are very committed to help their customers get upskilled in the tech world! We’re looking forward to the next time we can help you.

Posted 2 years ago

“We found Ross very helpful and informative and kind to a couple of "oldies". We would recommend "Geeks on Wheels" to others. Thank you so much”

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Posted 2 years ago

Hi Bronwyn! We're really pleased you had such a great experience! Ross will be thrilled to hear your kind words! Thank you for the feedback!

Posted 2 years ago

“Had the most wonderful experience. We had martyn who worked over and above for us. Thank you so much. You are amazing”

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Posted 2 years ago

Hi Justin! Glad to hear Martyn was able to go above and beyond for you! We will ensure we pass this on to him; you're amazing too!

Posted 2 years ago

“I was very impressed with the service from Harry today and it was a pleasure to have him in our home”

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Posted 2 years ago

Hi there, Dorothy! So glad to hear that Harry was such a pleasure to have, I'm sure he loved being able to help with your tech troubles! If you ever need further assistance, feel free to give us a call.

Posted 2 years ago

“The service was excellent. Rein was easy to deal with and answered all our queries in a way that was easy to understand and follow. His advice was most helpful”

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Posted 2 years ago

Appreciate the feedback, Garry! Rein is a super knowledgeable tech and he will love hearing this feedback about himself! Thank you for the review!

Posted 2 years ago

“Some really helpful tips around email on things I had struggled with for some time”

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Posted 2 years ago

Thank you! Glad we give you some good and helpful tips for your emails!

Posted 2 years ago

“All good. All Phone correspondence and communication was great. Turned up on time. Gave me good options for moving forward. Only issue would be the time and money over the hour due to the computer doing a memory test. If this is started in that first hour, there should be some dialogue about the extra cost during this time. I could have done that test myself again, as I said I had done one already, and not gone over the inital hour.”

Helpful Report

Posted 2 years ago

Hi Mark. We really appreciate feedback from our customers about their experience. It's pleasing to hear we could offer sound advice for moving forward with your tech. If you would like to discuss the additional time, please give us a call on 0800 424 335 and ask to speak to Reuben and we can investigate this further to find a remedy

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you so much, Lisa!

Posted 2 years ago

“Great explanations from James about why our Wi-Fi setup wasn’t working and how to fix it. Im pleased with the service and would recommend. Cheers”

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Posted 2 years ago

Thank you for your time, Pascal! James always aims to make sure every customer understands what is happening with their tech and finds the best way to improve it for his customers! He will be so glad to hear that you enjoyed his time.

Posted 2 years ago

“Very helpful and knowledgeable service from Vaughan. We found him great to deal with, friendly and courteous person. Would have no hesitation in using Geeks on Wheels again. Thank you.”

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Posted 2 years ago

Hi Terry! Vaughan will be thrilled to hear such amazing feedback! We always want to ensure our customers get the best quality service because you deserve it! Feel free to give us a call if more tech troubles come up.

Posted 2 years ago

“Excellent staff.”

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Posted 2 years ago

Thank you, Wendy! We make sure to have excellent staff, for excellent customers like yourself.

Posted 2 years ago

“Great service, very knowlegable technician and a nice guy. Thank you.”

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Posted 2 years ago

Thank you, Tony! We aim to make sure everyone gets the top service possible, so if you're happy, we're happy.

Posted 2 years ago

“Very knowledgeable & friendly”

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Posted 2 years ago

Hi Cathy! Thank you for the review!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,549 reviews