Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,539 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always use Geeks to solve my problems. Their service is prompt and efficient. Kay Spence”

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Posted 1 year ago

Hi Kay! We are so proud to hear that we have been able to give good continuous service! Thank you for the review.

Posted 1 year ago

“Weonsuk’s service and advice was exceptional and he’s a valuable asset to your company”

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Posted 1 year ago

Hi Michael! Thank you for your review! We will let Weonsuk know he did a great job for you, so he gets the praise he deserves!

Posted 1 year ago

“James was brilliant. Efficient and fixed our issues quickly. Highly recommend Geeks on Wheels service.”

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Posted 1 year ago

Hi Matt! It sounds like James did an excellent job in getting your tech troubles sorted out! Thank you for the review and your high recommendations!

Posted 1 year ago

“KieranG was a very nice guy & helped us out tremendously . Would definitely use this company again.”

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Posted 1 year ago

Hi Angela! We're thrilled to hear that Kieran's work was of tremendous help and instilled in you the confidence to use us again! If you need further help with any tech troubles, feel free to call us!

Posted 1 year ago

“Helped me to understand what had happened and how to fix it. Also gave me some quick fix options to tidy up my files.”

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Posted 1 year ago

Hi Vicki! Thank you for sharing your experience with Geeks on Wheels! We value customer feedback so we know how we are going with our work! Being able to communicate well so our customers understand what’s happening is key to us so that you can be up skilled in your tech knowledge too! We’re proud to hear our technician did that for you. Thank you for the review!

Posted 1 year ago

“This team know their stuff. They give you step-by-step information on the problem and give excellent advice on how they can or can't solve the issue. I had SamR come out to check on my laptop which wouldn't shut down and although it was beyond repair, he gave me great advice on what I needed in the way of a new laptop or a tablet. A great all-round experience with Geeks On Wheels and I will be going to them in the future should I need help again. Thank you SamR for all your help and advice. I highly recommend this team.”

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Posted 1 year ago

Hi Jean! Wow! Thank you so much for such high praise! We’re proud to hear that Sam was able to give good clear step by step instructions on what was happening and the best solutions for you as we think it’s very important to make sure the customer is aware of every step! We will let Sam know you greatly appreciated his work and thank you again!

Posted 1 year ago

“Very helpful worker”

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Posted 1 year ago

Hi Pat! Thank you for the 5-star review!

Posted 1 year ago

“Vaughan did a good job and explained things well. It is good also to get the Malware protection contract. He brought my old computer up to as close to the latest version that this computer can go to. So happy with that.”

Helpful Report

Posted 1 year ago

Hi Michael! Malware protection is so important in this day and age with scams and viruses on the constant rise, so it’s great to hear that Vaughan was able to get you on so good protection as well as get your old computer back into as working order and it can go!

Posted 1 year ago

“Anthony was patient, respectful and thorough, when resolving the issues I had with my device. Outstanding at his job. Thankyou”

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Posted 1 year ago

Hi Kathy! Patience is super important with technology, sometimes it has a mind of its own! We’re glad to hear Anthony was able to exercise patience while being thorough and respectful! Thank you for the review!

Posted 1 year ago

“They came very quickly, I had to wait only one day. Jesse was excellent. It was obvious my computer had had it; I did not feel Jesse was pressuring me in any way to buy something that was not needed. My computer had been playing up for months. The expense was unanticipated but completely justified, and I had the money for it anyway.”

Helpful Report

Posted 1 year ago

Hi Peter! We’re glad to hear Jesse managed to find the root of the problem and lead you to the right solution! We hope you enjoy the new computer and if you ever need any further help with it, feel free to give us a call!

Posted 1 year ago

“Weonsuk solved the 2 problems I had encountered. I would be happy to use his services again should the need arise.”

Helpful Report

Posted 1 year ago

Hi there! We’re please to hear that Weonsuk was able to resolve the 2 problems you encountered! If any other tech troubles arise we will be happy to send Weonsuk back out!

Posted 1 year ago

“I was very happy with my Geeks visit. I would like to give Chris an A++. I am very happy with what he did for my computer and his advice about getting me a new printer. I am very pleased with my new printer and it was all done and dusted very quickly. Chris is very good at his job, competent, able and obliging and definitely deserves a raise. I hope he does not leave Geeks. Thank you Stephanie”

Helpful Report

Posted 1 year ago

Hi Stephanie! An A++ is an incredible grade! Chris certainly is passing with flying colours! We’re glad to hear that he got you back up and running to print with a new printer. We’re proud to hear that he was able to be such a star for you and we will definitely share this feedback with him! Thank you for the review!

Posted 1 year ago

“Fantastic service. Nothing is a problem & they treat you with kindness and respect.”

Helpful Report

Posted 1 year ago

Hi Bev! Thank you for the review! Kindness and respect is crucial to good customer service in our eyes so we are glad to hear you agree!

Posted 1 year ago

“We were very impressed with AnthonyC's professionalism and knowledge. He was efficient and we were greatly reassured that our IT issues had been resolved.”

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Posted 1 year ago

Hi Wendy! Thank you for such a great review! AnthonyC is very good tech and so we’re glad to hear you agree! It’s important to us to make sure you know and can see what the fix was, so hearing you’ve been reassured is reassuring to us that everything is done right! Thank you again!

Posted 1 year ago

“Good service and plenty of warning on arrival time”

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Posted 1 year ago

Hi Lance! Giving clear instructions on when and how an appointment is happening is important to us so we are so glad to hear you found this happened in your appointment! Thank you for the review!

Posted 1 year ago

“If you are not Techno Savvy like me the Geeks are a God-send. Thanks fellas”

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Posted 1 year ago

Hi Stephen! This is amazing to hear! We always want to give great service, and being considered a God-send honestly exceeds our expectations! Thank you so much for the review!

Posted 1 year ago

“Super efficient, will use again if required. Regan was very friendly and efficient”

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Posted 1 year ago

Hi Stu! Thank you for sharing your experience with Regan! She’s certainly a wonderful technician and we’re proud to hear that she made you confident to use us again! Thank you for the review!

Posted 1 year ago

“Felt very confident with Regan's diagnosis. Found her VERY pleasant to work with”

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Posted 1 year ago

Hi Lyn! We’re thrilled to hear that Regan was such a pleasant technician to have along! We will share this review with her so she gets the recognition she deserves! Thank you!

Posted 1 year ago

“Appreciate Sam's comprehensive knowledge and the simple way he explains technology”

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Posted 1 year ago

Hi Alyson! We believe hiring techs who have great tech knowledge is crucial so we are glad to hear that Sam meets that mark! Thank you for the review!

Posted 1 year ago

“Tom’s help was awesome.He corrected several problems which I had on my iPhone & iPads. Very knowledgeable & very sensitive to customers concerns.When I need the Geeks again, I would be very happy for Tom to assist.Geeks have some very qualified technicians who have helped me through the years with technology which can seem hard to understand.Congradulations to the Geeks on Wheels.”

Helpful Report

Posted 1 year ago

Hi Peter! Thank you for sharing your feedback with Tom’s latest visit! We’re glad to hear he was able to sort out your issues with your apple devices whilst being aware of your concerns! We will let him know you send your thanks! Thank you for the review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,539 reviews