Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,450 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed help with connecting WiFi to our newly purchased home, TV and devices.Geeks on Wheels were recommended and rightfully so!!The technicians who called on seperate visits were Anthony and Sam,both very professional in their work and respectful regarding our age and ignorance of the processes.Everything was explained and demonstrated to us in a way we could understand.The work was completed in good time and a fair fee was paid for the excellent result.Staff who answered phone calls were also excellent when dealing with our requests. We highly recommend Geeks on Wheels,top service,top people!!!!! Di and John Muir”

Helpful Report

Posted 3 months ago

Hi John, we really appreciate you taking the time to leave us such a lovely and detailed review! It's wonderful to hear you're all connected in your new home, with the Wi-Fi and your devices all setup and working. We're glad you found the whole team professional and respectful, from the first call to the onsite visits, we'll be sure to pass on your kind words to Anthony and Sam. Thank you once again and we look forward to helping in the future!

Posted 3 months ago

“Chance was very helpful.”

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Posted 3 months ago

Hi Janice, thank you for your 5-star review. We'll pass along your kind words to Chance himself. Thanks again!

Posted 3 months ago

“We had Vivek and he was so lovely. Trusted him straight away. Very efficient and easy to understand.”

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Posted 3 months ago

Hi Diane, awesome to hear that our technician Vivek was accommodating and more than able to solve your tech issues. Thank you kindly for your 5-star review and kind words.

Posted 3 months ago

“Chris was onto it, quickly sorted out my issue.”

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Posted 3 months ago

Hi Matthew, thank you for your 5-star review! Very happy to hear that our technician Chris was able to sort your tech issues in a timely manner. Thanks again!

Posted 3 months ago

“Kitt did a great job. He was very thorough in his approach to finding out what the internet problem was. It was a complicated issue so I am grateful that he was patient and determined to sort it out.”

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Posted 3 months ago

Hi Carol, thank you for your 5-star review! Awesome to hear that our technician Kitt was able to determine the problem with your internet and get everything sorted out! Thanks again!

Posted 3 months ago

“Lovely guy, very helpful, friendly and 100% improved our internet connectivity :)”

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Posted 3 months ago

Hi Joanna, we're so pleased to hear that your internet connectivity has largely improved! All thanks to the awesome technician that came along and assisted you with your tech issues. Enjoy your new seamless connectivity! Thanks for your 5-star review!

Posted 3 months ago

“Job Number : 435230/ BenV Ben arrived today, and reset my TV set, and installed deco units in replacement of my older Vodafone/One NZ apparatus. BenV took his job, and my needs, seriously, but also provided the necessary info on the new units installed. A pleasant and witty man. All in all a positive experience. Thank you.”

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Posted 3 months ago

Hi Peter! Thank you so much for your 5-star review. We're happy to hear that you felt heard and felt that the job was done professionally. It's great to know that not only was your TV reset and new decos installed, but Ben also took the time to ensure you were comfortable navigating everything before he left. We'll be sure to pass on your kind words to him. Thanks again, Peter!

Posted 3 months ago

“Weonsuk helped my household with all our tech problems. He is friendly, patient, fast, and reliable. I would recommend him every time”

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Posted 3 months ago

Hello! Thank you for your 5-star review! The qualities you mentioned are exactly what we aim for all our technicians to uphold, so it's great to hear that Weonsuk delivered on that. Thanks again!

Posted 3 months ago

“Today I had help from Jim with a remote installation which threw a few cure balls,but Jim was brilliant in navigating his way and solved issues with ease and humour. I have found this to be the case with any of the fab techs and staff overall. Wouldnt want to go anywhere else”

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Posted 3 months ago

Hi Yvonne, thank you for your 5-star review and the adorable image you attached. We know technology can be complex and unpredictable, so we're happy to hear that Jim, our helpline technician, was able to resolve your issues in good spirits. We truly appreciate your kind words and loyalty. We're just a call away if you need any more tech assistance in the future!

Posted 3 months ago

“What proved to be a complex problem was found and dealt with successfully. Technician very helpful and pleasant to deal with.”

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Posted 3 months ago

Hi Thomas, thank you for your 5-star review! We understand how frustrating complex tech issues can be, so we're happy to hear that your technician was both efficient and pleasant while pinpointing and solving the problem. Thanks again!

Posted 3 months ago

“As thorough with the pc diagnosis as he could be, explained himself very clearly and was very thorough. Will contact you guys in the future for a pc build.”

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Posted 3 months ago

Hi Michael, we're happy to hear that your technician was both efficient and attentive to your needs. We'll be more than happy to help you with a PC build in the future. Thank you for your 5-star review!

Posted 3 months ago

“Third time in about 8-10 years that I have needed help from the Geeks. Each time I make an appointment time, and surprise, surprise they turn up when they said they would. Very few trades type people know how to keep time normally, these guys are great. This time the work required was quite urgent as it was stopping me from doing my work. One hour after he arrived, both my computer and my phone were running perfectly afgain. Highly recommended”

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Posted 3 months ago

Hi Ian, thank you so much for your 5-star review and kind words. Providing a timely, reliable, and efficient service is our top priority, so we're chuffed to hear that you had such a positive experience. It's also awesome to hear your devices are running perfectly again! We really appreciate your recommendation and look forward to serving you in the future. Thanks again!

Posted 3 months ago

“Chris explained areas to be aware of ,set me up with Malware ,rather than Norton,who do changes without consultation,very annoying!!! Very professional & totally a professional in his knowledge & work ethic..thank you again ,Chris..”

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Posted 3 months ago

Hi Sue, thank you for your 5-star review and kind words. It's important to us that our techs go above and beyond for our customers, and we're pleased to hear Chris has done just that. We'll be sure to pass along your review to him. Thanks again!

Posted 3 months ago

“Thanks Anthony for your quick and efficient service. As the job was quick to do I liked the way you checked all the updates etc.”

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Posted 3 months ago

Hi David, thank you for your kind words and 5-star review. We're very happy to hear that our technician Anthony was timely and thorough! Thanks again!

Posted 3 months ago

“Tom was well-informed and efficient”

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Posted 3 months ago

Hello! Thanks so much for your 5-star review. We're really glad to hear that Tom is hitting the mark. We appreciate you taking the time to share your feedback!

Posted 3 months ago

“Quick to identify and solve problems clear explanation personable would use services again”

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Posted 3 months ago

Hi David, we appreciate the kind words and 5-star rating. It's great to hear the mobile technician was able to solve your tech problems whilst providing clear explanations. It's always fantastic news when a customer says they would be happy to use us again so we really appreciate that!

Posted 3 months ago

“Chris did an excellent job installing my new computer”

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Posted 3 months ago

Hi! Thank you for taking the time to leave such a nice review. We are glad to hear you were pleased with Chris's services and hope you enjoying your new computer setup! Happy computing and thank you once again.

Posted 3 months ago

“Fixed all the problems. Now everything seems to work. They came up exactly when they said they would.”

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Posted 3 months ago

Hi there, thank you for the 5-star rating and kind feedback. We are pleased to hear that everything is now working fine and all your problems were fixed. Thank you once again!

Posted 3 months ago

“Great service. Right from when you ring with a problem to the time the problem is fixed.”

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Posted 3 months ago

Hi Peter, we’re chuffed to hear that you find our service consistently valuable and of high quality, from start to finish! Thank you so much for your kind words and 5-star review.

Posted 3 months ago

“Great service - the technician made things clear and easy to understand. Did not laugh at the "oldies"struggling to understand the intricacies of internet and wifi and answered all our questions.”

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Posted 3 months ago

Hi Joy, we completely understand how challenging it can be to keep up with the fast-paced world of technology. That’s why we’re so pleased to hear that your technician provided you with an accommodating and valuable service. Remember, we're just a call away should you need further assistance. Thank you for your 5-star review and kind words!

Posted 3 months ago

Geeks on Wheels is rated 4.8 based on 6,450 reviews