Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,784 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,784 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gino is very pleasant to deal with”

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Posted 3 years ago

Thanks Robin!

Posted 3 years ago

“good came promptly and sorted problem.”

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Posted 3 years ago

Thanks John!

Posted 3 years ago

“Mike, the Technician was well presented, polite, respectful and very helpful. My laptop was returned to me in working order. My only misgiving was that it was on the expensive side. Thank you Mike for a job well done.”

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Posted 3 years ago

Thanks Shirley! We really appreciate the feedback!

Posted 3 years ago

“Prompt service, easy to deal with. We were keep informed of any developments e.g. original 'geek' phoned in sick so another was booked”

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Posted 3 years ago

Thanks for the review Anne!

Posted 3 years ago

“Prompt and efficient service”

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Posted 3 years ago

Thanks Bob! We really appreciate the feedback!

Posted 3 years ago

“HarryB was pleasant and helpful. Sadly however he was unable to get our printer working. It would be useful if your website said that Geeks on Wheels don't have expertise in solving software problems with printers. A phone consultation might have saved me paying $130 to find out my printer needs to be replaced - I could have put that money towards a new printer.”

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Posted 3 years ago

Hi there! Good to hear HarryB was pleasant and helpful, however it is a shame that we weren't able to get your printer problem sorted! I do see that you still have time owing on your appointment so will contact you to discuss how we can help in order to get you set up with a new printer.

Posted 3 years ago

“Rohan is an excellent ambassador for your company. After resetting my Wireless Network Adapter I presumed all would be well. Unfortunately on booting up just now no wi fi connection occurred and the 'unable to connect' message was the same as it always was. However, using the newer Wireless Network Adapter that Rohan supplied is working now. Whether it will work tomorrow remains to be seen.........”

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Posted 3 years ago

Hi Nick! Sounds like you had quite an interesting appointment! It's great to hear that Rohan is working hard to figure out and fix the issue you're having with your computer. Let us know if the new adapter doesn't work and we will see what else there is we can do for you!

Posted 3 years ago

“Rohan was so helpful and kind, and went above and beyond to help me and give extra advice. He was also very quick and professional. Wonderful service!”

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Posted 3 years ago

Thanks Clemency! Great to hear our service was so wonderful! We look forward to seeing you again!

Posted 3 years ago

“Kevin was fantastic - friendly, helpful, and knowledgeable. Only one-star lost because case got closed prematurely by admin (but understandable during lockdown confusion)”

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Posted 3 years ago

You're a tough customer Vincent, and we like it. Thanks for taking the time to leave feedback for us and for Kevin. We really appreciate it. Good to hear the admin issue was only a minor concern, we had to adjust our system on the fly to suit Lockdown so were a few kinks we've been ironing out as we work out way out of it. Thank you again for leaving us feedback!

Posted 3 years ago

“JP was awesome to deal with, came in and sorted out one of my issues pretty quickly explaining what he was doing as he worked through the process. While he couldn't solve the other issue he was able to offer a suitable replacement. He kept me up to date on the delays and followed through on what he had promised. Very happy with JP.”

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Posted 3 years ago

Thanks Vicki! We will pass your great feedback onto JP for sure. It's important our technicians receive the recognition they deserve. A shame the 2nd issue wasn't resolvable but good to hear suitable alternative options were given!

Posted 3 years ago

“Both technicians were very helpful although one was somewhat tardy in getting back to me.”

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Posted 3 years ago

Thanks for the feedback! Apologies for the tardy responses, we work really hard on providing outstanding customer service so it's a little disappointing we weren't at our 5-star standard this time!

Posted 3 years ago

“Paul gave a very polite and patient investigation of the problem and had it fixed with 30 min or less.”

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Posted 3 years ago

Hi Mary and Andrew. Thank you so much for the wonderful review and feedback for Paul. We are thrilled to hear that the remote session went well. Let us know if there is anything else we can help with.

Posted 3 years ago

“Good service”

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Posted 3 years ago

Thanks Rochelle!

Posted 3 years ago

“I was very happy to have a return visit from Lee S, which sorted a recurring issue. I have had no luck with the 0800 number, so eventually resorted to the Wellington number, which led to quick resolution.”

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Posted 3 years ago

Thanks for the review Gay! Apologies for the issues with the 0800 number! Glad to hear everything got sorted in the end!

Posted 3 years ago

“Speedy service but took 2 goes to fix erratic fault”

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Posted 3 years ago

Thanks for the review Hugh, it's a shame the repair took 2 attempts but we're glad we got to the bottom of it eventually!

Posted 3 years ago

“Lee was very helpful, he answered our questions and made sure we understood the answers. He is professional and a pleasure to deal with. There was a communication breakdown about the timing of a return visit which was resolved quickly after I rang the 0800 number.”

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Posted 3 years ago

Thanks for the feedback John! Lee will be delighted with your feedback. We’re looking forward to the next time we can help you

Posted 3 years ago

“Rohan was thorough and helpful.”

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Posted 3 years ago

Thanks for the feedback for Rohan, Gavin! See you next time!

Posted 3 years ago

“Hi Had very helpful service and appreciated all the advice.”

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Posted 3 years ago

Thank you for the review!

Posted 3 years ago

“We like weonsuk. He was friendly, explained things well and I felt like I could trust him. He arrived on time”

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Posted 3 years ago

Thanks for the feedback, Jane! We will pass that info onto Weonsuk

Posted 3 years ago

“I would like my return appointment”

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Posted 3 years ago

Hi Keith, terribly sorry about this! We have asked your tech to contact you and arrange said return appointment at the next convenient time. Please let us know if there is anything else we can assist with.

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 6,784 reviews