Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“John R did great. He was calm, patient, very helpful, and committed to doing a good job. It was much appreciated. I would recommend him to a "friend or colleague".”

Helpful Report

Posted 2 years ago

Hey there, Peter! John will be so excited to hear this feedback! He certainly loves helping people and advancing them in their tech knowledge!

Posted 2 years ago

“Initial problem was resolved realitivly easily however another issue with my printer was discovered after Ross left. The printer tray extension will no longer close it appears it was opened too far & is now stuck.”

Helpful Report

Posted 2 years ago

Hi Caralyn, thank you for the review. We're sorry to hear the printer tray isn't closing anymore. A manager will get in contact later today to try and find a resolution.

Posted 2 years ago

“I have used Geeks a few times , thinking I was getting good help, Well I have just paid out 121 bucks for geeks to do some work on my comp, they informed me that there was a problem and as it was still under warranty to take it back, the problem was related to the mouse didn't want to function , so back to the shop, to be told, then shown, that just hit f7, turn it on, they also missed a problem with another computer about a year ago, blue tooth had a problem , Geeks advised to take it back to store, I did, again to be shown how to turn blue tooth on, I put this down to a possible misunderstanding, people make mistakes, But to now miss another supposed easy fix I got to wonder, So if you are a novice with computers., check out the company's beforehand , Sadly it was two different employees of geeks that made mistakes, again got to wonder ., I for one won't go back to them, prior to this I thought I could trust what they told me . now I wonder , Be ware , Do ya home work ...”

Helpful Report

Posted 2 years ago

Hi Peter, we are so sorry you have had such poor experiences with us. We have clearly let you down and assure you that this is not the experience we expect for our customers. We will be following up with the technicians you have seen and giving appropriate training. On both these occasions, we have clearly missed some fundamental troubleshooting steps, which has led us to misdiagnose the issues faced. I will reach out to you and resolve these concerns shortly, if you do want to get ahold of me sooner, please call 0800424335 and ask to speak to Andy.

Posted 2 years ago

“all good helpful rang on way all done good job”

Helpful Report

Posted 2 years ago

Thank you, Walter. Glad to hear we were able to get it all done for you!

Posted 2 years ago

“great customer services fast services”

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Posted 2 years ago

Hi there, Lee! Thank you for the review. We really appreciate the positive feedback.

Posted 2 years ago

“Friendly, knowledgeable, professional, explained things, SamR did a fantastic job for me. Thank so much”

Helpful Report

Posted 2 years ago

Hi Christine! Sam will be thrilled to hear you enjoyed his visit and all this amazing positive feedback about him! Thank you for taking the time to leave a wonderful review!

Posted 2 years ago

“A very capable young man quickly sorted the tv connection problems out which other people hadn’t been able to do over past years I can’t speak to her Guly she f him he was amazing. 100% polite, experienced in what he was doing and very very quickly corrected the internet strength to tv, Netflix,Apps, hearing aid enhancer plugged into back of tv, checked my Kindle and iPhone. All in just over half an hour. Nobody could have done better than that I am very happy now”

Helpful Report

Posted 2 years ago

Thank you so much, Margaret! What a great overview of your appointment! It really sounds like our technician was able to get every covered really effectively! If you ever need more tech help, feel free to give us a call and we'll be happy to come assist you again!

Posted 2 years ago

“Enjoyed his helpful visit. Willingly did all required and very satisfied with the service given. Thanks”

Helpful Report

Posted 2 years ago

Thank you, Gloria! So glad to hear that you enjoyed our visit! If you ever need help with any further tech troubles, we are here to help.

Posted 2 years ago

“Ross was on time, explained what he was doing, and was fair with his charging. I was very impressed with the whole experience”

Helpful Report

Posted 2 years ago

Thank you, Kay! Ross will be so excited to hear this positive feedback! Thank you so much for the review!

Posted 2 years ago

“Great service once again. Will be back to set up our new printer.”

Helpful Report

Posted 2 years ago

Thank you so much for your continued use, Chris! We always love a happy returning customer :)

Posted 2 years ago

“Call centre person was very helpful, as was the technician who came to our place and checked and cleaned up our laptop after we had been scammed. Problem was resolved promptly. Communication was great throughout.”

Helpful Report

Posted 2 years ago

Hi there! Thank you for the high praise for our service! It's great to hear both the Call Centre and our Technician were able to help you get a stressful situation resolved! Stay safe out there!

Posted 2 years ago

“Friendly,cooperative,courteous man..Donavan,Tauranga”

Helpful Report

Posted 2 years ago

Thank you, Carol! Donavan will love to hear this amazing feedback!

Posted 2 years ago

“An excellent presenter who immediately spotted the errors was able explain the solution”

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Posted 2 years ago

Thank you so much, Karl! We make sure our technicians can communicate clearly and we are happy that you got your tech troubles solved!

Posted 2 years ago

“Very good service Knowledgeable and professional we had an intermittent connection issue with one of our devices after a new router had been installed. Geeks returned and sorted the problem for no charge more than happy with there service”

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Posted 2 years ago

Thank you so much, Grant! Glad to hear we were able to resolve the device having these intermittent issues!

Posted 2 years ago

“I was very pleased that Paikea was able to sort out the problems I was having and helped me get my new computer set up.”

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Posted 2 years ago

Thank you so much for the wonderful review! Paikea is a great guy and I'm glad he could help get you all set up! Enjoy the new computer.

Posted 2 years ago

“Josh was so easy to get on with he thought of things that I didn't think of”

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Posted 2 years ago

Hi David! Josh will be thrilled to hear this feedback! If you ever need further tech support, we are here to help!

Posted 2 years ago

“I was impressed by Jarad and the knowledge he showed in correcting the problem on my computer, he also cleaned up a few other minor problems and ran a full computer check, I am very happy with the result and pleased that I can now get on and use it again. Thank's for the help supplied. Ron P”

Helpful Report

Posted 2 years ago

Hi there, Ron! So glad Jared was a great technician and able to help you with all your computer trouble! If you're happy we're happy!

Posted 2 years ago

“Everything was sorted easily for us and explained in plain English. It wasn't rushed so we could follow easily.”

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Posted 2 years ago

Thank you, Debbie! We hate tech jargon so we make sure to speak in ways that anyone could understand! We are so happy to have helped!

Posted 2 years ago

“Paul B arrived with my new iPad today and set it all up. He was very thorough and I feel I will be comfortable using it by the end of the day. Thanks Paul. Good work.”

Helpful Report

Posted 2 years ago

Hi Judi! Amazing feedback about Paul's work! We're so happy to hear you're happy :) Enjoy the new iPad!

Posted 2 years ago

“Ross is a polite young man who explained things to me in plain English & not IT gargan. He was all very efficient. Kind regards Anne Winter”

Helpful Report

Posted 2 years ago

Thank you, Anne! Ross is a great technician and he definitely loves to avoid using that awful tech jargon! Glad to hear you had a positive experience! Thank you for the review!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews