Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,546 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am always pleased with the service”

Helpful Report

Posted 2 years ago

Hi Anne! Glad to hear we can continue to keep you pleased with our level of service! We are always here if you need help with your tech troubles.

Posted 2 years ago

“Jack was very efficient”

Helpful Report

Posted 2 years ago

Hi Trevor, Jack will be thrilled to hear this feedback! Thank you.

Posted 2 years ago

“Very pleased with what was achieved”

Helpful Report

Posted 2 years ago

Hi Claire! Glad to hear you were pleased with what was achieved! We always make sure our customers are happy with the results! Thank you for this review!

Posted 2 years ago

“Arrived on time to sort out an unknown problem. Sorted out within about 15 Minutes The main tele phone box was faulty. Now arranging a further visit so as the New Box can be installed.”

Helpful Report

Posted 2 years ago

Hi Alan. Thanks for sharing your experience. It’s awesome to be able to help with your phone! We will be happy to help where we can once your new unit arrives!

Posted 2 years ago

“Was punctual ,helpful and got everything I messed up sorted very satisfied”

Helpful Report

Posted 2 years ago

Hi LeeAnn! Good to hear you had such a positive experience. We work really hard to offer the BEST customer experience so thank you for your feedback.

Posted 2 years ago

“Jack did a very good Job in setting up the WiFi for my New printer and interfacing it with Tablet and my Mobile phone. Unfortunately the Printer had to be moved from its location in my study to a location in my Living room because of poor signal. This can be rectified by installing another device that enables the signal to be transmitted a longer distance. We shall look at this installation in the New Year.i had to get Jack back again just after he left my home, because I by mistake pushed a wrong button on my printer and lost the WiFi Connection. Jack lives nearby and came back and quickly reset the printer which cost be another $83.00 on top of the $350.oo odd dollars I had already spent. Jack was not able to connect the Printer to my Desktop printer because the Desk Top Computer Software needs a major upgrade which will be another project in the New Year for "Geeks on Wheels. I would be most happy to Have Jack or Laffy come and help me with my Computer again in the New Year. Borh are a pleasure to work with.”

Helpful Report

Posted 2 years ago

Wow! Thank you so much, Gary! This review is jam-packed with amazing feedback and we really appreciate the time it took to get all this into words! We are thrilled you loved your experience as customer satisfaction is a big driver for us. Jack prides himself on giving our customers a great experience, and it seems like he went above and beyond here for you! He will be delighted to hear this feedback. You're more than welcome to ask for him or Lafi when you need us to come out again to help with any further tech troubles, and we definitely would be happy to set up a mesh network or new PC for you! Thank you again, for this wonderful review.

Posted 2 years ago

“Kingsley arrived at appointment time. Was very professional and a really nice person. He listened to my service requests and promptly gave our computer system a health check. Thank you.”

Helpful Report

Posted 2 years ago

Thank you, Peter! It’s incredibly satisfying to get such great feedback and I know Kingley will be stoked to hear this too! We pride ourselves on providing great punctual and professional service. Thank you again!

Posted 2 years ago

“Kyle was excellent”

Helpful Report

Posted 2 years ago

Thank you, Keith! Kyle will be thrilled to hear this!

Posted 2 years ago

“Good work. I don't know what plugs to take out”

Helpful Report

Posted 2 years ago

Hi Annamaria. We are really grateful for your feedback. We’re here to help in any way we can, and if you need further help figuring out your plugs give us a call!

Posted 2 years ago

“Harry was excellent! Friendly, professional, great communicator - helped solve the problem and also helped clean up a few small queries for us. Highly recommended.”

Helpful Report

Posted 2 years ago

Hi Beth. It’s great to hear you rate our service so highly. We are thrilled you loved your experience. We’ve passed this feedback on to Harry as it’s important he gets recognition for a job well done.

Posted 2 years ago

“I'm sincerely grateful that Ross could come back at such short notice when we noticed we had forgotten to ensure that our smart TV/streaming was updated to the new wifi. We were, as usual, a bit lost. Great to get it sorted so quickly, Ross is a pleasure to deal with”

Helpful Report

Posted 2 years ago

Hi Anuschka. We’re really pleased you had such a great experience. Thrilled customers make our day! Ross prides himself on giving our customers a great experience. We’re looking forward to the next time we can help you!

Posted 2 years ago

“Excellent computer Engineers.Did a marvellous check on my iPads &iphone. I feel more confident now with my technological devises.They solved any queries I had.They certainly joined the great ranks of other qualified Engineers from the Geeks who I have used in the past. Thanks for great assistance,guys.”

Helpful Report

Posted 2 years ago

Hi Peter. It’s incredibly satisfying to get such great feedback. We pride ourselves on providing a great service, that empowers customers to feel confident in their technology! Thank you for such a great review!

Posted 2 years ago

“Hi, on 2nd September this year 2022 at the cost of $140 I renewed my Malwarebytes which was updated but now has been disconnected from my device, please advise how I can have it reinstated. Mike Wilson (mikewilson83@xtra.co.nz) 0274320333 Problem is now fixed. 30/11/22 . Thank you.”

Helpful Report

Posted 2 years ago

Hi Mike, sorry to hear that your Malwarebytes has been disconnected from your device. Someone will be in contact with you as soon as possible to get this reconnected and get your device security back up and running as soon as possible!

Posted 2 years ago

“.Whether dealing with Geeks by phone or having their technician come to the home to work on the problem, they are clear, polite and diligent in carrying out tasks.”

Helpful Report

Posted 2 years ago

Thank you so much for this review! Your positive experience reaffirms our focus on customer satisfaction. It's especially pleasing to hear we are clear, polite, and diligent! Thank you again!

Posted 2 years ago

“Good friendly service inspite of the problems”

Helpful Report

Posted 2 years ago

Hi Judith. Satisfied customers mean so much to us. We pride ourselves on providing a great friendly service. Thank you for the feedback!

Posted 2 years ago

“Harry was wonderful. Covered everything on my list and didn't roll his eyes once with my (for him) dumb questions. Am stoked.”

Helpful Report

Posted 2 years ago

Hi Diana! We really appreciate feedback from our customers about their experience. Harry will be delighted with your feedback, as he always aims to give customers a positive experience! We're stoked to hear this!!

Posted 2 years ago

“Excellent service - prompt, professional and helpful. Thank you. I have no hesitation in recommending Geeks on Wheels.”

Helpful Report

Posted 2 years ago

Hi there! Thank you for the incredible feedback. We love to ensure our customers get the best service possible! We’re hopeful we can help you again sometime in the future.

Posted 2 years ago

“We lost our internet connection and arranged for Geeks on Wheels to come and fix the problem. Rein arrived, took one look at everything, restored the connection and made sure that Netflix and Youtube were working again, all in a very professional and friendly manner. Excellent service.”

Helpful Report

Posted 2 years ago

Hi Alan! Thanks for leaving us such a wonderful review. Awesome that we were able to help with your internet, and were able to ensure that all your apps were working again! Rein prides himself on giving our customers a great experience, and executing it in a professional and friendly manner. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“very expensive”

Helpful Report

Posted 2 years ago

Oh dear. That is so disappointing to hear! We are much more used to our customers feeling our service was good value for money. There is something we obviously need to put right here so we'd love to speak to you to better understand your experience. If you could contact us on 0800 424 335 and ask to speak to Reuben or Andy so we can discuss this further that would be great.

Posted 2 years ago

“Martin was thorough and got our internet back up and running. Great knowledge and easy-to-understand explanations.”

Helpful Report

Posted 2 years ago

Hi Lynne! Thank you for the feedback! Martyn will be stoked to hear your kind words! He values any feedback he gets. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,546 reviews