Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turned up on time and completed the job as required. Would have given 5 stars but there was confusion about the quoted price. Suggested the technician feedback this to the booking clerk in their call centre.”

Helpful Report

Posted 1 year ago

Hi there! Thank you for sharing your experience with us! We're happy to hear that we got the job sorted and turned up at the time requested! We're sorry we weren't able to hit that 5-star rating through the confusion about price and we will be sure to talk to the call centre to make sure next time it's a 5-star!

Posted 1 year ago

“Josh is THE BEST. He always comes to our rescue with a happy bounce in his step and a total can do attitude. -my IT hero.”

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Posted 1 year ago

Hi Viv! We totally agree! Josh is an absolutely fantastic technician and a great geek to have on the team. We are so happy to hear that you appreciate his can-do attitude and the positivity he brings along with him. We will tell him that you appreciate him and find him your IT Hero! Thank you for the review!

Posted 1 year ago

“Please change the name to Pauline pringle-Thomas I pay.”

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Posted 1 year ago

Hi Pauline! That has now been updated on your user profile! Thank you for the 5-stars!

Posted 1 year ago

“Excellent Service”

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Posted 1 year ago

Hi Marilyn! Thank you for the 5-star review!

Posted 1 year ago

“Thanks James. Took a while to find a compatible appointment but worth the wait and now I have a new laptop all working well - and thanks for coming to fix the lost files. Appreciated.”

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Posted 1 year ago

Hi Suzanne! We are so happy to hear that you are up and running with a new laptop, and managed to get you your lost files back too! We always want to make sure our customers get the best service and it certainly sounds like James offered that. We will be sure to send your thanks his way! Thank you for the review.

Posted 1 year ago

“Jesse was great and most sincere in his attitude and work, was very pleased with the job he did. thanks John.”

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Posted 1 year ago

Hi John! We are so pleased to hear that you enjoyed Jesse's work and attitude. We're so proud to have him on the team and it certainly sounds like he is a great fit! Thank you for the review.

Posted 1 year ago

“prompt, efficient service and good explanation as to why and what he was doing to fix the problems”

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Posted 1 year ago

Hi Fenn! We are so happy to hear such kind feedback about our service! We work hard to ensure we give prompt, efficient service so that our customers get the best service we can offer! Thank you for the review.

Posted 1 year ago

“Had computer issue on day 1, called Geeks, no response (understood that closer to the end of the day), called them again in day 2, wait for few hours then had a guy (Lafi) called back. Was very frustrated that without my laptop for overnight, was thinking is it worth to pay annual fee as my husband and I are hardly to call Geeks (but each time our computer issue was a seriously problem). It has changed my mind about stop the membership when Lafi called, he is very very patient, extremally rich knowledge on computer, provided professional service, he fixed all my laptop problems within a very short time, on top of it, he even helped me to clean up my laptop, removed any unnecessary things, I very appreciate with his help. We have decided to continuous the membership with Geeks on Wheels because of Lafi, Geeks should be proud of what Lafi has provided to customers, well done Geeks on Wheels and Lafi. Cheers”

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Posted 1 year ago

Thank you so much for your five star rating of Geeks on Wheels, Joanne! We are so pleased to know that you had a positive experience with us, especially given the difficulty of having to wait a few hours until you had someone to help resolve your computer issue. We are proud to have a technician like Lafi, with his impressive knowledge and professional service, to help our customers. We are grateful that you have decided to continue your membership with us and are honored to have earned your trust. Thanks again for your kind words!

Posted 1 year ago

“After initial complications with sync issues, Geeks did come and remedy the problem they did not charge for this which was very much appreciated.”

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Posted 1 year ago

Thanks so much for your feedback. We really appreciate you taking the time to let us know about your experience. We want to make sure your experiences with Geeks on Wheels continue to be positive, and your feedback is invaluable. Please contact us on 0800 424 335 and ask for Paul to discuss this further

Posted 1 year ago

“Always very helpful and courteous.”

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Posted 1 year ago

Hi Jane! We are happy to hear you find our service helpful and courteous! Thank you for the review.

Posted 1 year ago

“Prompt and easy to deal with. Lafi is so very patient with us!”

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Posted 1 year ago

Hi Janette! We are thrilled to hear that Lafi was such a great tech for your appointment! He definitely loves to help his customers, through patience and prompt service! Thank you for the review.

Posted 1 year ago

“Excellent service received from Luke.”

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Posted 1 year ago

Hi Gail! Thank you for sharing your experiences with Luke, we will be sure to let him know so he gets the recognition he deserves!

Posted 1 year ago

“Staff respectful & helpful”

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Posted 1 year ago

Hi Gwenn! We are so happy to hear you appreciate our staff! We always want to have a great staff that our customers will love! Thank you for the review!

Posted 1 year ago

“Jesse provided very helpful information, in assessing the situation and offering solutions, in a clear and understandable way, thanks!”

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Posted 1 year ago

Hi Lynn! Thank you for sharing your experiences with Jesse! We are very proud to have such a great tech on our team who can give customers incredible service, through clear explanations and great solutions! Thank you for the review.

Posted 1 year ago

“Very good service and advice.”

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Posted 1 year ago

Hi Doug! We really appreciate hearing feedback from our customers, so thank you for the review!

Posted 1 year ago

“Excellent work by Kieran G. this morning. Thanks to Geeks on Wheels for solving problems on two computers quickly and effectively. I am very happy to recommend this service to others having serious issues with Windows 11.”

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Posted 1 year ago

Hi Mark! We are thrilled to hear that Kieran did an excellent job for you! We always want to ensure we get every device sorted so all your tech is working to the best of its capabilities! Thank you for sharing your experience and for the recommendations!

Posted 1 year ago

“Excellent service. Thank you”

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Posted 1 year ago

Hi Kathy! We are happy to hear you found our service excellent! Thank you for the review.

Posted 1 year ago

“Very happy with what David W fixed, he explained things very well to me ( I'm not very computer knowledged. ) Better than others who saw my problems. They are fixed now. I will certainly use again. Thank - You so much.”

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Posted 1 year ago

Hi Sue! We are happy to help, and very happy to hear we did better than others who tried to resolve the issues too! David is a great guy and put his all into getting a problem resolved so I can definitely see him putting in the hard yards to get there! We are very happy to hear you're all fixed now. The next time a tech trouble comes your way feel free to give us a call!

Posted 1 year ago

“He was very good and explained all he was doing”

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Posted 1 year ago

Hi Lesley! Thank you for sharing your experience with our technician! We're proud to hear that he explained everything he was doing well, because we believe it's important keeping our customers in the loop on what is happening with their tech.

Posted 1 year ago

“very good communicator. He explained and answered my questions with very good explanations”

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Posted 1 year ago

Hi there! We are happy to hear that you had a great technician who was able to help with all your questions. Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews