Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“V competent”

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Posted 2 years ago

Thanks!

Posted 2 years ago

“I would have marked him 5 had it not been for the fact that I had to get Geeks on the phone to change the printing option. But other wise a pleasant guy to deal with.”

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Posted 2 years ago

Understandable Lawrence! That's why we have our phone support team, just in case something like that is missed during the appointment! We look forward to being able to help you again in the future if you need us!

Posted 2 years ago

“Awesome thankyou”

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Posted 2 years ago

Our pleasure Peter! Thank you for the review!

Posted 2 years ago

“The service was done quickly and efficiently and my questions answered”

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Posted 2 years ago

Thanks for the review!

Posted 2 years ago

“Pleasant, knowledgable staff and service”

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Posted 2 years ago

Thanks Georgie!

Posted 2 years ago

“Gino was friendly and incredibly patient. He completed the complex tasks competently abd taught me how to use my new email. I was extremely satisfied with the help he provided.”

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Posted 2 years ago

Hi Margaret. It’s incredibly satisfying to get such great feedback. We pride ourselves on providing friendly service and giving useful advice to our clients about the usage of their technology. Gino will be thrilled with your kind words.

Posted 2 years ago

“Arrived on time, very polite and courteous, did an excellent job, was very pleased with his knowledge and service.”

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Posted 2 years ago

Thanks Lorraine! It's great to hear our technician did an excellent job! We look forward to helping you again in the future.

Posted 2 years ago

“Lafi was good to deal with, very professional. I had needed help establishing a connection to my GP with "manage my health". When Lafi was ready to make the connection, the Practice did not answer the phone. So unfortunately I am still not any the wiser. I may have to call on your services again, I will see how far I can get”

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Posted 2 years ago

I'm sorry to hear your solution didn't get fully completed. Feel free to contact us if you need any more help with getting connected!

Posted 2 years ago

“Always use the experts I say, they make the complex simple and Geeks on Wheels deliver! Great guidance, offer of follow up and we always have a plan B, thank you team.”

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Posted 2 years ago

Thanks Mike! We do our best to provide exceptional customer service. It means a lot when our clients recognize and appreciate it!

Posted 2 years ago

“did all that needed fixing”

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Posted 2 years ago

Great to hear Adele! Thanks for the 5-star review!

Posted 2 years ago

“Very helpful and cooperative and knowledgeable”

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Posted 2 years ago

Thanks Duncan!

Posted 2 years ago

“Reine gave very good service...thank you. He was friendly, understanding, communicated very well and gave us a lot of helpful information, and inspired confidence. Thank you!”

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Posted 2 years ago

Thanks Robyn! Rain will be so proud you rated his appointment so highly!

Posted 2 years ago

“I am very satisfied with the assistance we got from Judah in setting up my new laptop”

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Posted 2 years ago

Thanks for the review Pamela! Judah will be glad to have been able to help out!

Posted 2 years ago

“Excellent service. Jared arrived well on time, friendly, efficient. Really understandable explanations of what was wrong and what he needed to do / what our options were for a fix. Gave us options when we’re were looking at 1hour + for time. Highly recommend. Very satisfied with service. Su and Paul”

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Posted 2 years ago

Hi Su and Paul. Thanks for sharing your experience. We’ve passed this feedback onto Jared as it’s important he gets recognition for a job well done. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“Always helpful and knowledgeable even though I have rarely had the same person twice. I found Weonsuk great.”

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Posted 2 years ago

Thanks Jill! We really appreciate your feedback!

Posted 2 years ago

“Outstanding service!!”

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Posted 2 years ago

Thanks Barbara!

Posted 2 years ago

“Donovan was great, again. My laptop is now running fabulously. He also taught me how to do things myself, that I didn't know how to do.”

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Posted 2 years ago

That is great! Donavan will be thrilled to hear you gave him such high praise! We’re hopeful we can help you again sometime in the future.

Posted 2 years ago

“We had excellent service from Yuri He explained how he could improve the performance of our laptop, in simple layman's terms, and each step was completed to perfection in a timely manner”

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Posted 2 years ago

We really appreciate feedback from our customers about their experience. It’s awesome to be able to help. Yuri will be thrilled to hear your kind words.

Posted 2 years ago

“My goodness so slow at installing everything. I had my neighbor install the same thing in our bach in half the time. Very expensive gear 25% more than you can buy from the store. Didn't get everything I wanted done because they had taken so long. They had a $30 autumn special running but was informed they only give it to you if you ask. Which I didn't see on their website so how would people know? I would not recommend them. Also this doesn't have spell check disposing that tech specialist can't add this to review service”

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Posted 2 years ago

Hi. Thank you for the feedback, it's displeasing to us to hear you didn’t have a positive experience. We apologise and it is important we resolve this with you. I will contact you to discuss the recent visit you've had with us. In order to keep our review services accurate, we use an independent 3rd party service, which we don't control the spellcheck option. It’s important we resolve this and deliver a better experience next time. Can you please make contact with us on 0800 424 335? Please ask for Kevin.

Posted 2 years ago

“Great service, you have wonderful people working for you. I have used you 3 times now and each person has been excellent.”

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Posted 2 years ago

Thanks, Elene! We think so as well! Customer satisfaction is a big driver for us and all of our employees. It's great to hear all your appointments with us have been good ones!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews