Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Weonsuk was amazing! Explained everything well and answered any questions we had. Checked all devices and suggested ways to prevent our plight being repeated. Had us sorted in no time and definitely put us at ease after we had been hacked.”

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Posted 1 year ago

Thanks for the five-star rating, Liz! It's so encouraging to read that Weonsuk was amazing and that he was able to put you at ease and get everything sorted. We're thrilled that Geeks on Wheels was able to help you get back up and running quickly.

Posted 1 year ago

“Vaughn was awesome. Polite, direct and efficient. Cheers”

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Posted 1 year ago

Thank you, Cory for your 5 star rating of Geeks on Wheels! We're thrilled to hear that Vaughan provided you with great service. We appreciate your kind words!

Posted 1 year ago

“Chris was very good at his job,and a very pleasant person to talk to. Thank you Chris!!”

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Posted 1 year ago

Thank you for your five star rating of Geeks on Wheels, Merilyn! We're so glad to hear that Chris was very good at his job and a very pleasant person to talk to. We really appreciate your kind words and the great review. Thank you, Chris!

Posted 1 year ago

“Extremely happy with the professionalism. Thanks Chris K. Your expertise is valued by Roger and Lynette Stevens”

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Posted 1 year ago

Thank you so much for your 5-star rating of Geeks on Wheels! We are thrilled to hear that you were so pleased with the professionalism of our team. We appreciate you taking the time to share your feedback. Your kind words mean so much to us. Thank you, Lynette Stevens, for your support!

Posted 1 year ago

“Maddy again was amazing - sorted all issues out - such a pleasant young lady to deal with - thank you”

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Posted 1 year ago

Thank you Barb for the 5 star rating of Geeks on Wheels! We are so happy to hear Maddy again was amazing and sorted all of your issues out! We really appreciate your feedback and are glad that you had a pleasant experience dealing with our young lady. Thank you!

Posted 1 year ago

“Magic! Everything plus is done & I hav a working apple mobile AND access to my email inbox & drafts on thunderbird on my matebk, & I'm back on paranoid fb, yay! THanx so much Kristopher! Wow!”

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Posted 1 year ago

Thank you so much for your fantastic 5 star rating of Geeks on Wheels, Rose! We are so glad to hear that we were able to help you get back to your email inbox, access drafts on Thunderbird from your matebk, and get back onto paranoid FB. We are very happy that you are so pleased with the service we provided. We appreciate your kind words and 5 star rating!

Posted 1 year ago

“Barnaby was knowledgable and patient and he achieved what I wanted plus more in enlarging the mouse pointer.”

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Posted 1 year ago

Thank you for your lovely 5 star rating, Caroline! We're so glad that Barnaby was able to provide the exceptional service you expect from Geeks on Wheels, and that you were satisfied with the results! Thanks for the kind words about Barnaby — we'll be sure to pass them along!

Posted 1 year ago

“Very patient with my lack of tech knowledge”

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Posted 1 year ago

Thank you so much, Te, for the 5 star rating of Geeks on Wheels! I'm so pleased to hear that our team was very patient you. We appreciate your kind words and are thrilled to have delivered a positive experience.

Posted 1 year ago

“Great personal service..even after a small complication the geeks were quick to resolve the issue. Awesome customer service and great follow up support.”

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Posted 1 year ago

Thank you so much, Chris, for your 5 star rating! We are so pleased to hear that you had a great experience with Geeks on Wheels and with our customer service and support. We really appreciate your kind words about our service. We do our best to provide the best service and will continue to do so!

Posted 1 year ago

“Sashika was amazing! He was professional, knowledgeable and efficient. We are very grateful for his assistance today!”

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Posted 1 year ago

Thank you Kathryn for your 5 star rating of Geeks on Wheels! We are very happy to hear that Sashika was professional, knowledgeable and efficient in providing you assistance today! We really appreciate your kind words.

Posted 1 year ago

“We had a couple of issues with our job at first, but the followup to rectify those issues was excellent. Would recommend Geeks on Wheels to others.”

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Posted 1 year ago

Thank you so much, Russell, for taking the time to rate Geeks on Wheels a 4-star. We are thrilled to hear that our follow up to rectify the issues you initially had with your job was excellent. We really appreciate your recommendation and kind words!

Posted 1 year ago

“Very professional and efficient. Listened to requirements and implemented with precision. Highly recommended.”

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Posted 1 year ago

Thank you, John, for such a wonderful review and your 5 star rating! We are thrilled to hear that our services were both professional and efficient, that we listened carefully to your requirements and implemented with precision. We are very grateful for your recommendation, and it means a great deal to us. Thank you again.

Posted 1 year ago

“Donovan was great and very helpful with all our queries and even solved an old one! His knowledge is outstanding and he makes everything look so easy. Thank you Donovan.”

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Posted 1 year ago

Thank you Fran for your wonderful 5-star rating of Geeks on Wheels! We're so pleased to hear that Donovan was of great help to you and that he was knowledgeable and efficient in his service to you. We'll make sure to pass on your kind words to Donovan. Thanks again for your review and for choosing Geeks on Wheels!

Posted 1 year ago

“Thanks Jesse for sorting our system out on Friday. Extremely happy with the outcome and to let you know I managed to remember the new system this morning. Thanks again”

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Posted 1 year ago

Hi Gail! We love hearing back from our customers on how the appointment went! And to hear you are extremely happy fills us with pride in knowing that Jesse sorted out all your tech to the best it can be! Enjoy using your new system and if you ever need further tech support, we would be delighted to help again!

Posted 1 year ago

“A big Thank you to Tommy for helping us set up our devices in our new home. ❤️”

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Posted 1 year ago

Hi Rae! We will send your thanks to Tom so that he gets the thanks he deserves! We hope you enjoy your new home and it gives you years of memories!

Posted 1 year ago

“Excellent!”

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Posted 1 year ago

Hi there! Thank you for the 5-stars!

Posted 1 year ago

“Alex provided good service, did what we asked in all respects. Computer now much quicker to use.”

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Posted 1 year ago

Hi Ian! We are thrilled to know that Alex was able to get you all sorted and up and running properly! Getting a computer running quicker again is the best feeling so that you can actually feel efficient in the work/fun you do on the computer! Thank you for the review!

Posted 1 year ago

“I am not sure why you find it acceptable to charge me for a full hour when the man was only here for 37 minutes. So you owe me $20 but when will I receive it? I know you will hope that I come back to your firm but if I die in the meantime, you still owe me $20. That is not acceptable and what are you going to do about it? Do I have to approach Fair Go about it? How many other people are you doing that to? As regards to the mechanic, he needs to smarten up his appearance like do his hair.”

Helpful Report

Posted 1 year ago

Hi Ana, we're sorry to hear that you've had this experience with our most recent appointment. We have reached out to a manager to try and get in contact with you to organize the refund of the $20 and get more information about the appointment.

Posted 1 year ago

“I would highly recommend this business for their professionalism, and care and attention to detail. Luke was very professional and knowledgeable. My first appointment was to find why my computer wouldn't talk to my printer after 6 years! The problem was the hard-drive dying inside my computer. (I would never have guessed that one) Luke advised me to Backup to a separate portable drive, then purchase a new computer. He returned again to set up the new computer and restore all the files etc everything onto it. I am very happy with Geeks On Wheels, and have been for quite a few years. ThankU!”

Helpful Report

Posted 1 year ago

Hi Annie! We are so proud to hear that Luke was able to be such a great asset to you and your tech! We are proud to know that he was able to diagnose the cause of it not working and then helped you with the right steps to get you back up and running by protecting your data by backing up and then helping you find the best computer for you to use! Thank you for your continued use and support of us, and we hope you enjoy your new computer!

Posted 1 year ago

“I have to acknowledge with this sort of work that any job can take longer than planned. So I am not critical of the technician arriving later than expected. But he was brilliant, tuning in our new smart television to receive normal and SKY channels. Even I can find what I want now! Plus altering our cables to remove an external ChromeCast-switch and an old defunct tape-player. Glad I never accepted the offer from our new-tv supplier to "deliver and install" - a cheaper price but nowhere near as comprehensive!”

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Posted 1 year ago

Hi Mike! Thank you for sharing your experience, and the understanding of the time frames that can occur with tech fixing! We're proud to hear our tech was superb for you in getting everything sorted, including removing your old tech you don't use anymore! We are certainly happy that you gave us a call to get it going so we could get you going in a complete sense! Thank you again for such a great review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews