Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Professional. Informative.”

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Posted 2 years ago

Thank you Martyn for the great review!

Posted 2 years ago

“Tim was great and fixed everything explaining as he went. And my cat thought he was OK too🤣”

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Posted 2 years ago

Hi there, Di! Glad to hear Tim could help sort out all your tech troubles! And that he got along with your cats too haha!

Posted 2 years ago

“Ginoh solved all my problems in a pleasant and professional manner. He presented himself well - was well dressed and groomed. Thank you.”

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Posted 2 years ago

Hi Lea! Amazing to hear such positive feedback about our techs! Gino definitely is very well presented for his work. He will be thrilled to hear this, thank you for the review!

Posted 2 years ago

“Paikea was an amazing help. He was able to quickly ascertain the issues and was able to explain these to me effectively. I would definitely use this service again (and no doubt will!).”

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Posted 2 years ago

Thank you for the review! Paikea will be so happy to hear this feedback! We love to make sure all customer's tech troubles are resolved!

Posted 2 years ago

“Thank you very much a job well done.”

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Posted 2 years ago

Thank you for the great review!

Posted 2 years ago

“Martyn arrived when he said he would, checked all my concerns on my computer and also set up a free virus protection programme.”

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Posted 2 years ago

Hi Carol! Martyn is an awesome tech! It's good to hear he was able to sort out all your concerns without any trouble. Thank you for the review!

Posted 2 years ago

“Had the expertise to solve the problem”

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Posted 2 years ago

Thank you, John! We always make sure our technicians know as much as they can to solve any task!

Posted 2 years ago

“John was a great help to me. Checked that everything on my laptop was behaving as it should, fixed a couple of errors, and also gave me some advice on how to look after my laptop. A very pleasant and helpful young man”

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Posted 2 years ago

Hi Doreen! When you're happy, we're happy! John is a great technician and I'm glad you had an amazing experience with him! If you ever need any more help with your tech issues, just give us a call!

Posted 2 years ago

“Thanks for the excellent service provided by John in Wadestown Wellington this afternoon. He is a good communicator as well as a good technician.”

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Posted 2 years ago

Thank you for the review! John will be so happy to hear this amazing praise! He certain is a great technician.

Posted 2 years ago

“We were really pleased with the service man that came . He was polite and easy to talk too. The job got done to a great conclusion. Thank you.”

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Posted 2 years ago

Thank you so much, Trish! Glad to hear our technician was a great asset to you during the appointment! We always make sure that we can offer the best service possible.

Posted 2 years ago

“Lafi was very efficient in sorting out the issue in question. Definitely would use Geeks on Wheels again”

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Posted 2 years ago

Thank you for the review, Stephen! We will let Lafi know your feedback, he will be happy to know!

Posted 2 years ago

“Efficient and friendly service – fixed my two specific issues and did a general clean-up of my Mac.”

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Posted 2 years ago

Hi Geoff, glad to hear we were able to fix up your issues and help you a little bit more! We pride ourselves on good service, so thank you for letting us know that we are achieving those goals!

Posted 2 years ago

“Josh was such a great help to me as I had been scammed. Josh cleaned all devises and explained a few handy tips and what to look out for. Really appreciate the assistance and his service. Would totally recommend you guys.”

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Posted 2 years ago

Hi there, Marie! Scammers are the absolute worst, but we are glad that Josh was able to resolve those issues and give you tips to avoid any future scams! Stay safe out in the online world.

Posted 2 years ago

“John was so great in sorting us out was impressed with his help as we are not very good on computers etc., thank you John”

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Posted 2 years ago

Thank you for the review, Brian! John is certainly a great tech and he will be happy to hear you think so too!

Posted 2 years ago

“Jack was very helpful and did the job with no hassles.”

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Posted 2 years ago

Hi there Barbara! Thank you for the kind review! We will pass this on to Jack, he will love to hear the feedback!

Posted 2 years ago

“Great service .Good advise given . Manner polite and approachable. Good knowledge of what the problem was Solved easily . I highly recommended Geeks on wheels money worth spending”

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Posted 2 years ago

Hi Georgina! Thank you for the high praise and recommendation! So happy to hear that we were able to give good, polite, approachable service! If you ever need more help with your tech troubles give us a call!

Posted 2 years ago

“I used the chat function initially as I didn't want to get a tech out until I knew it was an issue they could actually help with. The tech who came out was super lovely but wasn't aware of any workarounds to the issue I had so had to google like I had - the workaround found online didn't help so the tech rang a colleague for further advice & as it turns out it's a hardware issue so no workaround could resolve it and I was then given some info passed on from the other tech re what I need to purchase to try to resolve the issue. I think in terms of value for money this is advice I could have been given from the chat rather than a tech coming out & paying $152 for this advice. A bit disappointed to be honest.”

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Posted 2 years ago

Hi Donna. Thanks for sharing your experience. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. Thank you for taking the time to discuss this with our Auckland manager to come to a solution. Please feel free to call 0800 424 335 if there is anything else you may need. Thanks again for the feedback!

Posted 2 years ago

“Resolved all my issues efficiently and promptly”

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Posted 2 years ago

Hi Don! Glad to hear we were able to help sort out all your tech troubles! Thank you for the review.

Posted 2 years ago

“very knowledgeable, fast service.”

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Posted 2 years ago

Thank you for the great review, Lee!

Posted 2 years ago

“I was really happy with the service I received from Paikea, he was ver patient sorted out my computer issue and had a look at our Wifi, we decided to up grade this and he made sure all the devices were working.”

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Posted 2 years ago

Hi there, Chantelle! Paikea is a great technician and he will be thrilled to hear this. Thank you for taking the time to leave a great review!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews